Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... Voir plus
L'entreprise a répondu
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... Voir plus
L'entreprise a répondu
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Salisbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, Royaume-Uni
- 01722-480-056
4,7
Excellent
397 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Job done efficiently and well within…
Job done efficiently and well within timescales stated. Better to under promise and over deliver!
13 mai 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that the job was completed efficiently and within the stated timescales.
Excellent service from my first call to…
Excellent service from my first call to the nice chap that fixed the windscreen.
12 mai 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our service was excellent from start to finish. We are so pleased!
Very quick service staff were all…
Very quick service staff were all polite. Had my windscreen replaced and calibrated in two hours
11 mai 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're happy to learn that our service was quick and our staff was polite.
What a good service I had
What a good service I had, was told I was second job and a phone call mid morning confirmed he would arrive in 15 minutes.
11 mai 2026
Réponse de National Windscreens - Salisbury
We're so glad to hear you had such a good service experience with us! Thank you for your wonderful feedback.
They were very friendly
They were very friendly, efficient and fitted my windscreen quickly.
29 avril 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our team was friendly and efficient, and that your windscreen was fitted quickly. We are so pleased!
All good
All good, very friendly and efficient, but unfortunately weren’t able to fit the windscreen wipers. Certainly will use them again.
30 avril 2026
Réponse de National Windscreens - Salisbury
We're happy to hear that you found our team friendly and efficient. We regret we couldn't fit the windscreen wipers and appreciate your intention to use us again.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that you received great communication and professional quality! We are so happy you were pleased with our work.
Pleasant experience communicating with…
Pleasant experience communicating with staff and job well done!
14 avril 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing that you had a pleasant experience communicating with our staff and that you were happy with the work!
All round good experience.
Easy to arrange. Clean and tidy reception centre; polite and welcoming staff. Efficient and effective service. Good comms. Replacement window completed on time and as far as am aware - to appropriate standard. Better than other replacement windscreen firms I have used before. All round good experience.
14 avril 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing your feedback. We're happy to hear that you found it easy to arrange, and that you were pleased with our reception area and staff. It's great to know you were satisfied with our efficient service and communication.
Réponse de National Windscreens - Salisbury
Thank you for your positive feedback!
Amazing service
Amazing service. Took just over an hour
Staff were super friendly and polite very impressed
3 avril 2026
Réponse de National Windscreens - Salisbury
We're happy to hear that you had an amazing experience, and our staff was friendly and polite. We appreciate you letting us know about the quick service!
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback. We're so happy to learn that you found our communication good and windscreen replacement efficient.
Fast, efficient and friendly
Fast, efficient and friendly service. They kept me informed about my options and offered the most cost effective repair.
1 avril 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that our service was fast, efficient, and friendly, and that we kept you informed about cost-effective options.
Quick and efficient
My windscreen was replaced quickly and efficiently. Communication excellent and friendly service.
29 mars 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We are so happy to learn that the windscreen replacement was quick and efficient with excellent communication and friendly service.
Réponse de National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Messed up twice
Broke my window fluid and it was dripping from my passenger side. Part of my frame is also broken. Waiting to hear back but nothing so far. Also had my window replaced in july that wasnt a good experience either. My battery was run flat and i had many warning lights. I only went through this company as I need to go through insurance and trust me I wouldn't recommend the company to anyone.
27 mars 2026
Avis spontané
Réponse de National Windscreens - Salisbury
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your fluid, frame, and previous window replacement. We will review what happened to ensure such issues are avoided in the future. Thanks for your feedback.
Team were friendly
Team were friendly, communicated well, were finished sooner than expected. They did a great job thank you.
15 mars 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We are happy to learn that the team was friendly, communicated well, and finished sooner than expected.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our staff was friendly and the service was fast and hassle-free! We are so happy you were pleased with us.
Réponse de National Windscreens - Salisbury
We appreciate you sharing your feedback. We are so happy to hear about the smooth and professional service you experienced.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our service was great and easy to arrange! We are so happy you were pleased with our team.
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