nationwide-bathrooms.co.uk Avis 

Horrendous customer experience from the entire company, which completely makes sense having spoken to Mike the company Director/Owner/Excuse Maker. 2 months of waiting for a faulty toilet to be replaced has left us with no choice but to buy a toilet from another supplier (who happened to have a toilet that was casted properly) so we could finally have our bathroom completed. Not only did we have to pay more for a plumber to come out and fit the new toilet from another supplier, we still have the daily pleasure of staring at the faulty toilet sitting in our hallway which Mike's company don't seem concerned with collecting or refunding.

We took a risk having viewed all the other poor reviews and are now seeing that it really wasn't worth the hassle. To anyone on the fence or considering using this company, please for your own sake look elsewhere - the stress of dealing with the company is really not worth a few pounds saving.

Needless to say the lack of understanding or even an apology from the company on the delay of all of this is quite telling.

Why are these people still allowed to trade? Nearly a year after we ordered a sink and pedestal which they failed to send for weeks until it suddenly turned up one day a couple of weeks AFTER THEY suggested we cancel our order and ask for a refund, which we did. We asked the driver to return the unwanted goods, and the company still have out money. £116 we will never see again, and that is clearly their intention. It's time Trustpilot had a zero-star rating for rogue companies!

The bath panel was delivered, well packaged and exactly as described

Fast service.. great for business

Great quality item, i would definitely buy from this company again.

ordered 2 of the same item, when arrived one item was incorrect. after eventually being able to get a response. they said they would send out the correct item and take the incorrect one back. The new item arrived and was incorrect again. i have spent the last 10 days emailing with no response.
shocking customer service.
I have received an email from them 24/10/22 to say they were collecting for a refund.it is now 6/11/22
still not had it collected or the correct one .
no improvement with service levels.
UPDATE
Now the 14/11/22 still not collected and still no refund.
Absolute disgrace.

The shower I purchased was cheaper than most by £100 and the delivery was quick. Happy purchase

To start Nationwide bathrooms saved me hundreds of pounds on my chosen Bayswater bathroom suite.

How do they do that? Well wait time was longer than advertised. Communication was more sparse than I would have liked. Emails take a couple of days to be responded to. However they answered the phone when I chased and they were polite and reassuring. I was in no rush forthe suite and the price I paid makes me assume they are a small outfit who are providing excellent value. You want gold service, you pay for gold. Personally I'm happy with bronze.

Absolutely no customer service at all. It took many, many calls and emails for them to accept that I could return 2 items. Arranged to drop off at Barnsley site within their advertised Saturday opening hours, only to find it was shut. All their information on the website is incorrect. You just cannot get in touch with their customer service team (that is if they actually have one). One message says they want to give 'the very best customer service' which is a complete joke. No response to my many emails or calls, no ability to leave a message. Unless you can guarantee that the products you are buying will be received on time, in good condition and you do not need to return, then DO NOT ORDER WITH THIS COMPANY, it is just not worth the aggravation. We still do not have a resolution and are unable to return the items for a full refund.

Avoid at all cost. Ordered a sink cabinet. 6 weeks in and nothing, not even an email from them. I chase this weekly for 3 more weeks. They can't even give me a date. I put on a cancellation. It has been 4 weeks and NO refund. AVOID. They just want your money

I ordered an HiB mirror 4 weeks ago. After 14 days it was just being dispatched. I made the order on the Wednesday. By the Friday of that week (the week before the queens funeral) I called asking when it would be dispatched as the job was starting the following Monday (the week after the queens funeral).

By Wednesday afternoon (after the queens funeral and a full week after ordering) I still did not receive any dispatch information. I called and was informed that the mirror was in stock and they did not know why it had not been dispatched but it would be delivered by the Friday at the latest (the job started on the Monday). I received an email to this effect.

By the Friday afternoon still no details of dispatch had been received. I called again and was informed it had not been dispatched and would now be there by Tuesday.

I managed to source a mirror (at full retail and an extra cost) over the weekend for my job starting on the Monday. I repeatedly tried to call customer service to cancel (which I can provide a call register for) before calling to make an "order" which was answered immediately on the Tuesday after I received an email saying my mirror was now being dispatched. I replied to this email saying I had cancelled the order. As I received no reply I made the call to ensure the mirror was not dispatched. I was informed that this mirror had already been taken off the delivery palette.

A week later I had received no refund or acknowledgement that a refund was imminent so I called and was informed that the refund had been sent to accounts for processing. That was a week ago today and I have still not received any refund. 4 weeks without the mirror or my money. Money which was taken instantly might I add.

On my personal experience with dealing with Nationwide I would impel everyone considering it to exhaust all other avenues. That is a blow by blow account of my first and last dealings with Nationwide!

Ordered a shower, chased was told it was in and would be sent out that day, chased two days later to say was being sent that day and I would have it by the end of week, phoned day before expected delivery as had no confirmation, to be told they hadn't received it.

A beautiful toilet seat. Easy to install. Very comfortable. High quality. Thank you.

Bad company do not use. No customer support.

Ok, so the communication with NationwideBathrooms needs improvement especially with Customer Service. I had difficulty querying an order and was given a ticket number (twice) which was not responded to. It was difficult to get through to someone on the phone. Having said all this, when I did finally manage to speak to someone - they were extremely helpful and resolved my query. I received all my items by DPD, so overall I’m happy with the service.

All round service was excellent and I can recommend this company

exactly what I expected & I fitted the tap (as an amateur !!) without any problems

The item was delivered promptly and proved very easy to fit and very effective.

Easy ordering process, very competitive prices, quick delivery
Excellent