nationwide-bathrooms.co.uk Avis 

My experience with this company has been simply terrible. I ordered a mirror on 18th April and on 7th may (after countless chaser calls and emails) they finally delivered. When the bathroom fitter opened the box he noticed they had sent nickel plated brass rather than the chrome I ordered. After 3 weeks of ignored emails and calls, they have said I need to pay to ship this incorrect item back to them! They are an absolute disgrace . They never respond to emails unless you complain to their sales team and never answer the phone about returns/ refunds (for sales, they reply fast). They even expect me to arrange and pay for the return delivery cost for an incorrect item they have shipped and then if they accept the return, the refund may take 14 days.
I will be reporting to trading standards.
I would strongly urge any purchaser to shop elsewhere.
There was no option to rate this company as 0 star instead of 1 star, unfortunately

This is the 2nd mirror I've bought from nationwide bathrooms, quick delivery and a good price, would always check there website first

Nightmare!!! Never respond the email and answer the phone about refund (for sales, they reply fast). They even charge me for return delivery cost. I would definitely ask anyone don't purchase anything from them. Please refund my two cisterns cost around £400 and £40 return delivery charge. Is it even breach the law of sale of goods and services protection? Can I put 0 star instead of 1 star！！？？

I would like to say a massive thank you to Nationwide bathrooms and Edward for sorting out a replacement toilet seat...fantastic cumstomer services.

I stupidly ignored other people's experience with this company. I shouldn't have. This has been the worst retail experience Ive had. I spent £1300 on a sink and toilet. Lie after lie about delivery. I cancelled the order but now I've had to raise a dispute with Paypal to get my money back - they lied about processing the refund too ! No surprise. Save yourself the hassle - buy somewhere else. I did. it was cheaper and they delivered exactly when they said they would.

Excellent service experience from placing an order to delivery. Were kept informed of the approximate delivery period.

Excellent quality and fitted perfectly Very good value for money

Awful experience. Ordered 2 toilets on 4 January and 5 months later still waiting for a replacement toilet seat and siphon. No one answers the phone, and when they do, nothing happens. A waste of time dealing with this Company.

Bath delivered in 5 working days !!! Great price and service from the team. We’ll done !!!

Where is the zero star option?
Absolutely awful. It's funny that Nationwide Bathrooms e-mailed me to invite me to leave them a review. I didn't have time to leave a bad one initially. I would NOT recommend this company to anyone; customer service was "helpful" (I thought) at the beginning. But after ringing them a few times I quickly realised that they just use the same line for every phone call I made while I was chasing up a shower tray that I ordered. Every other day was "your order is leaving the warehouse tomorrow and we will get it in then we will give you a ring for time of delivery; you should get your delivery in 2 days". I actually believed this for 2-3 weeks, but enough is enough. So I cancelled my order on their online form; and it said someone will be in contact with me the next working day -- and of course no one contacted me for over a week which I wasn't surprised about. What surprised me was 2 weeks after the cancellation their delivery driver rang me to say my order was getting delivered that day. I was speechless at this point and obviously rejected the delivery. I haven't received my refund yet, I was told I will get an e-mail to confirm refund when they get the product back in their warehouse which should be within a week. I am not holding my breath but if I don't hear anything within a week or 2 I will be taking this up to trading standards.

The price was very good. And although I paid more for postage than for the item, it was delivered the next day at the time specified. So no complaints.

Be very careful. They take your money and then are very hard to contact when you chase up the order status. I ordered a WC and was waiting for over 2 months, with them promising it would be dispatched “next week”. I’ve finally cancelled it (it never arrived) and now I’m having problems getting them to refund my credit card. They need closing down.

It’s also interesting to note all the positive reviews on here are ‘invited’.
Note the theme with the negative reviews, false promises (aka lies), stalling tactics, hard to contact.

Buyer Beware!!!
This retailer deserves zero stars.
I ordered a bath and legs on 10th March. I had telephoned before placing my order and was advised that the bath was out of stock but would be in stock in early April, I was happy with that timescale so placed and paid for my order. So far so good - but that is where the good stuff ends! I received no updates at all so I started to chase for a delivery estimate from the middle of April, I telephoned 13th April, the bath was now in stock and I was promised the bath would be loaded on the van and delivered that Thursday, Friday or Saturday - it didn’t arrive! I chased again on 20th April, I was told they would look into it and phone back, but nobody phoned. I phoned again on 21st April, I was told it would be delivered the following Monday 25th April. Friday 22nd April, I was out when I got a phone call saying my order was out for delivery and would be delivered in 20 minutes, i made a mad dash home and managed to get back in time for the delivery. They had sent the wrong legs, I telephoned immediately but there is no option to speak to anyone. I emailed with photos of what I had ordered and what they had sent - they don’t bother to respond. I contacted them on their chat, someone eventually responded to my complaint and their response was - your item has been put down as a non faulty return and you must send it back to us within 7 days, with a big list of conditions and requirements - such as it must be fully insured, do not mark the box - the box they had stuck a label to. This is at my expense and if they agree to the refund they will reimburse up to £10 - under the consumer rights act 2015 returning an incorrect item should not cost me anything and I do not believe or trust this Company to reimburse me. And if I met all of the conditions then they would inspect the item and refund my money within 14 working days - even though I had made clear all I want is for them to collect the wrong item when they deliver the item which I ordered.
This company do not have any understanding or respect for or intention of complying with the Consumer Rights Act 2015.
I emailed the Managing Director - his name and email address are easily found online - but he didn’t bother to respond, why should he, he has my money, despite his mission statement about outstanding customer service blah blah blah!
I certainly would never use this Company again and I recommend anyone considering purchasing from this Company to read these reviews and proceed with caution - or better still, save yourself the headache and run a mile and spend your hard earned money elsewhere - online shopping should be easy, convenient and stress-free - you place and pay for your order, they deliver - end of association - but dealing with this company is anything but easy, convenient and stress-free!

Update:
This shady company are now trying to have my review removed - why? What part of my review has rattled you so much Nationwide Bathrooms? Is it because I have highlighted how easy it is to find your Managing Director’s name and email address online? Or is it because you can’t bear for other people to know how badly you treat your customers? I have provided Trustpilot with a screenshot of my invoice, I can give them copies of all the emails and photos I sent to your company and your managing director and the web chat transcripts I wasted my time on trying to resolve this matter with you directly - all you had to do was collect the incorrect item which you had sent and deliver the item I ordered and paid for and we could have ended our association amicably, but you chose to ignore your responsibility to replace the incorrect item and tried to make the return my headache and at my expense - your company lied when you said the return was a ‘non faulty’ return - you sent the wrong item. I ordered and paid for the Roca bath legs, you chose to send unbranded universal legs and then refused to sort out your ‘error’ - incompetence or dishonesty? Despite all your shilly-shallying trying to have my review removed by telling Trustpilot ‘you are no nearer to solving the mystery’ - what mystery are you waffling on about? It isn’t a whodunnit? It isn’t a secret, you know exactly who I am, I contacted you multiple times trying to resolve this without success, my review has the delivery date - how many deliveries did you make that day? 10? 30? 50? How many emails regarding incorrect bath legs did you receive that day? 1? 5? It does not take the investigative prowess of Sherlock and a magnifying glass to put the clues together, does it?
This matter is now the subject of a PayPal investigation and claim and as I have told you and PayPal and now Trustpilot, the unbranded universal legs are boxed and awaiting your collection by appointment. I shall not pay the return postage to sort out your ‘mistake’.

Damaged goods, took weeks to replace, cannot directly phone the company, and then realise you need to call a premium cost line to even get through to incorrect department.

I’ve been trying to return an item for 3 weeks. No one replies to emails or answers the phone. The returns form does not work and without a returns number they won’t accept the return. Terrible service. I would NOT recommend using this company.

Great price for my heritage high level toilet, had a little delay with the delivery, downloaded shoptrack app has they asked so you could track your delivery, but useless, never updated or sent details so this meant I missed my goods getting delivered and they went all the way back to Bradford, then it was Easter still never got update on delivery and if it hadn't been for me ringing the company I would have missed the delivery again but thankfully I was in on the day.
No problem with company great prices but tracking and delivery hopeless, but i just wonder if it was because it was getting delivered to Scotland and maybe closer deliveries don't have the same problem. I would recommend to the company changing the way of letting the customer track there goods has this is letting the company down.

As soon as I opened the box and before I took out the basin, I could see the pure white shine of the basin with the wonderful blue garden design on it. Its beauty literally took my breath away. The washbasin will look lovely against any plain background. The basin is deep which is so useful. It has a lovely shape reminding one of the generous proportions of Victorian splendour. It isn't just a practical item, but a very beautiful stand alone object to admire for years.

Ordered on line, came within a couple of days, item was almost half the price than our local Bathroom showroom, haven’t fitted it yet but my brother who has fitted many, highly recommended model.