I had a second windscreen fiited today at slough after a disastrous 1st one was put in.as soon as I drove away I knew id had a good job done.the acoustics where so much better.id like to personally th... Voir plus
L'entreprise a répondu
562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
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I had a second windscreen fiited today at slough after a disastrous 1st one was put in.as soon as I drove away I knew id had a good job done.the acoustics where so much better.id like to personally th... Voir plus
L'entreprise a répondu
The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Voir plus
L'entreprise a répondu
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Voir plus
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Voir plus
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Écrit par l'entreprise
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Royaume-Uni
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I had to wait 10 days for a rear windscreen replacement - i had a msising windscreen not a crack. They finally turned up and didn’t have a windscreen. I then had to wait a further two days and was waiting in for 9hrs having been told from the start of the day i was the next stop and watched the tracker make atleast half a dozen other stops throughout the day.

Réponse de National Windscreens - Slough
National Windscreens replaced a cracked windscreen on my Mercedes van. The booking process was very professional and the 2 technicians were very nice guys who did a great job. Very happy, would recommend.

Réponse de National Windscreens - Slough
Amazing friendly staff and only had to wait 2 hours 👌was even given some sticky pads to refix my dashcam. Highly recommend.

Réponse de National Windscreens - Slough
Place available to work while you wait. Friendly staff and all went well with the Adas tuning

Réponse de National Windscreens - Slough
The chips in the window look exactly the same. Left feeling that nothing had been done and with no confidence.

Réponse de National Windscreens - Slough
Po za połamanymi platikowymi zaczepami było super szybka i solidna praca wymiany szyby w ford ranger.Jestem zadowolony👍

Réponse de National Windscreens - Slough
I took my car into National Windscreens Slough for replacement windscreens front and rear
I asked for replacement seals for both which was agreed
However upon completion the said they couldn't get the rear seal so put the old one back (26 years old original seal) which didn't fit
I had waited for five and a half hours so I didn't check anything until the next morning when I discovered the paintwork on both sides of the tailgate was damaged
I took photos and sent them in and copied in the insurance company
National Windscreens Slough said it was done prior to them fitting the screen in spite of my photos showing pristine primer underneath the damaged paintwork
They are still in denial so the case in ongoing

Réponse de National Windscreens - Slough
Easy to arrange and the drop off and pickup was good the worker even waited for me to arrive after the office had closed

Réponse de National Windscreens - Slough
Upon arrival I was warmly greeted by reception staff and told the repair should take about 30 minutes. However, after 5 minutes my technician, Reece, came to inform me that the stone chip was very minor and had not actually penetrated the windscreen. As such he indicated that a specific repair wasn't necessary and I could be offered a reimbursement of my £20 co-pay. However, as the vehicle belonged to my elderly mother, Reece offered to smooth out the impact site and reduce the visible spot as much as possible in lieu of the refund. 15 minutes later, once Reece was done, it was virtually impossible to identify the initial impact spot and I was on my way. Additionally, Reece stated that if I had any further concerns to please call back.
Great job, Reece and everyone at National Windscreen - Slough.

Réponse de National Windscreens - Slough
Excellent workmanship very happy with the service received.

Réponse de National Windscreens - Slough
amazing very fast, nice waiting area where you can do work as you wait for your car + a little play area for children if you dont have a baby sitter

Réponse de National Windscreens - Slough
email & text communication good. A special mention to Val in reception who had to re-arrange repair verbally due to repair engineers staff sickness.
Very professional.
Preferred supplier through our insurance company but would use again independently.

Réponse de National Windscreens - Slough
Staff were Responsive and friendly. Task completed on time and in good quality.
So caring that we had a common room for me to wait for the job completion as the place was quite isolated and I did not have other transportation ready.

Réponse de National Windscreens - Slough
Booked a home appointment. Got a call on the day, techincan off sick they had a appointment at 11am it would take 2 hours. When I arrived I was told running a bit late.... 4 hours later I get told the job is now done. When I got to my car they hadn't even bothered to lock it. Not the best customer service

Réponse de National Windscreens - Slough
Staff were very friendly and efficient. Even charged my cars battery as it had gone flat after I had the car broken into. They also cleared all the glass which had got everywhere inside.

Réponse de National Windscreens - Slough

Réponse de National Windscreens - Slough
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