National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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Lisez les avis des autres
Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... Voir plus
L'entreprise a répondu
Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recom... Voir plus
L'entreprise a répondu
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and conveni... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Redruth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, Royaume-Uni
- 01209-780-069
4,7
Excellent
351 avis
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Good all around service
Good service from booking the appointment, through works and after care
10 avril 2025
Réponse de National Windscreens - Redruth
Thank you for your positive feedback! We are thrilled to hear that you had a positive experience from booking your appointment to the aftercare. We strive to provide excellent service at every stage, and your kind words are greatly appreciated.
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Thank you for your positive feedback! We're thrilled to hear that you found our booking process easy, our technicians helpful, and the job completed efficiently and on time. We appreciate you taking the time to share your experience.
Friendly polite happy staff
1 avril 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words! We're so happy to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.
Excellent customer service
28 mars 2025
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful and Friendly staff.
Very helpful and Friendly staff.
Job was done efficiently and promptly.
28 mars 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words! We're pleased to hear that you found our staff helpful and friendly and that the job was completed efficiently and promptly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Amazing
Amazing, super service from start to finish.
In touch with me within a day of reporting the crack. The gentleman on the phone was so amenable and friendly as was the lovely man that repaired the windscreen. Cannot thank you all enough….
25 mars 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words! We're delighted to hear you had such a positive experience from start to finish. We strive to provide excellent customer service and are thrilled you found our team to be so helpful and friendly. We appreciate you taking the time to share your feedback.
Réponse de National Windscreens - Redruth
We appreciate your kind words and are glad you found our service time-efficient, friendly, and to your satisfaction.
Réponse de National Windscreens - Redruth
Thank you for your kind words! We're delighted to hear that you found our service convenient and friendly. We strive to make our services as accessible and enjoyable as possible for all our customers.
Very helpful staff when booking repair…
Very helpful staff when booking repair by phone.
Dave was very professional and friendly when replacing windscreen at my home.
12 mars 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words and positive feedback. We are delighted to hear that you found our staff helpful when booking your repair and that Dave provided professional and friendly service. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great customer service
18 mars 2025
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Kept me informed as I had to wait a…
Kept me informed as I had to wait a couple of days. Perso who came to change the windscreen was very helpful.
15 mars 2025
Réponse de National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the process and that the technician was helpful.
Very helpful
The fitter was very helpful. Had booked the fitter to come to my home to replace the windscreen. Due to rain he couldn’t do it there, he arranged to meet me elsewhere to do it. Very helpful and friendly chap.
8 mars 2025
Réponse de National Windscreens - Redruth
We're delighted to hear about your positive experience. It's wonderful to know that the fitter went above and beyond to accommodate the weather conditions and ensure your windscreen was replaced. We appreciate your kind words about his helpfulness and friendly demeanor.
Réponse de National Windscreens - Redruth
We're so glad to hear you had a positive experience. We appreciate your kind words about our team member.
worst service
No communication when i got through they said they would be on the way
hour later i got a call saying to take van to another branch even though i had been waiting 3 hours by this time
then i explained everything and another hour later someone turned up zero customer care
15 février 2025
Réponse de National Windscreens - Redruth
We understand your frustration with the communication and delays you experienced. We strive to provide excellent customer service, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Good communication and friendly stafg
6 février 2025
Réponse de National Windscreens - Redruth
We appreciate your kind words about our staff's communication and friendliness. We strive to provide excellent customer service and are glad you had a positive experience.
Fast and efficient.
Booked an appointment online which was easy to do. They came out to my house at a time that suited me and was all finished in less than an hour.
Fantastic.
5 février 2025
Réponse de National Windscreens - Redruth
Thank you for your kind review! We're thrilled to hear that you found our online booking process easy and that our team was able to accommodate your schedule. We strive to provide a convenient and efficient service, and we're glad we were able to achieve that for you.
Brilliant service
Managed to fit us in to come to our home rather than us having to travel, really great service and great result!
10 février 2025
Réponse de National Windscreens - Redruth
We appreciate your kind words! We're thrilled to hear you were happy with the service and the outcome. We strive to provide excellent service and are glad we could meet your needs.
Honestly a great experience
Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recommend and as much as I hope I never have to use the service again I happy will if anything ever happens again
30 janvier 2025
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Redruth
Thank you for your kind words. We're delighted to hear that you found our service fast and convenient. We appreciate your business.
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