Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
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Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
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We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
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Réponse de National Windscreens - Yeovil
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service professional and efficient.
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback! We're so happy to hear you received efficient, friendly, helpful, and excellent service.
Perfect!
The whole thing was so straightforward. One always expects this sort of thing to be a bit of a nuisance, but this was not true. The booking was completely easy, and the chap at the garage so helpful. Could not have been better.
3 juillet 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that the booking process was easy and the service helpful. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Quality Issues?
Despite two attempts to replace my windscreen, which both cracked during fitting (possibly due to sourcing Chinese screens ?), the team at Yeovil came good and fixed with a better quality screen to solve the problem. I have much praise for the team at Yeovil who carried out the work, but might just question National Windscreens' sourcing policy.
30 juin 2025
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad the team in Yeovil resolved the issue to your satisfaction. We'll review our sourcing to ensure quality. Thank you for bringing this to our attention.
Don't buy the wipers!
The windscreen repair was fine but when I booked the repair, NW recommended I replace my windscreen wipers. I agreed and a new set was fitted. Three days later I took my car for its MOT and was told that my (new) windscreen wipers were inadequate and that I would fail my MOT unless I replaced them (again!). So I had to purchase a second new set and am therefore not at all happy.
13 juin 2025
Réponse de National Windscreens - Yeovil
We appreciate you bringing this to our attention. We're sorry to hear the wipers we fitted didn't meet the MOT requirements, leading to an unexpected expense. We'll look into why the recommended wipers were inadequate to prevent this from happening again. Thank you.
Réponse de National Windscreens - Yeovil
We appreciate your positive feedback. We are happy to hear you received great service from our very helpful staff.
Réponse de National Windscreens - Yeovil
We're happy to hear that our engineer provided committed service! Thank you for your positive feedback; we appreciate it greatly.
Good customer friendly service provided
28 mai 2025
Réponse de National Windscreens - Yeovil
We appreciate you sharing your positive experience with us and we are so delighted to hear that you found our service friendly.
Réponse de National Windscreens - Yeovil
We appreciate you sharing your positive experience with our service! We are glad that it was easy to use.
The mechanic was ace
30 mai 2025
Réponse de National Windscreens - Yeovil
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
10/10 for everything
10/10 for everything! An absolute dream of an experience. 110% recommended this company! Amazing in a world of commerce that generally does not care. This company does.
19 mai 2025
Réponse de National Windscreens - Yeovil
We're happy to hear that you had such a wonderful experience! It means a lot to us that you felt valued. Thank you for your recommendation!
Speedy and great service
Only reason for 4 stars, not 5, is I believed I was getting a pair of new wipers for £19.75 turns out the price was per wiper so quite expensive in my opinion and not clear. However, very quick service to repair my chipped window. Operative was very professional and polite. I found him to be honest too and offered no guarantees regarding the repair as the chip had started to spread. So far so good!
16 mai 2025
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad the operative was professional and polite. We'll review the clarity of our wiper pricing. Thank you for acknowledging the honest assessment of your repair.
Réponse de National Windscreens - Yeovil
We're happy to hear that booking was easy and the job was done efficiently by a great engineer. Thank you for your feedback!
Fast friendly and professional.
Fast and friendly service, the old screen was was quite hard to get out but the fitter persevered a did a fantastic job. Quality repair and excellent customer service, I would highly recommend
14 mai 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the fitter's perseverance and the quality of the repair. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad to hear that your car was serviced within the expected timeframe.
Good service.
8 mai 2025
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really excellent communication
Really excellent communication, very pleasant and courteous service by technician. And a great job and can’t see where the chip was. Really impressed.
30 avril 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the communication, the technician's professionalism, and the quality of the work. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Great job well done no dramas and…
Great job well done no dramas and booking in was easy.
26 avril 2025
Réponse de National Windscreens - Yeovil
Thank you for your positive review. We appreciate you taking the time to share your experience. We are delighted to hear that you found the booking process easy and that everything went smoothly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Worked like clockwork!
24 avril 2025
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very pleasant polite and quick.
24 avril 2025
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are glad you had a positive experience.
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