Naylors - Rochdale Avis 

Natasha was a great help for finding me the correct rug size and also the perfect style for my black cob so the sun wouldn’t die him brown

The staff were very pleasant and helpful all who I spoke with were knowledgeable and happy to help however product range seems reduced from previous visits

Staff member Caitlin dean helped me get a good pair of fitting boots after it took us at least 6 pairs of boots she never made a problem out of going into the back so many times. And then she helped me find clothes for me and my friend and many other items she was great!

They were very accommodating when I came in looking for some new boots after a broken ankle and made sure I was comfortable and happy with the boots.

I made a complaint quite a while ago about the Rochdale store not having anything in store. Customer service assured me they would look into it. I decided I’d visit the bury store, to see what they had, what a waste of time that was! One small wall and 1 shelf, a token equestrian department at best. I’ve shopped elsewhere since, as it’s pointless going to Naylors. This morning, I thought I’d call at the Rochdale store to see if things had improved, as I’d seen online, they are stocking my bedding. My plan, like many others, was to stock up for winter, so I needed a lot. I called into the Rochdale store and surprise surprise, non in stock! The staff were absolutely lovely as they always are and tried to offer an alternative and even took my name and number, so they could let me know when in stock. I then got on to customer services to see what stores had any stock, they told me the Nantwich store had some in 15+ bags. I need 150! Also, Naylors won’t employ the services of a pallet courier, so I’d have have had to do several 3hr round trips just to get some bedding, I’m really getting fed up of this store never having anything in stock. The stock they do have is lots of the wrong size items, Headcollars and Bridles all extra full etc. The management/buyers are really failing this store. Please just let the store managers, who actually know the customers and their needs, purchase their own stock. I feel so sorry for the staff who always go above and beyond. Oh and please update your stock brands like snowflake easybed etc are needed and delivery services for a store that sells products 20kg+ is just basics! The star rating is not for the staff in stores, they deserve 5 for what they do!

I visited store today and all the girls that helped me find sizes ect today were really helpful.

I got given the names caitlyn and Sophie s :)

Looked after by Chris who was very patient and helpful! Great to have an honest opinion and advice and then she came up with alternatives I felt comfy in - she “got” where I was coming from.

Myself and my daughter arrived and were greeted in a friendly manner, my daughter got on the horse simulator and was given great advice as she had never been on before by Anne.
Anne was very patient with her and gave good advice and tips on how to better her skills. We are going to book again.

I had an amazing ride on the simulator, Tash was there talking me through everything and was so nice and encouraging. I will 100% be back to go again for the simulator and of course a little shop around!

We were served by Ann on the riding boots, she was amazing! Really attentive and even went searching in the back for boots for us.
Sian put us through the till, she was really friendly and helpful.

Fantastic staff and very helpful and knowledgeable. The only downside to this store is the lack of stock. I went in for a few things and came away with none of it as there were only very small sizes in stock or no stock at all.

FANTASTIC! Took Sophie to horse simulator & what an experience for us all! What a amazing FREE facility esp for a 11 year old who loves riding & horses! Special mention to TASH who was brilliant with Sophie & the HS & even gave her some hints about where to hold reins etc!
Cannot recommend highly enough! Thank you x

Sophie R was incredibly helpful today when purchasing our daughters riding hat, will definitely be going back next time

Very reluctantly only giving a 4 star review and definatly not because of the service of any of the staff ,tash yet again was very helpful and professional in every way and yet again put me at ease on the mechanical horse, the reason for giving 4 stars is the constant lack of stock you have in compared to how it used to be,I myself was measured last wk for a body protector,sadly after all the time the lady spent with me you didn't have that size in so ended up purchasing one from equiflair,I took a friend with me to the store today same happened so she will be going equiflair, I was in medium she was x small , she also wanted extra guard fly spray ,and ear sound poms none in in either foam or sheepskin,I was going to pick up vet wrap none in ,and whilst chatting to 2 separate friends who both said it's like it's going downhill she has been waiting few wk for vit e to come in ,and another mentioned she had 300 pound to spend but was not doing as not much new stock ,really hope this is just a temp supply prob as it would be a shame for us to loose this store really hope someone at the top reads this and gets the shop back to what it used to be ,sorry girls from Bev not aimed at any of you

I had 3 sessions booked back to back on the mechanical horse for my daughter and her friend to build their skills.
This session was instructed by Tash who was great agin.
She shared alot of tips and advice and made everyone very included.
She gave special time to assist my daughter to lrearn her dressage routine for a competition on Monday which she won.
Many thanks to Tash, the service help and advice is fantastic
We will be back again

Was served by Anne today, fantastic service and helped me choose what I needed.

Rode on mechanical horse,tash was so good and helpful and explained everything ,also enquired about body protectors and the ladies are so helpful ,thankyou

Paula and her colleagues were amazing! It was a real pleasure to shop at Naylor’s, Paula’s knowledge and experience made a the difference, along with her colleagues in helping us choose the right items for us.

Sophie was really helpful in fitting my daughter’s helmet. 5/5