neakasa.com Avis 68

After the last Tray stopped working. I posted on here. After many weeks & many emails i got a replacement tray sent
6 weeks ago now this one has developed a fault
There is hundreds of customers having problems with them in a FB group

Litter turned to mud where urination happened and stuck to my cats fur with dry litter. He was a filthy mess.

After ordering, I got the tracking information quickly and the M1 was delivered early. The setup instructions were clear and easy to follow. And the litter box!! I didn't know why I waited so long to buy one; it makes cat ownership (or being owned by cats - iykyk) so so so much easier! Great product, great company!

Very fast service and product in perfect condition.

Good products, good support.

Works really well!

This is great for multi-cat use. The app is easy to use. I purchased this because I needed something bigger than my last robot litter box. The top entrance makes for more space for the cat. I have a large, 18lb cat.
My only issue is the litter not staying in the box. He flings it out & makes a mess on the floor. The additional step you can purchase with it makes for an easier clean up, saves wasted litter that you can pour right back into the box. The litter box is also very quiet during the cleaning process. It has been 1 week & the waste bin still is not full. There is also no smell. I feel like I am saving a lot of litter compared to the previous robot litter box I was using.

We use the litter box for our multi cat household. I do really like the box and we now have multiple of them in use so I am a repeat customer. The only issue is that if the cats scratch the bottom material you have to get a replacement that is almost always out of stock (buy it just in case if you see it available). We had the first one rip at the bottom but managed to sort of fix it and then after a couple of years (maybe more) it finally died. This box was used A LOT daily by the cats so it is no surprise it eventually died. We replaced it and got a second one so they hopefully lasts longer. The key to not having the bottom tear is to keep the litter at a good level so the cats can’t scratch it so it’s not a problem unless you let it get low often. Lesson learned for us. We have a cat that always climbs in mid-cycle so it is safe because it stops the cleaning cycle so it doesn’t risk hurting them or at least that has been our experience.

Its a great, I think everyone should try it.

Terrible Company
Bought a litter tray early June after a week it started with problems. Hasnt worked at all for the last month.
They are constantly asking for videos of the machine. Then videos of its surrounding area. Still no further forward. ( no idea why!)
Meanwhile a terminally ill 86 year old is having to hand scoop from an expensive automatic litter tray 😡

I’m extremely disappointed with my experience. My Neakasa robot has been unusable for over a month because the seal strip I ordered never arrived. Despite multiple attempts to resolve the issue, customer support has been unhelpful, and communication with the supervisor went nowhere. I requested a small compensation for the time lost due to their mistake, but they refused to offer anything at all. It's unacceptable — I paid for this item, and after a full month, they still haven’t mailed it.

I used to recommend this product to others, but now I completely regret the purchase — especially considering the poor quality and the lack of accountability. I’ll be warning friends and others not to buy from Neakasa

Excelente product

Product was as advertised. Very easy to use.

I have 5 cats and the Neakasa is able to handle the high volume of waste they produce. It makes my life so much easier because i only have to change the waste bag once a week.

So far, so good. I'm enjoying the litter tray and it's working really well. It look at little while for my cat to get used to it, but now he's perfectly happy using the machine.
The only issue that I have is that the machine thinks that he's using the litter tray when he just puts his front paws on the machine to check out what's happening inside. The machine then activates its cleaning mode after he does that, which isn't necessary.

My Original NoMo from Neakasa / Neabot is doing a great job for me after years of work. I was running low on my standard replacement parts. I was happy these are still available on fairly short order, on a planned basis. And these parts are priced reasonably, and they keep my Neabot working well. Thanks Neakasa, keep them coming!

My experience with Neakasa for customer service is really positive.
I have two recent customer support experiences with Neakasa. They always respond within 1 working day and they're really working towards a solution.

One issue was about a bug in the app. This was reported and forwarded to the app devs. It was solved in the next update of the app.

The other issue was with my Neakasa M1. Unfortunately this was a hardware issue where the machine could not deal correctly with empty litter bin. Customer support recognized the issue, and shipped a new base the day after they received my address details. I hope Neakasa continues to have this level of support :)

Poor customer service. Did not allow for any return after 30-day period even though item was unused/still in the box. Took out a loan with affirmed to pay for it and ended selling it for a $100. Worst customer service on the planet.

I purchased two products from Neakasa (Formerly Neabot.) Take a minute to read this lengthy review before you consider purchasing from them. The first item I bought was a Q11 ROBOT VACUUM. It was my first dive into the vacuum robots. I LOVED it - until it died one year in. It went downhill from there. It took MULTIPLE emails (remember this) but I was RESILIENT as it was a lot of money to have lost after only 1 year. They finally agreed to replace it after I was to package and return it (accepting liability for any damage along the way) - I felt a ploy - but thankfully I had actually kept ALL the packaging so had that on my side! THEN... the company “updated” their app. The reviews were SO bad about it rendering the robots unusable, that I updated on a different device to test it. Thank goodness, because it wouldn’t work for me either. I kept the old app on a device so I can use it in manual mode only and no schedules or map edits. And for some reason barely a year into that one the suction volume has seemed to decline (it's pristine, cleaned after every use - yet barely useable no matter. So despite winning the initial round with them, this has become a bad investment.

During that year it was working, the NEAKASA MOP went on sale, and at that point still happy with the Q11, I purchased it solely because they were having a great discount - thankfully didn’t spend full price! Exactly 1 year after purchase (this past Dec.) the battery has stopped communicating with the vacuum itself. It can fully charge, but the vacuum does not turn on to clean. It will clean itself in cleaning mode, so it is supplying power, but the on/off to clean is not working. Again, MULTIPLE emails over a months’ time. Today after informing them I was giving up and not pursuing this further, they "apologized and offered a discounted "refurbished" item. I firmly believe they are playing “the game” to see how many emails they can request additional information before they "sell" you MORE. NO THANKS! They're just doing this so now they can claim they TRIED to resolve it with the customer but customer chose not to accept their help to resolve issue" BS! I had supplied my name, telephone number, exact date of purchase, (I do have the credit card charge from the company) and the serial number along with photos of both the product and battery with VIDEOS of it not working and what it did do. Yet today, after my latest email, they commented it appeared to be over 2 years and therefore not searchable. It's been 13 months. (a year ago this past DECEMBER.) They just saw 2023 and now it's 2025 so they think they're off the hook, but didn't do the math! I have provided far less to other companies that can find orders in under one minute time with just the mailing address. Even if it WAS over a year by ONE day (and out of warranty) that wasn't what the issue was for them. Despite being a repeat customer, the ORDER number is all they will work with.

Therefore, I am changing the game (one they cannot play) to how many review sites I can share my experience with. Starting here. I will give 2 stars 1 for each product when they DID work as I was actually happy with both of them and there may be some VERY lucky people out there whose products hold up (doubtful but anything is possible.) But for me, the expense for each didn't warrant using a product for just ONE YEAR or the HOOPS I had to jump through BOTH times for support. It's sad. Don't spend your hard earned money or TIME on this company.

Operationally does as advertised, however the side wall is low and our cats tend to dig out a lot of litter