nationwide-bathrooms.co.uk Avis 

Excellent next day delivery.
Product excellent

I raised a query with them about the supply of spares. A ticket was generated on their system and no reply ever received. The first contact was last December 2021 and I referred to the same ticket again last month (March 2022) as it was never urgent. I would not buy anything from these people based on their non-existent customer service.

I am satisfied to the maximum.
The sink is beautiful and the delivery time was on time.
Thank you very much!

Absolutely shocking company. Placed order on 21/3/22, stated 2 to 3 days delivery. Got confirmation of order and money was taken. No order received and no confirmation of order being shipped by 25/3 so called them to be told, that I should have received a 2hour time slot, a call from the delivery driver that day, and the delivery was attempted at around 1pm that day... It wasn't we were in all day, and if delivery had been attempted then the security camera would have been triggered. They said they would now deliver Monday, and again I would receive tracking and a call from the driver...yet again no call. no tracking, no delivery.

This went on again for 2 more days, still no calls, no dispatch notification, and no delivery.

I called again on 30/3 and explained the situation, to be assured that it would definitely be delivered by 1/4/22 by one of their own delivery drivers... No Surprise it wasn't.

I called them yet again, to be told my order is still in dispatch, at this point I cancelled my order and asked for a full refund, and email confirmation to be sent straight away of this cancellation and refund. Was told I would receive it the same day, I still have not received confirmation of cancellation. So just in case I have escalated this to PayPal in case they try to get away with issuing a refund. I will also be referring this company to trading standards.

Lovely product. Just what I needed for our new home

The part I ordered was great when it finally arrived a month later and after several emails and calls

A quick turn around on a wrong offer (my fault), I would use again

Great, well made toilet seat and easy to fit

Don't buy from Nationwide Bathrooms. They have very little in stock but take your money anyway and getting it refunded is a lengthy and frustrating process, resulting in small claims court. Avoid at ALL costs

AVOID at all cost

They try to delay delivery to after 4 weeks with no reasons. They never update you on delivery status unless you ring the sales hotline, and keep telling you it'll be delivered in a few days' time... which means by the time you actually receive the product, it's way after the date within the T&C and you can't refund any of the items when you found you might have ordered the wrong item.

This is very cheeky way to do business so your customer can't refund nor get hold to a proper person to discuss. I'm going to properly complain this company to Trading Standards.

Ordered item that wasn’t right, (small flush plate which they charged £12.95 to ship for some reason so lost that for a start), so emailed to get return and it got approved so sent back 4 weeks ago at my expense and now no one replies to support email asking where refund is. Phone just goes dead or to recorded message. Chat is useless, no one on there.

EDIT: 2 months of pestering and got refund eventually

Ordered a bath in December as my bathroom was due to get fitted in March and despite checking on my order and being told it would be delivered in time for my fitting date on the week of the fitting I get told it will not be available after all. Every time I phoned up they said "oh you should have been contacted about this" but I was never proactively contacted. So in the end I had to request a refund (which I had to chase up as well) and order a new bath last minute which added a lot of stress to the bathroom getting done. I have given 2 stars because to be fair they answered the phones quickly and were relatively helpful, they also processed the refund efficiently once chased.

I ordered shower enclosure they said 7 - 10 days for delivery , 3 weeks later i rang in to see where order is ? they said out for delivery that week it did arrive by a white van man 6pm no notice as i was told they would email or phone . Then on inspection i found only half was delivered , so i rang the next morning they said they would look in to it . 2 days later i had to ring in as they did not contact me , they said rest of item was still in there warehouse and said it would be deliverd 10 days later i rang again to chase up to see where my delivery is ? He said delivery will be in 2 days it came the 3rd day
This company is a shambles do not use them

First class experience from start to finish

Difficult to find anything to complain about with this company. Item exactly as described and absolutely the fastest service! The whole order has gone without hitch.

Awesome service by a really helpful sales assistant. The unit arrived 3 days earlier than expected.

BUYER BEWARE: Nationwide Bathrooms sent us the wrong toilet and instead of helping to do all they can to resolve the issue caused by their mistake, while we are now trying to return to them the wrong item they have put in a money claims with the small claims court against us. You cannot get through to customer services and they are unresponsive to emails. PLEASE TAKE THIS WARNING BEFORE SHOPPING WITH THEM.

The good: my order was delivered in a reasonable period of time and the item is fine.

The bad: despite selecting options for email and text notifications for the order status I didn't receive any, so I didn't know if my order would come in time.

"Contact us" links on the website and order confirmation etc direct you to a "noreply@..." email address, which didn't accept incoming mail, rather than their "support@..." or "customerservice@...", which makes it hard to contact them electronically. When I phoned to check the status of my order I was on hold for a few minutes then the music stopped and the call went silent. I tried again and did get an answer, and the person I spoke to was perfectly helpful.

So a mixed bag, but overall it went okay.

Eventually got our product after 3 weeks
Item all good but poor communication.
Had to keep ringing them for updates.

Ordered bath in early December, now late Feb, still no bath delivered despite repeated promises of delivery 'next week'. Was offered a refund but this wasn't processed as promised. Fortunately, purchased on a credit card. Have raised a dispute. Hoping that will be enough to get my money back.