Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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Lisez les avis des autres
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... Voir plus
L'entreprise a répondu
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... Voir plus
L'entreprise a répondu
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Salisbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, Royaume-Uni
- 01722-480-056
4,7
Excellent
397 avis
Demande des avis aux clients
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Réponse de National Windscreens - Salisbury
We are glad you enjoyed our prompt and friendly assistance. Thank you for sharing your positive experience with our team.
The customer service was very good and…
The customer service was very good and the window replacement was done quicker than expected.
9 octobre 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that you experienced great customer support and that your window replacement was completed even faster than you anticipated. Thank you for taking the time to share your wonderful feedback with us!
The team in Salisbury were incredibly…
The team in Salisbury were incredibly professional and thorough. Thoroughout the process communication and organisation was exceptional, as I needed to cancel and rebook as my car developed an engine fault. They couldn't have been more helpful or professional. The glass replacement was completed seamlessly.
1 octobre 2026
Réponse de National Windscreens - Salisbury
We are delighted to hear about your great experience with our team in Salisbury! It is wonderful to know that our communication and organisation helped ease the stress when you had to reschedule due to your car's engine issue. We are also pleased that the team was so accommodating and that your glass replacement was completed so smoothly.
National Windscreens did a very good …
National Windscreens did a very good job. Lewis was diligent and professional and finished ahead of time.
30 septembre 2026
Réponse de National Windscreens - Salisbury
We appreciate your feedback and are glad our technician completed your service so efficiently.
The technican who did the work was…
The technican who did the work was supremely helpful and great to deal with
23 septembre 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that our technician was supremely helpful and great to deal with. Thank you for your wonderful feedback!
Very efficient friendly and helpful…
Very efficient friendly and helpful staff at the base in salisbury. Booking is very simple.
17 septembre 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that you found our staff at the Salisbury base to be efficient, friendly, and helpful. It's wonderful to know that booking was very simple for you.
Repaired but not the best…
Repaired but not the best job...although that may be down to the damage in the first place.
18 septembre 2026
Réponse de National Windscreens - Salisbury
We appreciate your feedback and understand your concern about the repair not being perfect. We always aim for the best possible outcome.
Appointment well set up
Appointment well set up, earlier visit arranged when available & when problem with repairing windscreen a new appointment was arranged as soon as new screen available
9 septembre 2026
Réponse de National Windscreens - Salisbury
We're delighted to hear that your appointment was well-arranged and that we were able to reschedule promptly when a new windscreen was needed. Thank you for your positive feedback.
Réponse de National Windscreens - Salisbury
We appreciate you sharing your experience regarding the booking times. We are reviewing our scheduling processes to prevent future issues.
Great service after long wait
The first available slot was more than a fortnight ahead (they were apparently dealing with a backlog) and I was surprised to be asked to pay the insurance excess before the work was done, but when I eventually got there the service was excellent -- windscreen replaced, camera recalibrated in barely an hour. Would certainly use again.
20 août 2026
Réponse de National Windscreens - Salisbury
We appreciate your feedback and are glad to hear that despite the initial wait and the pre-payment request, you were pleased with the excellent service and quick completion of the work. We understand your concerns and will take them into consideration.
Tom who came out to fix my windscreen…
Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment offered. Paid ibly my insurance excess. Pain and hassle free! Would highly recommend
13 août 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear about your excellent experience! It's wonderful that our technician was friendly and knowledgeable, making the process first-class. We're glad you found the process super quick and hassle-free. Thank you for your high recommendation!
Laurence the repair engineer was polite…
Laurence the repair engineer was polite timely and helpful. The booking process was comparatively easy.
11 août 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that our repair engineer was polite, timely, and helpful. It's also wonderful to know that you found our booking process easy. Thank you for your positive feedback!
Helpful friendly staff
Helpful friendly staff.
Straight forward to book windscreen replacement.
Good communication and updates.
Required cameras reset/calibration that required job to be carried out in workshop , fortunately near by.
Local workshop held car over weekend as suited both parties.
Job clean and tidy, no issues.
Overall very pleased with service.
13 juillet 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing your positive feedback. We're happy to hear that our staff were helpful and friendly, and that the booking process was straightforward with good communication. It's great to know you were pleased with the service.
Very friendly staff
Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.).
Would 100% recommend to anyone who needs a replacement window screen.
21 juillet 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback. We're delighted to hear our staff was friendly and went out of their way to ensure your comfort during your wait. We're glad you would 100% recommend us.
They were very quick and efficient
They were very helpful, was booked it quickly and efficiently, they made sure I had my car back as soon as possible for the school run . Definitely recommend this place
16 juillet 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that we were very helpful and that your booking was quick and efficient! It's wonderful that we could get your car back to you as soon as possible for the school run. Thank you for your recommendation!
Réponse de National Windscreens - Salisbury
We're so pleased you found our team to be speedy, knowledgeable, and professional. Thank you for your wonderful feedback!
Great service right from the start
Great service right from the start. Good communication ensuring that the windscreen replacement went smoothly.
13 juillet 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear you received great service right from the start. We appreciate your kind words about our good communication, ensuring your windscreen replacement went smoothly. Thank you for your wonderful feedback!
Réponse de National Windscreens - Salisbury
We are so pleased to hear that you experienced excellent service and that we were on time. We truly appreciate your positive feedback!
Full windscreen replacement and…
Full windscreen replacement and calibration. Top service guys, dropped off at 0830, ready by 1000. Perfect.
8 juillet 2026
Réponse de National Windscreens - Salisbury
We're so glad to hear that your full windscreen replacement and calibration was a top service experience. We appreciate you highlighting our efficiency!
Very easy to book and they had an…
Very easy to book and they had an appointment which became available 10 days before and the appointment was changed automatically and my windscreen mended. Excellent service!
8 juillet 2026
Réponse de National Windscreens - Salisbury
We're so pleased to hear that booking was easy and that we were able to accommodate an earlier appointment for your windscreen repair. It's wonderful to know you received excellent service!
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