NewDay Avis 

Good card
Payment

My Marbles is handy to have for emergencies or an unexpected purchase

So, finished paying off goods with AO in July paying £84 a month to Newday, so thought I would treat myself to a new tv at £21 a month, got an email in from Newday last week saying they would be taking £84 out my account. I called them and explained what had happened and that I would be overdrawn at the bank if they took that out my bank and the lady was extremely unhelpful telling me I had to cancel the direct debit. I asked if she could please do that as I had never had to cancel a direct debit with them after paying off goods, once the goods were paid for the direct debt stopped, I was told no, I had to go online to do this. I came straight off the phone and on and cancelled the direct debit for £84 and paid £23 for this payment. Today I got a notice from the bank, Newday has taken £61 out of my account making me overdrawn. I called up Newday today furious and explained again to be told the girl last week could have stopped that direct debit. I am furious, I asked to pay the amount from now on that I agreed to with AO for the goods, hope it's finally done as I ended up putting the phone down on her after she agreed to change the payments. Why are they allowed to change payments agreed to with the seller when you buy their goods?

Terrible company high interest charges since they have taken over the Argos card basically why rip you off

Marbles are Flexible , They provide regular updates regarding charges, costs, and statements. The interest rates are updated to be current with bank charges. Marbles also provide Aqua & Capitol one. access, Credit availability are increased according to Prompt , regular, updates through secure management. Have used Marbles & Aqua fo over 10 years.

Useful for emergency needs, but would benefit from reduction in the frequency if emails pushing loans. As a responsible lender I don't feel it is appropriate for NewDay/Marbles to be pushing loans on a monthly basis - sometimes more frequently by multiple pathways, especially with interest rates at 3, 4 sometimes even 5 or 6 times higher than similar products.

Absolutely disgusted at the fraudulent activity on my NewDay account. 😡
THREE TIMES!! 🤬
How on earth is it so easy for fraudulent activity to happen on the same account repeatedly?
After the first incident, you would expect stronger security measures to be put in place to protect customers. Yet here I am dealing with it for the third time.
It’s incredibly stressful, frustrating and worrying. I trusted NewDay to keep my account secure, and frankly, I’m now seriously questioning how secure it actually is.
Three times is three times too many. Something needs to change because customers shouldn’t have to keep dealing with this.

Great service and the app is easy to use..

From start to finish I was given the Marbels Mastercard it’s been a smooth experience easy to use app and everything is clear great customer support payments easy to make

Easy to deal with

I needed to improve my credit rating. That is exactly what I have experienced using the Aqua credit card. You get educated in building your credit rating. My credit rating has now improved drastically

I find it a very useful card although it doesn't work with contactless abroad but I get round this by using the Google pay.

They increased my credit limit but bit high interest but good card to be honest

A dodgy company going out to maximise their income at all cost. Don't even be tempted to apply for their new argos card. Very dodgy and dishonest.

Terrible experience!

For context, I have been trying to get a resolution since June 2026. Instead, I have been bombarded with phone calls by AQUA and Marbles, six times a day, despite repeatedly making it clear that this is unacceptable. I explicitly requested that all communication be by email due to my disability, yet AQUA and Marbles (NewDay) have repeatedly ignored this request.

I also have serious concerns that their conduct may breach their obligations under FCA CONC 7.9.4, which requires firms to pay due regard to reasonable requests from customers about when, where and how they are contacted.

Given that I have clearly explained my disability and specifically requested email communication, I also have concerns about whether they have properly considered their obligations regarding reasonable adjustments under the Equality Act 2010. Continuing to call me repeatedly, despite that request, is completely unacceptable.

The way I have been treated has been completely unacceptable. I have felt harassed and ignored, and I have now reached the point where I am considering contacting the police because of the continued calls. AQUA and Marbles (NewDay) are, without question,among the worst companies I have ever had to deal with.

Absolutely appalling experience.

Until today, Argos was a store that my family and I used regularly and respected. That ends today.

I will be closing my accounts, and I will also be speaking to my relatives and encouraging them to take their business elsewhere. Argos and NewDay can keep their new system — and their products — to themselves.

I do not trust the glowing positive reviews conveniently displayed at the top, and I genuinely struggle to understand how any reasonable customer could consider these new terms acceptable. Removing customers’ ability to decide which balance their own money is paid towards feels less like a service and more like coercion organised by NewDay.

For us, this is the end of the road with Argos.

Fortunately, there are plenty of other retailers out there. Perhaps it is time we all remembered that.

I wish Argos every success in discovering just how quickly loyal customers can become former customers.

What a joke of a company, as why try to fix something that ain't broken. As they have made it worse. As no freedom for the customers to have a choice of what they would like to pay off 1st. A massive let down by the imbeciles that sit n take your monies.

After many years of being a John Lewis card holder I needed to increase my credit limit. My request was rejected as there were no offers available. The human element to managing customers has gone. Having never missed a payment ever I would say I'm a safe and loyal customer. Now looking to move to another provider.

In 19 years of having an Argos Card, I never had a single issue or needed to contact customer support once. Since NewDay took over, it has been problem after problem with Argos Pay, and I have already had to contact them three times. I personally cannot recommend NewDay or the Argos app.

they are a great company to be with nothing is too much trouble