NewDay Avis 

Very clear on terms, the statements are detailed and easy to understand, and the app is so easy to use.

Customer feedbak is sought regularly.

Offers have recently been added with other partners, not of interest to me, likely to be of interest to others.

And I can import the transactions into my accounting package.

So win win.

No issues, with purchases and the app is easy to use.

It’s been a reliable card since I got this and working great as normal and always easy to make purchases.

Brilhant experince
Thanks só much 🫶

I have been using it from last 2 years.So far it is an amazing exprience with marbles.

It’s a good card had no issues would recommend getting one

Easy to use and sensible credit limit

Excellent really good company

Fantastic customer services. Anything that you notice not right on your account, give them a quick call and they’ll sort it immediately. But also, if there’s unusual activity they stop the transaction until they’ve spoken with you for confirmation. Straight away. I’ve been with Aqua for a long time and although I’m on a higher interest rate, I wouldn’t think of changing cards. I have a couple of others for smaller purchases but Aqua is my go-to card.

I had bad credit till I was accepted by aqua few years ago now my credit is up to 95% acceptance approval with many lenders, it’s easy just keep up with payments but if you can pay a little more each month it helps yourself thanks aqua (newday)

Very good 👍
Polite

★☆☆☆☆ NewDay is damaging the John Lewis brand with poor service and appalling customer service.
When NewDay took over the John Lewis Partnership Credit Card from HSBC, every customer had to set up new payment details. I did exactly that. Because NewDay wasn't available on HSBC's "Major Businesses" payment system, HSBC advised me to set up my payments using the "Pay a Person" option instead. That worked perfectly for months.
On 3 July I set up a payment for 9 July exactly as I had done previously. NewDay rejected the payment without any warning. I only discovered there was a problem on 14 July when NewDay informed me my payment was late.
HSBC investigated and confirmed the payment had been rejected by NewDay after they changed the way they wanted to receive payments. This was not an HSBC error.
NewDay then assured me the late payment fee and interest would be removed because the failure was their fault. They weren't. My next statement still included both charges, forcing me to raise a formal complaint.
The complaints team eventually confirmed the charges had been credited, but then told me I should have set a reminder to pay my bill. That response was frankly insulting. I had already set up my payment. It was NewDay that refused it.
To make matters worse, they then tried to blame HSBC, despite HSBC's investigation concluding the fault lay with NewDay. A quick look at Trustpilot shows customers of other banks reporting exactly the same issue, so this clearly isn't an isolated incident.
I've wasted hours on phone calls, complaints and investigations simply because of NewDay's incompetence. Reversing charges that should never have been applied is not compensation—it's merely correcting their own mistake. I expect NewDay to compensate me for the considerable time and inconvenience caused by an issue entirely of its own making, and to guarantee that my credit record will never be affected.
Finally, John Lewis should take note. Customers choose a John Lewis financial product because they expect the service associated with the John Lewis name. NewDay's poor payment systems, poor complaint handling and refusal to accept responsibility are damaging that reputation. If this is how NewDay treats customers over a simple payment issue of its own making, it raises serious questions about whether they are the right company to represent the John Lewis brand.

Everytime I have needed to contact someone they have been hrlpful

Having had an Argos card for 20 years, I can't believe how bad the switch has been to New Day. I've avoided buying anything since the change, and when I log into the app, it constantly says Service Unavailable and zero balance. I definitely have a balance, but you wouldn't think so by looking at the app. As others have mentioned, there's no function to apply your payment to a particular plan. Thankfully I only have one, but I trialled it when I had a previous plan outstanding, but it didn't apply to where I'd wanted it to go. Have kept logging in for the last couple of months to check if any improvement, but there isn't. With the amount of customers this will be losing Argos, I can't see how it could be beneficial to them to have such an inept company take over. They have cost various other businesses my custom over the years, and now Argos.

Terrible company, terrible customer service.

I bought a TV on BNPL for £1000 - setup a DD ready for payments to come out back in 2022.

They have continuosuly took out between 40/50 pounds each month, constantly changing the amount so I stay in debt towards them only having minimal payments since 2023.

I've been unable to ever log into there online system, theres always some technical error with the website going on, so not been able to see what my credit was or make changes

I've give them a call today, and im still £700 in debt? after two years I was expecting it to be a lot less, ready for me to make a bulk payment to clear.

after 30 minutes on the phone ( press the button 3, there IVR gets stuck in a loop ) I was greeted with an advisor who constantly stated im being rude because I asked for my account number and to raise a complaint.

Once I get access to my account, I'll be setting up a new scheme to clear this debt and never use them again.

Rang number as said, gave requested information and it said my account was unblocked but when I tried to access online account it still says blocked very poor service

staff polite very helpful and respectful thats what i like in people

Were do I begin, I've been with Argos CARD ltd for a decade now, and new day finance have taken over the card facility. With less than 3 months in my card, has gone from £1000 to 300 with a wake-willed letter saying are you in néed of financial support rubbish (no. I've never missed a payment on the card and managed my account well never spent above 35%) I contacted them and been treated like I'm invisible. Absolute contempt for long standing customers just disgusting behaviour. I 100% will tell anyone out their asking for recommendations: "AVOID NEW DAY FINANCE, AT ALL COSTS"

At my first opportunity I'm paying the card off and closing the account.. Totally frustrated and disappointed with the service I've received. Loyalty seems to mean nothing to them

Great service if any issues, I have been with Marbles for a few years, trustful company.

You gave me credit when it was hard for me to find
I have rebuilt my credit rating
Easy to use app