Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Lisez les avis des autres
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Voir plus
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Voir plus
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Wolverhampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Royaume-Uni
- 01902-581-153
4,2
Bien
320 avis
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Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that you found our service to be top-notch, with no delays and a nice finish. Thank you for your wonderful feedback!
Easy booking, great service
Easy to book on the phone, great communication, turned up when they said they would, and did a good job. Friendly and respectful staff. Great service overall.
12 septembre 2026
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that booking was easy and that you experienced great communication! It's wonderful that our team arrived as scheduled and provided friendly, respectful service, doing a good job overall.
Each process was done very well.
2 septembre 2026
Réponse de National Windscreens - Wolverhampton
We are so pleased to hear that each step of the process was handled very well. We truly appreciate your positive feedback!
They said they will callibrate my ADAS…
They said they will callibrate my ADAS but in the end they did not done that.
2 septembre 2026
Réponse de National Windscreens - Wolverhampton
We apologize for the oversight regarding your ADAS calibration. We understand your frustration and are reviewing our process.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that you received good, quick, and accurate information throughout the process. Thank you for your wonderful feedback!
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that you experienced great service and that the process was fully explained. It's wonderful to know you received fantastic customer service. Thank you for your wonderful feedback!
I had a small stone chip on my…
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have restored it so it is protected. All in all very good experience. I arrived there at 8.30am prompt and was seen to within 10 minutes.
24 août 2026
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear about your very good experience! It's wonderful that your stone chip was fixed quickly and that our colleague was friendly and explained the result clearly. We're glad you were seen to promptly.
Lack of confidence from outset
No technician supplied for 1st pre- booked appointment, waited two hours for a manager to attend who informed me that there was nothing that could be done. Rearranged for next available appointment which was a week later, not efficient. When attending 2nd appointment the windscreen was changed after having to order the part into workshop. Issues began when the rear view mirror was broken off when refitting and again another date had to be set for, yet another return visit.
On the 3rd visit the mirror was fitted without any issues and I was allowed to wait in the reception area, which was great.
21 août 2026
Réponse de National Windscreens - Wolverhampton
We sincerely apologize for the multiple inconveniences you experienced, from the missed first appointment to the broken rearview mirror during the second visit. We understand your frustration with the delays and repeated visits. We are reviewing our processes to prevent similar issues and improve our service efficiency.
The staff very professional and did the…
The staff very professional and did the work in 10-20mins. Though I had to wait about 1 week to have my window replaced, I am pleased with the end result which is like for like window replacement.
18 août 2026
Réponse de National Windscreens - Wolverhampton
We're delighted to hear that our staff were very professional and completed the work so quickly! We understand that waiting for a replacement can be inconvenient, but we're so pleased that you are happy with the like-for-like window replacement.
Réponse de National Windscreens - Wolverhampton
We're so happy to hear you had a great experience and enjoyed our lovely staff. We appreciate your kind words!
Booked me in at the wrong depot and…
Booked me in at the wrong depot and wrong date, kept calling me Evan, caused 4 warning lights to come on, left the rubber trim sticking out, didn’t answer the phone or reply to messages, ignored me in the workshop, I could go on all day.
I was booked in again to have their errors put right and they brought in an expert Nick who managed to sort it out so I am very pleased with him but not anyone else.
30 juin 2026
Réponse de National Windscreens - Wolverhampton
We are truly sorry to hear about your frustrating experience with the incorrect booking, misgendering, vehicle issues, and communication problems. We are actively investigating these serious concerns to prevent future occurrences.
Réponse de National Windscreens - Wolverhampton
We are so happy to hear that our customer service was great from start to finish! Thank you for your positive feedback.
Satisfactory and nice staff
15 juillet 2026
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that our team made a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Réponse de National Windscreens - Wolverhampton
We are so pleased to hear that you experienced such a fast response and good quality repair. We truly appreciate your positive feedback!
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The company is professional
The company is flexible, and the staff were very kind, helpful. Professional team!
7 juillet 2026
Réponse de National Windscreens - Wolverhampton
We're so pleased to hear that our company was flexible and that our team was kind, helpful, and professional. Thank you for your wonderful feedback!
Réponse de National Windscreens - Wolverhampton
We are so pleased to hear that you found our team to be both efficient and skilled. We truly appreciate your positive feedback!
Seamless process
Seamless process, staff very friendly and replacement completed in the time stated.
1 juillet 2026
Réponse de National Windscreens - Wolverhampton
We're so pleased you experienced a seamless process and found our staff very friendly. Thank you for highlighting that the replacement was completed within the stated time!
Great overall service
The online booking process was nice and straightforward although it showed as AM being available but then when my appt got reconfirmed over a week later, it said it wasn’t available so moved to PM. This is why I’ve deducted a star.
However, the staff were great. The fitter called me to say I could bring my car a little earlier on the day. The reception lady was really helpful and friendly. They called to say it was ready with plenty of notice for me to pop back. The job was done in less than 2 hours and I was on my way. Great service, thank you.
2 juillet 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback regarding the online booking process and apologize for the inconvenience with the appointment time change. We're delighted to hear that our staff provided great service and that your car was ready quickly. Thank you for your kind words!
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