Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Voir plus
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Établissement
Changer d'établissementUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Lisez les avis des autres
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Voir plus
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Voir plus
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Wolverhampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Royaume-Uni
- 01902-581-153
4,2
Bien
320 avis
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Website easy to use
Website easy to use. Engineer was able to fit appointment at a convenient time. Work carried out efficiently. Clear explanation about the work done. No hassle over insurance cover.
8 mars 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your positive feedback. We're happy the website was easy to use, the engineer accommodated your schedule, and the work was efficient. We're glad you received a clear explanation and experienced no issues with your insurance.
Poor finishing touches
Overall experience was okay
Waiting room is uncomfortable but they did provide nice hospitality
When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wipe this away as part of the job
Additionally, after driving for a while the mirror box was not attached properly and fell down, it took me 15 minutes to get it right, and they accepted to leave a huge gap and not put back properly
Finishes touches for me were poor
7 mars 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback. We regret the waiting room wasn't comfortable and the debris in your car. We'll address the mirror box issue and strive for better finishing touches in the future. Thank you for bringing this to our attention.
Réponse de National Windscreens - Wolverhampton
We regret it did not meet your needs. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good job and very good people
I found slot to change windscreen in 3-4 days and very quickly job in 2 hours they done it.
2 mars 2026
Réponse de National Windscreens - Wolverhampton
We're happy to hear that you were able to quickly schedule your windscreen replacement. We're glad our team completed the job efficiently for you in just two hours!
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Never more
I tried calling the company for almost an hour to request a photo of the damaged windscreen. No one answered my call. The next issue was that I didn't receive the invoice for the windscreen replacement, even though it was supposedly sent to my email address. Third, the car was returned to me in terrible condition. The front side pillars near the windscreen are covered in some black substance on both sides. The plastic parts covering the sensors between the mirror and the windscreen are installed incorrectly, creating a gap and making noise while driving.
19 février 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback and apologize for the issues you experienced. We regret that we missed your call and that you didn't receive the invoice promptly. Also, we're sorry the vehicle wasn't returned to you in the condition you expected. We'll investigate these concerns.
1st class service offered a hot drink…
1st class service offered a hot drink while I waited w w everything was explained as to what would happen can’t recommend them highly enough
11 février 2026
Réponse de National Windscreens - Wolverhampton
We appreciate you taking the time to share your feedback. We're happy to hear that you were offered great service and that everything was explained clearly. Thanks for your recommendation!
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing that you had great service and a good quality replacement! We are so happy you were pleased with us.
Prompt service
Prompt service, clear instructions around timings - so I could plan whether to leave the vehicle or stay and wait.
Once done, clear post install instructions meant I drove away without any issues
30 janvier 2026
Réponse de National Windscreens - Wolverhampton
We're happy to hear that you found our service prompt and the instructions clear. We appreciate you mentioning how the clear timings helped you plan your day, and that the post-installation instructions were helpful. Thank you for your positive feedback!
Job well done!
Good communication before and on the day. The windscreen supplied was not the right one, but it was possible to fit it. The engineer was helpful and polite -jib well done!
3 février 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback. We're happy to hear that the engineer was helpful and polite. We're sorry the initially supplied windscreen wasn't the correct one, but are glad it could be fitted.
Amazing experience
Amazing experience. Got there for 8.30, worker got straight on to the car. Great customer service- offered hot drinks. I am very impressed with them.
26 janvier 2026
Réponse de National Windscreens - Wolverhampton
We're happy to hear that you had such a great experience! It's wonderful that our prompt service and customer care made a positive impression. Thank you for your feedback!
Great service when I managed to get…
Great service when I managed to get booked in.
Making the booking itself was challenging to arrange as they only have morning and afternoon drop offs and cannot be more specific than this. Had to use annual leave to get windscreen assessed and then more to get replaced. Would be great to have more flexibility with booking.
Staff and service received was of a good quality though.
20 janvier 2026
Réponse de National Windscreens - Wolverhampton
We appreciate your feedback. We're glad the service and staff met your expectations. We apologize for the booking challenges and the inconvenience it caused. We'll review our scheduling to improve flexibility.
It’s the first time I’ve used national…
It’s the first time I’ve used national windscreens but it was so easy to sort out the customer service was great and the lad that came sorted it quick time definitely use again
24 septembre 2025
Réponse de National Windscreens - Wolverhampton
We're happy to hear that your first experience was easy and that our customer service and technician met your expectations. Thank you for your positive feedback; we appreciate it.
National Windscreen wait
Easy to find, limited parking, nothing to do locally, nice staff, could do with a TV to keep you entertained and more than 2 comfortable chairs
16 janvier 2026
Réponse de National Windscreens - Wolverhampton
We're glad you found us easily and liked our staff! We appreciate your feedback regarding parking, local attractions, entertainment options, and seating. We'll consider your suggestions.
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy to hear that you found our team open, honest, and that they did a great job.
All good and helpful
9 janvier 2026
Réponse de National Windscreens - Wolverhampton
We appreciate you taking the time to share your positive experience; we are happy to hear that we were helpful to you.
Spot on
Work completed within the promised time slot.
I would recommend the company to provide a coffee machine or a water dispenser for customers who wait to collect their vehicles.
19 décembre 2025
Réponse de National Windscreens - Wolverhampton
We're glad the work was completed promptly. Thank you for the suggestion regarding a coffee machine or water dispenser. We appreciate your feedback and will consider it as we look for ways to improve our customer experience.
Réponse de National Windscreens - Wolverhampton
We appreciate you sharing! We are so happy you found our service amazing, and we thank you very much!
Communication was clear and they kept…
Communication was clear and they kept me updated throughout the whole process, overall great experience.
19 novembre 2025
Réponse de National Windscreens - Wolverhampton
We're happy to hear that our clear communication and updates made for a great experience. Thank you for sharing your positive feedback with us!
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