Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
L'entreprise a répondu
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
Demande des avis aux clients
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Good correspondence overall
Good correspondence overall, but link to appointment time estimate/ tracking did not work...so a bit pointless!
12 février 2025
Réponse de National Windscreens - Yeovil
We appreciate your feedback and understand your frustration with the appointment time estimate link. We're committed to providing a seamless experience and will investigate this issue to ensure it's resolved promptly. Thank you for bringing this to our attention.
Excellent service,job done well and in…
Excellent service,job done well and in good time.
7 février 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words! We're delighted to hear you found our service excellent and that the job was completed well and on time. Your feedback is very valuable to us, and we appreciate you taking the time to share your positive experience. We are committed to providing the best possible service to all our customers, and your review helps us confirm we're meeting that goal.
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are glad to hear that you had a positive experience.
Fantastic service from booking to the…
Fantastic service from booking to the end result. Would definitely recommend using them!
6 février 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words! We're thrilled to hear you had a positive experience from start to finish. We appreciate your recommendation.
Very nice staff and polite and very…
Very nice staff and polite and very professional in there job
5 février 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words! We're so happy to hear you found our staff to be nice, polite, and professional. We strive to provide excellent customer service, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
This is the second time I've done this…
This is the second time I've done this survey for you, please stop sending them.
My windscreen replacement carried out by your Yeovil team was very professional, they told me everything about the process and I was more than pleased with their work
31 janvier 2025
Réponse de National Windscreens - Yeovil
We appreciate you taking the time to share your feedback. We understand your frustration with receiving multiple surveys. We value your input and will take your feedback into consideration as we continue to improve our processes. We're thrilled to hear that you were pleased with the professionalism and quality of work provided by our Yeovil team.
Réponse de National Windscreens - Yeovil
Thank you for taking the time to share your feedback. We appreciate your kind words and are glad you had a positive experience.
Great people who were helpful.
28 janvier 2025
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are glad to hear you had a positive experience with our team.
Great service
Great contact, excellent and prompt service. Polite and knowledgeable staff.
27 janvier 2025
Réponse de National Windscreens - Yeovil
Thank you for your kind words and positive review. We are thrilled to hear that you found our contact, service, and staff to be excellent. We strive to provide prompt, polite, and knowledgeable service to all our customers, and your feedback reinforces our commitment to that goal.
Turned up in allocated time frame
Turned up in allocated time frame, Engineer was polite and carried out the work with no problems.
18 janvier 2025
Réponse de National Windscreens - Yeovil
Thank you for your positive review. We appreciate you taking the time to share your experience. We're glad to hear that the engineer arrived on time, was polite, and completed the work without any issues. Your feedback is valuable to us.
Réponse de National Windscreens - Yeovil
Thank you for your kind words! We're so happy to hear you found our service easy to arrange and excellent. We strive to make the process as smooth as possible for our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Our repair guy was excellent he fully…
Our repair guy was excellent he fully explained that the repair might not work and a replacement screen may still be needed but he carried out a near perfect repair
16 janvier 2025
Réponse de National Windscreens - Yeovil
We appreciate your kind words about the repair technician. We're glad to hear that they were able to provide you with a clear explanation of the repair process and that they were able to achieve a near-perfect result.
Attended on time and carried out the…
Attended on time and carried out the repair efficiently.
10 janvier 2025
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are glad to hear that you were satisfied with the service.
Professional
Professional, super efficient, great communication and the staff were fantastic. Great experience from start to finish. Thank you Yeovil branch.
10 janvier 2025
Réponse de National Windscreens - Yeovil
We're so pleased you had a positive experience from start to finish! Your kind words about our staff's professionalism, efficiency, and communication mean a great deal to us. We strive to provide excellent service and we're thrilled to hear we met your expectations. We appreciate you taking the time to share your feedback, and we hope to serve you again in the future. Thank you for choosing us.
After having the windscreen fitted the…
After having the windscreen fitted the interior mirror was hanging off and drivers side windscreen washer was disconnected and left
9 janvier 2025
Réponse de National Windscreens - Yeovil
We sincerely apologize that your recent windscreen fitting resulted in damage to your interior mirror and washer. We understand your frustration with this experience, and we're truly sorry for the inconvenience caused. We value your feedback and will use it to improve our processes and ensure this doesn't happen again. We appreciate you bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Easy to track the fitter on line so you…
Easy to track the fitter on line so you know when they will arrive. Clean and tidy job.
7 janvier 2025
Réponse de National Windscreens - Yeovil
We're thrilled you found our online tracking easy to use and appreciated the clean and tidy work completed. We strive to provide a seamless and professional experience, and your feedback confirms we're on the right track. Thank you for taking the time to share your positive experience. We value your business and look forward to assisting you again in the future. Your satisfaction is our priority.
Thanks to the team..
Thanks to the team... After having a screen fitted that wasn't acceptable they agreed to replace it with no problems...can't fault them really reliable and polite team
6 janvier 2025
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are thrilled you ultimately had a positive experience. We understand initial concerns regarding the screen fitting were a source of frustration, and we're glad our team was able to swiftly rectify the situation to your satisfaction. Their commitment to reliability and politeness is a testament to their dedication, and we're proud to have them on our team. We value your business and hope to serve you again in the future.
Absolutely excellent in every way
Very easy to book, choice of coming to my home or going to their workshop. Arrived on time, very good communication. Really polite nice guy came to do the job. He was friendly and explained everything clearly. Very good repair which I'm completely happy with. All the insurance handled for me. Honestly, so easy and helpful I don't know why I was worried about getting my car windscreen fixed. I couldn't be more pleased and would recommend Yeovil National Windscreens to everyone
29 novembre 2024
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are thrilled to hear about your positive experience. It sounds like you had a seamless and stress-free repair process, which is exactly what we strive for. We're glad our technician was friendly, professional, and explained everything clearly. We're committed to providing excellent customer service and making the windscreen repair process as easy as possible. Thank you for choosing us and for your recommendation.
Very quick and quality work in less…
Very quick and quality work in less than 1 hour.
18 décembre 2024
Réponse de National Windscreens - Yeovil
We appreciate your kind words and are thrilled to hear that you were happy with the quick and quality service. We strive to provide excellent service to all our customers, and it's rewarding to know we met your expectations.
Good job
Staff were polite, knowledgeable and informative. The job was completed efficiently and post-job admin was straightforward. Technical aspects of the process were top quality. The reason for 4 stars was that the first windscreen delivered to the depot was not the correct one; requiring a re-order and a second round trip to finally get the job done.
12 décembre 2024
Réponse de National Windscreens - Yeovil
Thank you for taking the time to share your feedback. We appreciate your positive comments about our staff and the quality of the work. We are sorry to hear about the inconvenience caused by the incorrect windscreen delivery. We strive to provide a smooth experience for our customers and will use your feedback to improve our processes.
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