I’ve had my Marbles credit card for a while now and I’ve had no issues with the service. Whenever I’ve needed help, particularly when I’ve been locked out of the app, I’ve found the customer service... Voir plus
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Lisez les avis des autres
Aqua are totally transparent in all there dealings. Honest, upfront and helpful. The teaching tools are so useful to help keep you focussed.
L'entreprise a répondu
Aqua is a great card to have and new day run it perfectly, credit limits when you show how to use your account correctly,best credit card going .
L'entreprise a répondu
3rd review. I closed my account(as stated in my other review) on the 1st September, It is still showing as open and I actually received a statement yesterday. In my 2nd review I was asked to send va... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Coordonnées de contact
7 Handyside, N1C 4DA, London, Royaume-Uni
- 020 7160 8800
- newday.co.uk
4,2
Bien
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I Like the way I can go on to the App…
I Like the way I can go on to the App check my account see when payment Are Due and any updates easy to follow
20 août 2026
Réponse de NewDay
Hi Peter,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Kind Regards,
Michelle
Marbles it a fantastic card
Marbles it a fantastic card gave me a good credit limit to start with regular rises helping my credit score by doing this. Great payment system easy to understand and use.
20 août 2026
Réponse de NewDay
Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊
Kind Regards,
Michelle
I’m deaf so can’t use a phone
I’m deaf so can’t use a phone, my online account is blocked all I want is to have it unblocked if I can’t get it unblocked by txt i will just cut the card in half and put it in the bin.
20 août 2026
Avis spontané
Réponse de NewDay
Dear Malcolm
I’m very sorry to read that you have not had the experience you expected with us, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. I can assure you that we're a company that prides ourselves on a high level of compassionate and professional service, and I sincerely apologise that this has not been your experience. Please not that we do use BT relay and Convo. We can also send a text advising how to unlock the online account. Take care,
Claire
I’ve had my marbles for many years now…
I’ve had my marbles for many years now Great for Credit building
20 août 2026
Réponse de NewDay
Hi Miss Neal,
Thank you so much for your positive review and 5-star rating! We're glad to learn we've been able to help you build your credit score. Keep up the good work 😊
Thanks,
Andy
I will say communication is good and…
I will say communication is good and staff operational skills.
20 août 2026
Réponse de NewDay
Hi Mr Abatti,
We really appreciate your comments about our communication and our staff. Thank you for choosing us as your card provider and for leaving us a kind review 😊
Thanks,
Andy
Emails after every transaction
Emails after every transaction, so can keep an eye on account
20 août 2026
Réponse de NewDay
Hi Lynn,
It's lovely to hear that you're happy with your card and the way it keeps you updated after every transaction. Thank you for taking the time to leave us a positive review! 😊
Thanks,
Andy
Réponse de NewDay
Good morning,
Thank you for taking the time to leave us a positive review! We're glad you've found everything straight forward with us and hope you continue to enjoy our services 😊
Thanks,
Andy
New day. No way.
I will continue to shop with Argos.
But I will certainly not use New day to finance any of my purchases.
I purchased two items on bnpl
It went through as two transactions
One at 3 month bnpl
The other at 12 month bnpl.
I tried to pay an amount off yesterday and noticed there is no way of choosing which plan to pay towards. Just says the payments are automatically applied in ways to reduce interest.
BS! It’s taken the amount off the 12 months plan. Leaving me with 2 months left on the 3 month plan at full amount owed.
Not happy. I’m gonna end up paying interest.
Edit 11/09/2026.
I’ve made another payment.
Yep. It’s taken more off the 12 month plan and left my 3 month plan untouched. I am now certain to pay a lot of interest.
Thieves.
19 août 2026
Avis spontané
Réponse de NewDay
Hi Darren,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0110 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Regards,
Rob
Amazing Marbles
I had a problem, I spoke to Benjamin, he was very helpful and caring and professional, and quickly helped me sort things out
19 août 2026
Avis spontané
Réponse de NewDay
Hi London,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Best,
Rob
New Day was the worst thing to happen…
New Day was the worst thing to happen to me, ringing up for guidance, being told my username not recognised, blocking my for hours, also tripled my monthly payments from £67.00 payed on my argos card 9th April, until 26th April when these fools took over, first payment to new Day shot up to £163, tried to ask how come this amount to no avail, couldn't get onto the account saying my username was not recognised, to receive another bill for £215, ludicrous, physically went to my argos store go be told our of their hand, go on line, now New Day put a DRA on me, what a joke, never missed a single payment with my argos, always paid more off than what was due, thanks argos, you destroyed my credit
30 avril 2026
Avis spontané
Réponse de NewDay
Hi Christine,
Thank you for sharing your review. I’m sorry to hear you’ve had difficulty with this. We value all feedback and are continuously working to improve our products and services. Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed.
Best,
Stephanie.
Very nice lady who handled my query,so…
Very nice lady who handled my query,so helpful and patient,problem solved
15 août 2026
Avis spontané
Réponse de NewDay
Hi Patricia,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Réponse de NewDay
Hi Anthony,
Thank you for choosing us as your card provider - and for leaving us a positive review!
Your card can take up to 14 days to reach you once approved. If it’s been longer, you can give us a call on 0333 220 2532 and one of our advisors will be able to help.
Best,
Stephanie.
Réponse de NewDay
Hi,
Thank you for leaving a review. We're happy to hear that you've had a positive experience with us.
Best,
Stephanie.
withholding customer money !!!
this is the company has been holding my refund on my JL partnership card ( over £200) for more than 10 working days, after numerous calls ( totally 2 hours ) to the customer services team/ fraud team/ complaint dept, nothing has been done ! The company has got so many complaints to resolve and requires 8 weeks to come back to the customer, not to mention this is the company likes to use the letter to "speed things up ", refused to use the email for communication by citing " due to the security reasons "! In the meantime, the company is more than happy to send the random emails out to the customers for various purposes. By reading the previous comments, Andy is the one from the company does read the comments now and then, but failed to do anything useful part from citing how the company is pride of itself for ripping off the customer ( sorry, I am not concerning the extraordinary high interest rates the company is charging on the credit card , but on the facts it withholding customer fund by refusing to allocate the refund back to customer account !) . Truly disgusting and unacceptable , no doubt I will have no hesitation to refer the company to Financial Ombudsman Service!
6 août 2026
Avis spontané
Marbles - response not listening
When I first got my Marbles card, the APR was 30.9%. It has now been upped to a 42% APR - despite my credit reporting improving and Marbles giving me credit limit increases - to which I don’t understand, nor justify a 12% increase in my standard APR.
***in response to Marbles answer to me, where they say interest is subject to BoE interest rates. This does not represent hiking my interest rate by 12%. I have another card that I got around the same time as Marbles, and due to good management over the years (like with my Marbles card) have gradually REDUCED my interest rate by 8%.
13 août 2026
Réponse de NewDay
HI Mark,
Interest rates on our accounts are linked to the Bank of England Base Rate, so you may see changes to your rate due to changes in the base rate. If the Bank of England Base Rate changes, we will change our standard interest rates by the same amount (disregarding any changes to the Bank of England Base Rate below 0%) within seven working days and we will let you know the new rate on the next statement we send you. You can see the current base rate at bankofengland.co.uk.
If the interest rate on your account is increased for any other reason, we will provide at least 60 days notice of the change to allow you the opportunity to opt out by closing your account. You can then repay any outstanding balance at your current interest rates, which will still be linked to the Bank of England Base Rate, but you will not longer be able to use your card.
Best,
Stephanie.
Awful experience
Awful experience. Needlessly complex, bureaucratic and unhelpful. Over a 1 year IFC loan multiple emails were sent. Autorenewed an AO Membership that was not wanted. On trying to cancel advised annual statement will be generated every year anyway. Once hooks are in its very hard to escape.
16 août 2026
Avis spontané
Réponse de NewDay
Hi Jeremy,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Regards,
Rob
Handy service to facilitate my needs
13 août 2026
Réponse de NewDay
Hi Nic, thanks for sharing your experience 😊 We're delighted to hear that you're satisfied with your NewDay account. Best, Sheona
I really like my aqua card so reliable…
I really like my aqua card so reliable and no fuss thankyou
13 août 2026
Réponse de NewDay
That's wonderful to hear, Kev. Thank you so much for the nice review!
Kind regards, Julia
Absolute stinking customer service.
Total harassment from these vultures. We have spoken in the past and agreed to communicate via email due to my personal issues. 8:45 on a Saturday morning, I get woken up by them asking a million questions. I explained our agreement to use email. 2 further times they phoned before 9 am. Absolutely horrible company. Avoid them at all costs.
UPDATE 19/08/2026
You pride yourselves on a high level of professional service, yet you have been calling me again this morning. Now I have blocked your number.
15 août 2026
Avis spontané
Réponse de NewDay
Hi Robert,
Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Never had any trouble with the…
Never had any trouble with the card.Easy to use and easy to use the app
13 août 2026
Réponse de NewDay
Hi John,
Thank you for taking the time to leave us a positive review! We're happy to hear you're enjoying your card, and that you've found the app nice and easy to use as well 😊
Thanks,
Andy
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