I’ve had my Marbles credit card for a while now and I’ve had no issues with the service. Whenever I’ve needed help, particularly when I’ve been locked out of the app, I’ve found the customer service... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I’ve had my Marbles credit card for a while now and I’ve had no issues with the service. Whenever I’ve needed help, particularly when I’ve been locked out of the app, I’ve found the customer service... Voir plus
L'entreprise a répondu
Aqua are totally transparent in all there dealings. Honest, upfront and helpful. The teaching tools are so useful to help keep you focussed.
L'entreprise a répondu
Aqua is a great card to have and new day run it perfectly, credit limits when you show how to use your account correctly,best credit card going .
L'entreprise a répondu
3rd review. I closed my account(as stated in my other review) on the 1st September, It is still showing as open and I actually received a statement yesterday. In my 2nd review I was asked to send va... Voir plus
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
7 Handyside, N1C 4DA, London, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Overall Experience
My experience with the Aqua Credit Card has been largely positive. I chose it because I wanted a straightforward way to build my credit history, and it has worked well for that purpose. The card is easy to manage, the app gives me a clear view of my balance and payments, and there is no annual fee.
Application and Set-Up
The eligibility check was quick and did not affect my credit score, which gave me confidence before submitting a full application. The process was simple, and the decision arrived promptly. Aqua offers personalised starting limits, currently advertised from £250 to £1,500, so customers should expect a relatively modest limit at first. I found this sensible because it encouraged me to keep my spending controlled.
Using the Card and App
Day-to-day use has been convenient. The mobile app makes it easy to check transactions, monitor the available balance, view statements and keep track of payment dates. The free credit-score tools and Aqua Coach are useful reminders of the card’s main purpose. Apple Pay and Google Pay support also make everyday purchases simple. In my experience, the account controls are clear enough for someone who may be using a credit card for the first time.
Credit-Building Benefits
The main benefit is the opportunity to demonstrate responsible borrowing. I use the card for small, planned purchases, keep the balance well below the limit and repay it on time. This creates a consistent payment record, although an improvement in anyone’s credit score is never guaranteed and depends on their wider credit file. Aqua may consider a higher limit when an account is managed well, but I would treat any increase as flexibility rather than an invitation to spend more.

Réponse de NewDay

Réponse de NewDay
Great Customer Service and the App is easy to use.

Réponse de NewDay
Well I have few cards but marbles is my favourite I got it at a nice limit in looked after it in they put it up more but same as usual card company’s but I find the app easy to use in easy to transfer anything anywhere a want in great thing is once u pay enough they tell u your paid you bill they won’t take direct debit in that’s were a lot a company’s fail letting people know rather than it never changing last minute like a week ago they told me we won’t be taking direct debit I was like cool now a know but last minute Changeing for people means some will be caught off guard so emails tell it’s paid is great marbles is a great company great work thanks guys

Réponse de NewDay

Réponse de NewDay
My card was being scammed but Anis saw it and blocked the scammers and I’m so grateful he did so thankfully no payment were taken and customer service was excellent the service I had was nothing but polite and helpful

Réponse de NewDay
My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer service. Highly appreciate.

Réponse de NewDay
Very great experience of applying for the marbles card , very pleased to have the marbles credit card,I definitely would recommend,had an awesome experience of speaking to a very professional advisor.

Réponse de NewDay
Aqua is as aways available to me when I need a little extra help, it's great rates and trusting I feel very confident that I have the availability of my aqua card

Réponse de NewDay
My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness.
To me she went well beyond the usual customer service. I could never praise her enough.

Réponse de NewDay
Woman didn’t listen, did her own thing, cancelled my plan and said I can’t set it a higher payment

Réponse de NewDay
Easy application and very comfortable communication. They don't pressure or charge rip off Britain rates.
Real easy payments affordable, especially for a retired person. Everything is considered in a respectful and decent way 😁👍.

Réponse de NewDay
My Marbles card has been a lifesaver. I'm going through a tough time financially just now and having that card means I've had that safety net. Thankfully things are almost sorted now but I'm grateful for my Marbles card.

Réponse de NewDay
Application process very fast,easy, and straightforward. I started using it the same day through Google Pay before getting the actual card.
I would definitely recommend it to anyone looking for one, a million times!

Réponse de NewDay
Simple application process.
The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so cannot comment on that

Réponse de NewDay
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.