Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Voir plus
L'entreprise a répondu
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Voir plus
L'entreprise a répondu
Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Wolverhampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Royaume-Uni
- 01902-581-153
4,2
Bien
320 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Wolverhampton
We're happy to hear that our team was helpful and friendly during your windscreen replacement. Thank you for your positive feedback!
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing your positive experience with our service!
How easy it was to book a slot & speed …
How easy it was to book a slot & speed of fitting the windscreen. Very efficient 👍🏼
3 mai 2025
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make the booking process as smooth as possible and ensure our technicians provide efficient service.
Unnecessary Second Appointment.
The calibration tests could not be done, nor could the windscreen wipers be fitted on the original appointment date. These required an additional visit from Lichfield to the Wolverhampton depot to complete the windscreen replacement.
4 avril 2025
Réponse de National Windscreens - Wolverhampton
We understand your frustration with the inconvenience caused by the additional visit required to complete the windscreen replacement. We strive to provide a seamless experience for our customers and are disappointed that this was not the case for you. We appreciate your feedback and will use it to improve our processes.
Réponse de National Windscreens - Wolverhampton
Thank you for your kind review! We're delighted to hear that you were pleased with our service and the results. We strive to provide excellent service to all our customers.
Good service
5 mars 2025
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service and very professional
Great service and very professional, I highly recommend.
5 mars 2025
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words! We're thrilled to hear you had a positive experience with our service and would recommend us to others. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words and are glad to hear that you had a positive experience.
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words. We're so glad to hear you found our staff friendly and helpful.
Job done quickly easy to arrange
27 février 2025
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words and are glad to hear that you found the process quick and easy.
Réponse de National Windscreens - Wolverhampton
We appreciate you taking the time to share your positive feedback. We're glad to hear you were satisfied with the service.
Very professional…
I was notified on the day to when you would arrive the person who did the repair was very polite and did a very good job
12 février 2025
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words and are glad to hear that you were pleased with the service you received. We strive to provide our customers with a positive experience and are happy to hear that we met your expectations.
Windscreen change
Got told a time . Arrived a little early to make sure. Staff were very pleasant . The fitter got straight into changing my windscreen. Didn’t take too long neither. I would highly recommend national windscreens
23 janvier 2025
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words! We're so glad you had a positive experience with us. We appreciate you highlighting the friendly staff and efficient service. We're always striving to provide a seamless and timely experience for our customers, and it's wonderful to hear that we achieved that for you.
A1 service from start to finish 👏🏻👏🏻👏🏻
16 décembre 2024
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate your business and look forward to serving you again in the future.
Quick and friendly service!!
26 novembre 2024
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service quick and friendly.
Easy to deal with from start to finish
Easy to deal with from start to finish, fast efficient service.
19 novembre 2024
Réponse de National Windscreens - Wolverhampton
Thank you for your positive review! We're delighted to hear you found our service easy to deal with and efficient. We appreciate your feedback and will continue to strive for excellence.
Réponse de National Windscreens - Wolverhampton
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team.
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words and are glad to hear that you were satisfied with our communication and service.
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Wolverhampton
We appreciate your kind words. We're glad you had a positive experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.