Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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Lisez les avis des autres
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... Voir plus
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Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... Voir plus
L'entreprise a répondu
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Salisbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, Royaume-Uni
- 01722-480-056
4,7
Excellent
397 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from start to finish…
Excellent service from start to finish and friendly and efficient staff
7 mars 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and efficient, and the service was excellent from start to finish.
Fantastic work got it done fast and…
Fantastic work got it done fast and staff are the
Best keep the good work up A1
3 mars 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that you received fantastic and fast work, and that our staff are the best.
Speedy and professional service all…
Speedy and professional service all provided at a convenient time at my home
27 février 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that you received speedy and professional service at a convenient time at your home.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our staff member was informative and helpful! We are so happy you were pleased with our team.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our team was very efficient, friendly, and professional! We are so happy you highly recommend us.
A very friendly & efficient windscreen…
A very friendly & efficient windscreen replacement.
19 février 2026
Réponse de National Windscreens - Salisbury
We appreciate you sharing your experience! We're so happy to hear your windscreen replacement was friendly and efficient.
Réponse de National Windscreens - Salisbury
We appreciate you sharing your experience! We are so happy to hear you found our service quick and efficient.
Excellent customer service
Excellent customer service. Having found a water leak which was not linked to the windscreen, they discovered it was due to a blocked drain from the sunshine roof, and cleared that too.
10 février 2026
Réponse de National Windscreens - Salisbury
We're happy to hear that you received excellent customer service! We appreciate you highlighting how we identified and resolved the water leak from the sunshine roof drain. Thank you for your positive feedback.
Réponse de National Windscreens - Salisbury
We're happy to hear that we kept you updated on the timing. Thank you for your positive feedback; we appreciate it very much.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that our contact was helpful and our service was friendly and quick! We are so happy you were pleased with us.
Excellent service all round
Appointment was easily made - prompt and efficient service . Technician was professional and friendly
11 février 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to learn that the appointment was easily made and that our technician was professional and friendly while providing prompt and efficient service.
Easy on line booking
Easy on line booking, great communication , and job completed on time.
4 février 2026
Réponse de National Windscreens - Salisbury
We appreciate you taking the time to leave us feedback. We're happy to hear that you found the online booking easy and the job was completed on time.
Réponse de National Windscreens - Salisbury
We appreciate you sharing that the customer service was great and proficient! We are so happy you had a positive experience.
Not impressed.
I sent a picture of the broken side window of my Ford Torneo. Their first attempt, the fitter turns up with just the opening panel, not the complete window. Their second attempt, the fitter turns up with a complete window but can't fit it because it's raining. I then have to arrange to drive it 30 minutes to Salisbury to leave it and return later to pick it up. Nearly 2 weeks in total to get a side window fitted on a working Taxi, has cost me a fortune in lost revenue. Why ask for a picture of the window if you are just going to ignore it?
19 janvier 2026
Réponse de National Windscreens - Salisbury
We regret the difficulties you experienced getting your Ford Torneo's side window replaced. We're sorry the wrong part was initially delivered and the subsequent delay due to weather. We'll review our processes to prevent similar issues. We appreciate your feedback.
Réponse de National Windscreens - Salisbury
We are happy to hear that you received good customer service, and the installation was well done! Thank you for your positive feedback.
Réponse de National Windscreens - Salisbury
We're happy to hear that you had an excellent customer service experience. Thank you for your positive feedback!
Brilliant technicians
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill.
Down side was waiting a whole day not really knowing when they might turn up. Even an AM or PM actual time would have been helpful. In the end they didn't get to me till last thing so I was frustrated to have wasted a day waiting.
30 janvier 2026
Réponse de National Windscreens - Salisbury
We appreciate your feedback and are glad you were pleased with the technicians' expertise and friendliness. We regret the inconvenience caused by the uncertainty regarding the arrival time and the impact it had on your day. We will review our scheduling process to improve communication.
Great service and technician was very…
Great service and technician was very helpful on time and very polite
22 janvier 2026
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're so happy to hear that you received great service from our helpful, punctual, and polite technician.
Team in Salisbury were damned fine fellows
Process was simple and efficient at every part.
Team in Salisbury were damned fine fellows.
Mundane but necessary process executed very well.
Thanks!
22 janvier 2026
Réponse de National Windscreens - Salisbury
We're happy to hear that the process was simple and efficient for you. We appreciate your kind words about the team and the service provided. Thank you for your feedback!
Great service
Easy to book online, easy to get to depot, great, real and down to earth staff. Don’t think it could be any better.
20 janvier 2026
Réponse de National Windscreens - Salisbury
We appreciate you taking the time to leave us a review. We're happy to hear that booking online and getting to our depot was easy. It's great you found our staff helpful!
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