NewDay Avis 

11 682
•
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve had my Marbles credit card for a while now and I’ve had no issues with the service. Whenever I’ve needed help, particularly when I’ve been locked out of the app, I’ve found the customer service... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Simple application process. The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so can... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Marbles are Flexible , They provide regular updates regarding charges, costs, and statements. The interest rates are updated to be current with bank charges. Marbles also provide Aqua & Capitol one. a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness. To me she went well beyond the usual customer servi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société financière non banquière

Écrit par l'entreprise

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

12 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(11 682)

1 068 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They do not follow fca regulation and…

They do not follow fca regulation and will blackmail you into paying whilst they are investigating complaints.

If you think you may ever need even the slightest bit of help please choose another creditor.

Borrow with new day at your own peril. 8 months into a complaint that they keep "losing" with maybe 1 call back in that entire time because I found head offices number and called them. Still not resolved though andthat was a month ago.

They are unable to send emails or texts and constantly promise call backs that dont happen and they always pretend they dont know the name of the person you dont need to speak to when you call them.

Just to add, they are also in breach of FCA regulations and their only answer to that is to shrug and ask if there's anything else they can help with.

AVOID LIKE THE PLAGUE

25 septembre 2026
Avis spontané
Noté 3 sur 5 étoiles

High interest

High interest limited interest free periods

24 septembre 2026
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Réponse de NewDay

Hi Mark,

Thank you for taking the time to leave us a review and for your feedback.

The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.

We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away.

If you have any questions or concerns, please don't hesitate to get in touch with our Customer Service team.

Take care,
Andy

Noté 1 sur 5 étoiles

Appalling Complaints Service

I was very happy with NewDay until recent interactions. There complaints team is appalling. I am considering moving my business elsewhere.

22 septembre 2026
Avis spontané
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Réponse de NewDay

Hi Dan,

Thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you.

This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review.

Kind regards,

Vicky

Noté 1 sur 5 étoiles

I purchased two items using Argos Pay…

I purchased two items using Argos Pay on a BNPL scheme, before the 6 months was up I cleared the balance. I was then offered a credit limit increase which I accepted. My account balance is now at zero so I decided to purchase a TV for £800 and wanted to opt for the BNPL option again. It was being offered on the Argos website but when choosing Argos Pay that option vanished. I have tried several times, removing all discount codes and Nectar points but still not being given the option. Please don't suggest I call your dedicated team because I already have, several times and am being told by various different Asian ladies that basically there is nothing they can do. Will look elsewhere now.

22 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My experience was amazing

My experience was amazing

17 septembre 2026
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Réponse de NewDay

Thank you for your nice review, Doris. We're very happy that you've had an amazing experience with us 😊

Kind regards, Julia

Noté 4 sur 5 étoiles

I have found MATBLE to be one of the…

I have found MATBLE to be one of the best credit cards I have ever used.
When I have hit a problem the staff on the phone have been very helpful.
The only down side I found was having to get a new pass code each time I wanted to login to my account ..

17 septembre 2026
Noté 5 sur 5 étoiles

Very pleased with my experience.

Very pleased with my experience of using my Marbles Credit Card on this occasion. It was fast and so easy and straightforward to transfer money.

17 septembre 2026
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Réponse de NewDay

Hi Andrew,

We're delighted to hear you've had a positive experience with Marbles. Thank you for taking the time to leave a 5-star review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great card easy to use

Great card easy to use

17 septembre 2026
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Réponse de NewDay

Hi Rehan,

Thank you for choosing us as your card provider - and for leaving us a positive review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Helpful efficient friendly helps build…

Helpful efficient friendly helps build credit rating quickly

17 septembre 2026
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Réponse de NewDay

Hi Steve,

Thank you so much for the positive review! We're glad to learn that we've been able to help you build your credit rating. Keep up the good work 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

help me out when need help in this time…

help me out when need help in this time cash very little around

17 septembre 2026
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Réponse de NewDay

Hi Mr Rooke,

Thank you for choosing us as your card provider and for leaving us a positive review. We're pleased to have you as our customer 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

helpful if I need help always in contact

helpful if I need help always in contact

17 septembre 2026
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Réponse de NewDay

Hi Karin,

Thank you for taking the time to leave us a positive review! We're delighted to hear you've had a good experience with us and hope you continue to enjoy our services 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Fraudulent use of my card

I have had my card for a couple of years now I like the card but I am not to impressed with how customer fraud dept handled my complaint about my card being fraudulently used it was like I had to prove I hadn’t use it to purchase that transaction they never even offered to cancel the card and send me a replacement so that the card could not be used I don’t know how they can do transactions on my card when I have freeze it and I had to make a dispute about the transaction.

18 septembre 2026
Avis spontané
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Réponse de NewDay

Hi Michael,

I'm very sorry to hear you've not had the experience that you expected with us and appreciate the time that you've taken to write the above.

Please be assured that this feedback will be passed on to the relevant team, but due to the public nature of this platform we're unable to discuss account specific information from here.

We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon.

Thanks,
Andy

Noté 5 sur 5 étoiles

as fantastic

Great card when I needed it as i had to get some stuff in for my husband as he has terminal cancer

17 septembre 2026
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Réponse de NewDay

Hi Mrs Neary,

Thank you for taking the time to leave us a review. It’s lovely to hear that you’re happy with your account.

Best,

Stephanie.

Noté 5 sur 5 étoiles

I’m very happy with this credit card

I’m very happy with this credit card. The credit limit is simply unbeatable. I highly recommend it to everyone!

17 septembre 2026
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Réponse de NewDay

Good morning,

Thank you for taking the time to leave us a positive review! It’s lovely to hear that you’re happy with your card 😊

Thanks,
Andy

Noté 4 sur 5 étoiles

Card

Never any problems with using the card

17 septembre 2026
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Réponse de NewDay

Hi Mark,

Thank you very much for the positive review. We're happy to hear that you're enjoying your card 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Very easy to set up.

17 septembre 2026
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Réponse de NewDay

Hi Alistair,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process and setting up your account nice and easy - this is just what we aim for 😊

Thanks,
Andy

Noté 5 sur 5 étoiles
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Réponse de NewDay

Hi Colin,

We want to ensure that everything is as smooth as possible for our customers so we're pleased to see you're finding it nice and easy to manage your account. Thank you for taking the time to leave us a positive review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great Experience

Overall Experience
My experience with the Aqua Credit Card has been largely positive. I chose it because I wanted a straightforward way to build my credit history, and it has worked well for that purpose. The card is easy to manage, the app gives me a clear view of my balance and payments, and there is no annual fee.
Application and Set-Up
The eligibility check was quick and did not affect my credit score, which gave me confidence before submitting a full application. The process was simple, and the decision arrived promptly. Aqua offers personalised starting limits, currently advertised from £250 to £1,500, so customers should expect a relatively modest limit at first. I found this sensible because it encouraged me to keep my spending controlled.
Using the Card and App
Day-to-day use has been convenient. The mobile app makes it easy to check transactions, monitor the available balance, view statements and keep track of payment dates. The free credit-score tools and Aqua Coach are useful reminders of the card’s main purpose. Apple Pay and Google Pay support also make everyday purchases simple. In my experience, the account controls are clear enough for someone who may be using a credit card for the first time.
Credit-Building Benefits
The main benefit is the opportunity to demonstrate responsible borrowing. I use the card for small, planned purchases, keep the balance well below the limit and repay it on time. This creates a consistent payment record, although an improvement in anyone’s credit score is never guaranteed and depends on their wider credit file. Aqua may consider a higher limit when an account is managed well, but I would treat any increase as flexibility rather than an invitation to spend more.

17 septembre 2026
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Réponse de NewDay

Hi Sarah,

Thank you so much for the lovely review and 5-star rating! We're delighted to hear that you've had a positive experience with us and that you're satisfied with your account 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Easy to use app

Easy to use app, extremely perfect customer service

17 septembre 2026
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Réponse de NewDay

Hi Ali,

Thank you for taking the time to leave us a positive review! We're happy to hear you're enjoying our app and appreciate your comments about our customer service too 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great service

Great service. Got Me out of trouble a few times.

17 septembre 2026
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Réponse de NewDay

Hi Robie,

Thank you for choosing NewDay as your card provider and for leaving a positive review. We're happy to hear that you've had a great experience with us 😊

Thanks,
Andy

L’expérience Trustpilot

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En savoir plus sur le parcours des avis sur Trustpilot.

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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus