NewDay Avis 

11 706
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve had my Marbles credit card for a while now and I’ve had no issues with the service. Whenever I’ve needed help, particularly when I’ve been locked out of the app, I’ve found the customer service... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Aqua are totally transparent in all there dealings. Honest, upfront and helpful. The teaching tools are so useful to help keep you focussed.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Aqua is a great card to have and new day run it perfectly, credit limits when you show how to use your account correctly,best credit card going .

L'entreprise a répondu

Noté 1 sur 5 étoiles

3rd review. I closed my account(as stated in my other review) on the 1st September, It is still showing as open and I actually received a statement yesterday. In my 2nd review I was asked to send va... Voir plus

À propos de l'entreprise

  1. Société financière non banquière

Écrit par l'entreprise

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

12 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(11 706)

1 091 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Experience

Overall Experience
My experience with the Aqua Credit Card has been largely positive. I chose it because I wanted a straightforward way to build my credit history, and it has worked well for that purpose. The card is easy to manage, the app gives me a clear view of my balance and payments, and there is no annual fee.
Application and Set-Up
The eligibility check was quick and did not affect my credit score, which gave me confidence before submitting a full application. The process was simple, and the decision arrived promptly. Aqua offers personalised starting limits, currently advertised from £250 to £1,500, so customers should expect a relatively modest limit at first. I found this sensible because it encouraged me to keep my spending controlled.
Using the Card and App
Day-to-day use has been convenient. The mobile app makes it easy to check transactions, monitor the available balance, view statements and keep track of payment dates. The free credit-score tools and Aqua Coach are useful reminders of the card’s main purpose. Apple Pay and Google Pay support also make everyday purchases simple. In my experience, the account controls are clear enough for someone who may be using a credit card for the first time.
Credit-Building Benefits
The main benefit is the opportunity to demonstrate responsible borrowing. I use the card for small, planned purchases, keep the balance well below the limit and repay it on time. This creates a consistent payment record, although an improvement in anyone’s credit score is never guaranteed and depends on their wider credit file. Aqua may consider a higher limit when an account is managed well, but I would treat any increase as flexibility rather than an invitation to spend more.

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Sarah,

Thank you so much for the lovely review and 5-star rating! We're delighted to hear that you've had a positive experience with us and that you're satisfied with your account 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Easy to use app

Easy to use app, extremely perfect customer service

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Ali,

Thank you for taking the time to leave us a positive review! We're happy to hear you're enjoying our app and appreciate your comments about our customer service too 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great service

Great service. Got Me out of trouble a few times.

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Robie,

Thank you for choosing NewDay as your card provider and for leaving a positive review. We're happy to hear that you've had a great experience with us 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Never had a problem

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Janet,

We're delighted to hear that you've had a good experience with us. Thank you for taking the time to leave us a positive review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Very nice card

Marbles very good

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Bittu,

We're delighted to hear that you're satisfied with your Marbes card. Thank you for taking the time to leave a positive review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great Customer Service and the App is…

Great Customer Service and the App is easy to use.

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Good evening,

Thank you for taking the time to leave us a positive review! We're delighted to hear you've had a great experience with us and hope you continue to enjoy our services 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Well I have few cards but marbles is my…

Well I have few cards but marbles is my favourite I got it at a nice limit in looked after it in they put it up more but same as usual card company’s but I find the app easy to use in easy to transfer anything anywhere a want in great thing is once u pay enough they tell u your paid you bill they won’t take direct debit in that’s were a lot a company’s fail letting people know rather than it never changing last minute like a week ago they told me we won’t be taking direct debit I was like cool now a know but last minute Changeing for people means some will be caught off guard so emails tell it’s paid is great marbles is a great company great work thanks guys

17 septembre 2026
Logo de NewDay

Réponse de NewDay

Good evening,

We're happy to hear that you've had a positive experience with Marbles. Thank you so much for the lovely review! 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Great card set none and effective

Great card set none and effective

18 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hi Alex, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

Noté 5 sur 5 étoiles

Scammers caught

My card was being scammed but Anis saw it and blocked the scammers and I’m so grateful he did so thankfully no payment were taken and customer service was excellent the service I had was nothing but polite and helpful

13 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hi Christine, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.

Noté 5 sur 5 étoiles

Block Card Issue

My card was blocked because of some technical issues and when I called customer service then this issue was resolved by Faadiyah so easily and nicely that no doubt she provided very good customer service. Highly appreciate.

11 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hello Khawaja,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a lovely review 😊

Best,

Rob

Noté 5 sur 5 étoiles

Very great experience of applying for…

Very great experience of applying for the marbles card , very pleased to have the marbles credit card,I definitely would recommend,had an awesome experience of speaking to a very professional advisor.

14 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hi Manoj,

Thank you for taking the time to leave us a positive review. We're excited to have you on board 😊

Thanks,
Andy

Noté 5 sur 5 étoiles

Aqua is as aways available to me when I…

Aqua is as aways available to me when I need a little extra help, it's great rates and trusting I feel very confident that I have the availability of my aqua card

10 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Lorna,

Thank you for choosing us as your card provider - and for leaving us a positive review! We're pleased to have you as our customer 😊

Kind Regards,

Rob

Noté 5 sur 5 étoiles

My card was used fraudulently

My card was used fraudulently, and the person who contacted me was very warm, friendly and knowledgeable. She was patient with me due to deafness.
To me she went well beyond the usual customer service. I could never praise her enough.

14 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hello Bernard,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a lovely review 😊

Kind Regards,

Rob

Noté 1 sur 5 étoiles

Woman didn’t listen

Woman didn’t listen, did her own thing, cancelled my plan and said I can’t set it a higher payment

11 septembre 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Good morning,

This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review.

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience.

Kind Regards,

Rob

Noté 5 sur 5 étoiles

They keep u InTouch easily 👍

Easy application and very comfortable communication. They don't pressure or charge rip off Britain rates.
Real easy payments affordable, especially for a retired person. Everything is considered in a respectful and decent way 😁👍.

10 septembre 2026
Logo de NewDay

Réponse de NewDay

Thanks for leaving a review! It's great to hear that you've had a wonderful experience with us. We are delighted to hear that you've had a good experience 😊

We hope you continue to enjoy our services.

Kind Regards,
Michelle

Noté 5 sur 5 étoiles

My Marbles card has been a lifesaver

My Marbles card has been a lifesaver. I'm going through a tough time financially just now and having that card means I've had that safety net. Thankfully things are almost sorted now but I'm grateful for my Marbles card.

10 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Shona,

Thanks for sharing your experience Shona. We're delighted to hear that you're satisfied with your Marbles account, this is just what we aim for 😊

Kind Regards,
Michelle

Noté 5 sur 5 étoiles

Application process very fast,easy

Application process very fast,easy, and straightforward. I started using it the same day through Google Pay before getting the actual card.
I would definitely recommend it to anyone looking for one, a million times!

29 août 2026
Avis spontané
Logo de NewDay

Réponse de NewDay

Hi Hewitt,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Kind Regards,
Michelle

Noté 5 sur 5 étoiles

Amazing

Simple application process.
The App is easy to navigate and had no problems at all. Would recommend. Payments are easy to pay, by direct debit or via app. Not had to use customer services yet so cannot comment on that

10 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Julia,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy and that you are enjoying our app and the features!

Kind Regards,
Michelle

Noté 4 sur 5 étoiles

clear comms

clear comms , but web page is a bit slow uploading

10 septembre 2026
Logo de NewDay

Réponse de NewDay

Hi Ed, thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this. Thanks, Michelle.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus