Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Lisez les avis des autres
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Voir plus
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Voir plus
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Wolverhampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Royaume-Uni
- 01902-581-153
4,2
Bien
320 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Still not fixed
My windscreen still has a crack. I was told to wait a couple weeks but nothing has changed. I called and kept going in circles.
10 novembre 2025
Réponse de National Windscreens - Wolverhampton
We regret to hear about the unresolved windscreen crack and the difficulty you experienced when calling us. We'll look into this to improve our service.
Excellent work no issues since…
Excellent work no issues since .operative very attentive to job with full picture lig
7 novembre 2025
Réponse de National Windscreens - Wolverhampton
We're happy to hear that you had such a positive experience! We appreciate you letting us know that the work was excellent and attentive. Thank you for your feedback.
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy you were very pleased with our great service, and we thank you very much!
Réponse de National Windscreens - Wolverhampton
We're glad you had a seamless experience and appreciate your positive feedback. Thank you for taking the time to share.
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
My experience with Windscreens was hassle free
My experience with Windscreens was completely hassle-free. The team was professional, prompt, and very accommodating throughout. Highly recommend for anyone looking for smooth and reliable service.
27 août 2025
Réponse de National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy to hear that your experience with us was hassle-free. It's great to know that our team was professional, prompt, and accommodating. We're glad you recommend our smooth and reliable service.
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback and will address the manners of our reception staff.
Very speedy, polite and helpful
I was amazed how quick they was,very polite and helpful
13 août 2025
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Wolverhampton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Service from the two guys who fitted my…
Service from the two guys who fitted my windscreen was very good. so the five stars go to them really.
Great Job.
7 août 2025
Réponse de National Windscreens - Wolverhampton
We appreciate your positive feedback and are happy to hear that you were pleased with the service provided by the technicians who fitted your windscreen. Thank you!
Réponse de National Windscreens - Wolverhampton
We are happy to hear that your experience was efficient and easy. Thank you for sharing your positive feedback; we appreciate it.
New Windowscreen
Really helpful guys sorted me out no fuss.
The manager was very helpful
31 juillet 2025
Réponse de National Windscreens - Wolverhampton
We're happy to hear that our team was helpful and efficient in assisting you. We appreciate your positive feedback and are glad we could provide a smooth experience.
Réponse de National Windscreens - Wolverhampton
We appreciate your positive feedback! We are so happy to hear you enjoyed our excellent service and nice staff.
Windscreen crack
Had a very small stone chip crack went to my nearest National Windscreen to get this sorted, Waited after an hour to come out and the crack be exactly the same as it was. The person that repaired it tried telling me it was a lot bigger before. I could tell the moment he saw it, he didn’t really want to take the job on because when he touched it, didn’t feel like it was a surface crack. I would have been happier if he just replaced the windscreen.
16 juillet 2025
Réponse de National Windscreens - Wolverhampton
We appreciate you bringing this to our attention. We're sorry the repair didn't meet your expectations and for the miscommunication. We'll review your experience to see how we can improve our service. Thank you for your feedback.
great service
took my car as had to have windscreen replaced great service from the time i dropped the car off to being contacted for collection would defiantly recommend
4 juillet 2025
Réponse de National Windscreens - Wolverhampton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Wolverhampton
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
I booked the date online they then back…
I booked the date online they then back in touch and went through what to expect what needs to be done they were very professional on the day of arrival they told me when it will be done they fitted the screen and they phoned to say it was completed and I could pick it up they explained what I could do and not do ror the next week very helpful and very professional good experience thank you
17 juin 2025
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing your experience. It's great to hear that you found the booking process straightforward and that we kept you informed about what to expect. We're glad our team was professional and helpful on the day, clearly explaining the aftercare. Thank you!
Unecceptable!…
The window was smashed on Friday morning and repaired on Wednesday afternoon. I drove for five days without a window because the company only works from Monday to Friday. Unacceptable! They should work 24/7
9 juin 2025
Réponse de National Windscreens - Wolverhampton
We regret to hear about the window damage and the inconvenience it caused. We appreciate your feedback and will review our service availability to see where improvements can be made.
Réponse de National Windscreens - Wolverhampton
We're glad you had a great experience! Thank you for letting us know about our quick service.
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