We were very excited to get this automatic litter box! It has been nothing but a disappointment, from the second we got it! We have a large cat and therefore that is why I purchased this one, it... Voir plus
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I purchased the Neakasa self-cleaning litter box for my Maine Coon cat. Since he's so tall, he needed the open top box. This has been a game changer for us, and I highly recommend it. It's well worth... Voir plus
After ordering, I got the tracking information quickly and the M1 was delivered early. The setup instructions were clear and easy to follow. And the litter box!! I didn't know why I waited so long to... Voir plus
Bought the Neakasa M1 at launch. Worked for a while, then, 1.5 years later, a sensor started to fail, making it unusable. The box is under warranty but the customer support does not answer. I have... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Neakasa, formerly known as "Neabot", was established in 2017 as a leading innovator of smart cleaning technology under Genhigh. Our mission is to simplify and elevate people's lives by providing top-of-the-line smart cleaning solutions. Our current product lines include Pet Cleaning, Floor Cleaning and Personal Care and Cleaning.
Coordonnées de contact
1050 Lakes Drive, #225, 91790, West Covina, Etats-Unis
- +1 (855) 933-0901
- support@neakasa.com
- neakasa.com
3,0
Moyen
68 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Returned my M1
Returned my M1 as it doesn't have movement sensors detecting if cat enters or leaves, just weight sensors. The infrared sensor are on the underside detecting if drawers shut and litter tray full, not movement. It regularly didn't detect my 4.6kg cat which is poor.
24 janvier 2025
Avis spontané
Réponse de neakasa.com
Dear Lee,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
What a great machine
What a great machine. I should of bought one years ago. Works great easy operation. Cats love it. No more scooping. No more smell. Didn't realize how much time I am saving not have to clean the boxes twice a day.
4 janvier 2025
Avis spontané
We love our new Neakasa litter box
We love our new Neakasa litter box. Our cats took to it on day 1 and it has been terrific.
4 décembre 2024
First Neakasa M1 great alternative option
I bought Neakasa M 1 in summer 2024 and set it up beside the Litter Robot 3. I was pleasantly surprised that one cat took to it immediately and uses it regularly. I have not had any issues with it after about 6 months. In fact I bought a second one about a month ago but haven’t started it yet because of the mad holiday rush. I am hopeful it too will be accepted and function worry free like the first. I needed a second backup auto litter box bc the LR3 tends to stop working if I go away for even a weekend. I can’t explain it but it has happened two times in two trips in September and October. Even though I have a cat sitter who comes to take care of cats twice a day when I travel she can’t get it unstuck, so 3 cats have to have a manual box backup, Thank you for providing a viable alternative auto litter box!
30 décembre 2024
Avis spontané
Worse purchase ever
Purchased the M1 automatic cat litter box in October 2024. It operated correctly for 2 weeks before it began to have issues.
It began to empty the litter into the waste bin soon after being filled. It then would alert that the waste bin was full. I tried every recommendation, changed the type of litter using cheap, mid-range and the most expensive. I thoroughly cleaned the unit and nothing corrected the issue.
It then would not connect to wifi, it had issues connecting from day 1 however I did not consider that a serious flaw.
I contacted Customer Service after attempting to address the issues. Customer Service advised that I try what I had already had done several times and then requested I send the names of the litter I had used and a video of the malfunctioning unit. I responded that neither was possible as I do not sit and watch the unit and no longer had the containers from the litter.
When the unit failed to make the connection to wifi,, there is a button that needs to light I was able to send a video of that and they finally determined that the unit was malfunctioning.
The entire process took over two months of emails to their Customer Service department with many assurances that they would resolve the issue. They finally sent a replacement unit. However, I would have preferred a refund as I have lost all respect for this company and would never purchase another product from them. I had told them in an email that I paid a premium price and received a product that the Dollar Store would be ashamed to sell. Their Customer Service is also rock bottom, I would not recommend anything from this company.
7 septembre 2024
Avis spontané
Réponse de neakasa.com
Dear customer,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
We support 30 days return and refund warranty https://neakasa.com/pages/return-refund-policy
and one-year replacement warranty.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
Neakasa M1
Neakasa M1, I have 18 cats. Three months ago I bought a Neakasa M1, it works 100% as described by Neakasa, so now I bought three more, I had a little problem with payment, but it was my bank that had blocked for foreign transfer. I had a few questions for Neakasa customer service, I got a clear answer within 24 hours so I only have positive experiences with Neakasa. Just a recommendation for those who are interested in Neakasa M1. Do not buy via FaceBook or other websites, there are a lot of scam sellers of copy products. Buy directly at Neakasa.com. They sell in US and EU. I have bought four times and I´am very satisfied.
30 novembre 2024
Avis spontané
This company has either been hacked or…
This company has either been hacked or is just so terribly bad at customer service that it's painful. Their website does not work with Black Friday prices. When you message support, they send you an Amazon link with a much higher price. They seem to have a technical issue but do not provide a proper solution like personalised payment link etc.
The support team seem to disregard the issues and scarily enough asked for a screenshot of my credit card payment to "resolve the issue".
As mentioned, either a scam or terrible terrible customer service. A shame because if the product is good, its a big loss. but they need to DO BETTER.
I don't usually go on a rampage as we are all humans, but this is just so shady and bad that I want others to save hassle and time. Wait for another company to have a good deal, because this seems like trouble....
26 novembre 2024
Avis spontané
Réponse de neakasa.com
Dear Nina,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
Both Amazon and neakasa.com support Black Friday promotions.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
The order is not received and would…
The order is not received and would prefer to cancel and get the money back.
3 septembre 2024
Réponse de neakasa.com
Dear customer,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
It's taken some time to get things…
It's taken some time to get things right. I followed instructions for filling and put too much litter it. The machine dumped almost an entire box of litter. The cats just started using it, but are quite wary of it. Hoping things get better.
5 août 2024
This is an amazing cat litter box
This is an amazing cat litter box. It works flawlessly and has zero oder. I have two cats and it goes about 7 days between emptying waste compartment. Very quiet and the cats love it. I highly recommend it.
5 juillet 2024
My Neabot stopped working
My Neabot stopped working the other day, it will not power on. I tried resetting, even disconnected the battery for 5-minutes and no luck.
Customer support is worthless!!! They want a picture or video of the product not turning on!? How stupid is this. I also provided the serial number, but they want a picture of it!? Stupidity at it best. They also want the registration email, I DO NOT HAVE IT! I clean up my emails and it got deleted.
They lost me as a customer and I hope you stay away from this ridiculous company.
20 mai 2024
Avis spontané
Réponse de neakasa.com
Dear John,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
TERRRRRRIBLE customer service
TERRRRRRIBLE customer service. I purchased a product over a week ago and haven't heard a peep about it shipping or when it will ship. Nothing. Calling them is futile. No one is there. Bot on the website is like talking to a toddler. Fancy company, no one home.
2 mai 2024
Avis spontané
Réponse de neakasa.com
Dear customer,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
Disgusting
Scam Scam just after your money. No car hoover don't touch them
31 mars 2024
Avis spontané
Réponse de neakasa.com
Dear Philip,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
Scam
Scam, I ended up paying for a subscription and not the item I wanted. Avoid Avoid !!
4 mars 2024
Avis spontané
Réponse de neakasa.com
Dear Lin,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
Scam website
You can't click on terms and conditions on their website at the bottom of the page nor can you click on returns and refunds.
The only thing that works is the order button
All reviews clearing fake
3 mars 2024
Avis spontané
Réponse de neakasa.com
Dear customer,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
I ordered a mini vac I saw on Facebook
I ordered a mini vac I saw on Facebook, only to discover I had signed up with Promakeus, who are a computer company, for a subscription. Initial cost £9.99, thereafter monthly subscription of £24.99. I asked of my £9.99 to be refunded, but no joy. Managed to cancel subscription. Beware!!!
23 février 2024
Avis spontané
Réponse de neakasa.com
Dear Anita,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
This is our store https://neakasa.com/.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
You buy a subscription not an actual…
You buy a subscription not an actual item
11 février 2024
Avis spontané
Réponse de neakasa.com
Dear Darren,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
False advertising
There was a add on Facebook and I clicked on the link I purchased the item advertised but upon investigation it would seem it was false advertising. I purchased a subscription to a news letter and not the item advertised
9 février 2024
Avis spontané
Réponse de neakasa.com
Dear Delia,
We sincerely apologize for the inconvenience and hassle caused by the many emails required to resolve your issue. Your experience is very important to us, and we are constantly working to improve our products and services to make future interactions smoother and more efficient.
This is our store link https://neakasa.com/
If you have any further questions or need assistance, please feel free to contact us at support@neakasa.com with your order information and details of any problems. We are always more than happy to help you.
Thank you again for your patience and understanding.
Best regards
Neakasa Center
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