I had a second windscreen fiited today at slough after a disastrous 1st one was put in.as soon as I drove away I knew id had a good job done.the acoustics where so much better.id like to personally th... Voir plus
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Établissement
Changer d'établissement562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
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Lisez les avis des autres
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Voir plus
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The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Voir plus
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Slough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Royaume-Uni
- 01753-415-216
4,2
Bien
962 avis
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EXCELLANT SERVICE
Cannot praise the staff high enough for going out of their way to help.Those that answered the phone, were polite, friendly and helpful. On the day of apoointment, my wife had to go for a chemo treatment. They ensured that we had the first appointment and that ou repair was completed in time for her appointment.
12 février 2026
Réponse de National Windscreens - Slough
We appreciate you sharing your positive experience. We're so glad to hear that our team was helpful and accommodating, especially given your wife's chemo treatment. It means a lot to us that we could assist you during this time. Thank you for your kind words.
Réponse de National Windscreens - Slough
We're happy to hear that your experience was efficient! Thank you for your positive feedback; we appreciate it a lot.
Réponse de National Windscreens - Slough
We appreciate you sharing your positive experience with our staff. We're glad they provided excellent service on the road for you.
Once we were booked in the process was…
Once we were booked in the process was very fast
10 février 2026
Réponse de National Windscreens - Slough
We're happy to hear that the booking process was fast for you. Thank you for your feedback.
Excellent service
Excellent service. Kept me informed all the way through process. The Admin/Office were extremely helpful and arranged an early time slot. Technician was very polite and prompt. Would highly recommend Slough branch. Couldn’t be more grateful
2 février 2026
Réponse de National Windscreens - Slough
We appreciate you sharing your feedback. We're happy to hear that you received excellent service and were kept informed throughout the process. We're also glad the admin team was helpful in arranging an early time slot and the technician was polite and prompt.
Not professional,very bad
Not professional,bad communication,,delayed refund,very bad service cancellation after cancellation,completely unprofessional
10 février 2026
Réponse de National Windscreens - Slough
We regret that you experienced unprofessionalism, communication issues, delays, and cancellations. We appreciate your feedback and will address these concerns.
Great job!Well done.
4 février 2026
Réponse de National Windscreens - Slough
We appreciate your positive feedback and are so glad you had a great experience with our services. Thank you!
Excellent service. Pleasant and helpful staff.
Good service. Lovely staff who installed the windscreen
8 février 2026
Réponse de National Windscreens - Slough
We appreciate your positive feedback! We're so happy to hear you received good service from our lovely staff during your windscreen installation.
Absolutely disgusting service
Absolutely disgusting service. It does not worth at all to book service with this company. Please DONOT visit this company to have work done for your vehicle. They don’t update you when asked. Will never use this company again. Rating for this company is minus ZERO. I was give appointment for 12 pm and changed it to 1 pm without any conversation. And just to change from windscreen they made me to wait for 4 hours which is nowhere acceptable. Please note that I’m posting this review for Slogh branch of National Windscreens but not for others.
13 février 2026
Avis spontané
Réponse de National Windscreens - Slough
We appreciate you bringing this to our attention. We're sorry to hear about the unacceptable service, appointment changes, and long wait time at the Slough branch. We'll investigate to ensure similar issues are avoided. Thank you for your feedback.
The service was excellent and the work…
The service was excellent and the work was carried out promptly. Very friendly staff, the waiting area was comfortable and refreshments were provided.
Great experience all round.
7 février 2026
Réponse de National Windscreens - Slough
We appreciate your positive feedback! We're happy to hear that you found the service excellent, the work prompt, and the staff friendly. We're also glad you enjoyed the comfortable waiting area and refreshments.
Friendly staff, great work
The staff were friendly and my windscreen was replaced well. It's a shame I had to travel so far for a open workshop. I would highly recommend them though.
6 février 2026
Réponse de National Windscreens - Slough
We're happy to hear that our staff were friendly and your windscreen replacement was completed to a high standard. We appreciate your recommendation and acknowledge the distance you traveled to reach us.
Réponse de National Windscreens - Slough
We appreciate you sharing! We are so happy you were pleased with our efficient service from start to finish.
Réponse de National Windscreens - Slough
We are happy to hear that we met your needs with speed and flexibility. Thank you for your feedback!
Fast efficient service
20 janvier 2026
Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick and professional service I…
Very quick and professional service I received quoted 4 hours to do the job and rang me after 2 hours very happy customer
19 janvier 2026
Réponse de National Windscreens - Slough
We're happy to hear that you received quick and professional service! We appreciate your positive feedback and are glad you were pleased with the prompt completion of the job.
Réponse de National Windscreens - Slough
Thank you for your positive feedback!
Great service everything went to plan…
Great service everything went to plan online booking system work great as did the link to pay my excess. customer service on site was great. Can’t recommend enough.
11 janvier 2026
Réponse de National Windscreens - Slough
We appreciate your positive feedback! We're happy the online booking and payment system worked well for you, and that you received great customer service on site. We're glad you recommend us.
Réponse de National Windscreens - Slough
We appreciate you sharing! We are so happy you were very pleased with our friendly and polite service and the quality of our work.
Réponse de National Windscreens - Slough
We're happy to hear that you had a really great experience with our professional and efficient service. Thank you for sharing your feedback with us!
Réponse de National Windscreens - Slough
We appreciate you sharing! We are so happy to hear everyone was friendly and helpful. Thanks again for your positive feedback!
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