This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Voir plus
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Lisez les avis des autres
Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleas... Voir plus
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Voir plus
I ordered blinds from this company on Debenhams . Thinking that the return policy would be as a normal return . On receiving the blinds they were not the shade I was looking for looking darker in real... Voir plus
À propos de l'entreprise
- Magasin de rideaux et stores
- aussi dans
- Accessoires de meubles
- Fournisseur et fabricant de rideaux
- Magasin de bricolage
- Magasin de garnitures de portes et fenêtres
- Magasin de rideaux
Écrit par l'entreprise
Blind Shop
Coordonnées de contact
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Royaume-Uni
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Moyen
852 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Easy ordering and quick delivery.
22 février 2026
Réponse de Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Good customer service
Good customer service from this company. I have ordered twice and each time I have received good quality blinds, reasonably priced, safely packaged and a quick delivery with the courier.
17 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you’ve had a positive experience across multiple orders and that you’re happy with the quality, pricing, packaging, and delivery.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Would definitely recommend
Exactly what I ordered. Pleased with delivery too. Would recommend.
4 mars 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear everything arrived as expected and that you were happy with the delivery.
We really appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Great service, good price
Although an error on the initial order, it was remedied with 1st class customer service. Order completed to satisfaction so quickly. Great delivery service.
17 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear that any initial issue was resolved quickly and that you were happy with the service and delivery. It’s great to know everything was completed to your satisfaction.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
I am very impressed with the customer…
I am very impressed with the customer service I received from NewEdgeBlinds. From the initial call I made enquiring about delivery. I needed some curtain tracks urgently and I was kept informed and updated all the way. The day given for delivery was spot on and they arrived in perfect condition. I would definitely recommend NewEdgeBlinds to anyone requiring curtains tracks, blinds etc.
3 mars 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your wonderful feedback.
We’re delighted to hear you were impressed with the service from your initial enquiry through to delivery. It’s great to know everything arrived on time and in perfect condition, especially when you needed it urgently.
We truly appreciate your recommendation and support, and we look forward to assisting you again in the future.
Kind regards,
Curtain rail fixings
Just needed a few new fixings for our curtain track , everywhere was saying discontinued. Better value direct than from The Range . Prompt and reasonable delivery.
22 février 2026
Réponse de Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re really pleased to hear you were able to find the fixings you needed, especially when they were difficult to source elsewhere. It’s great to know you found good value and that delivery was prompt.
We appreciate your support and hope to assist you again in the future.
Kind regards,
WARNING
WARNING! Scammers
Warning everyone to not order directly through this company or a third party such as Debenhams as your money is taken but the order does not exist I am now £70 out of pocket with nothing to show for it. There customer service is absolutely awful. I've even spoken directly with the courier it's supposed to be coming through who has advised no such delivery assignment exists.... Total scam artists
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
28 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
We’re very sorry to read your review and the concerns you’ve raised.
This is certainly not the experience we want for any customer. We take comments like this very seriously and would genuinely like the opportunity to investigate what has happened here.
We have reached out previously but have not been able to locate the full details of this case. Please contact us directly with your order information so we can review this urgently and work towards a resolution for you.
Kind regards,
Terrible initial customer service - Resolved
Terrible customer service! Ordered 2 sets of curtains through Tesco MarketPlace, but only one set was delivered. Called the contact number and was told they would call back in 24 hours. No returned call received. Called them again the next 2 days to be told that the customer service team aren’t there at the moment and to try again tomorrow. Absolutely appalling!
Update: We didn’t receive any emails until this review was posted. Subsequently received an email and they were quick to then resolve the problem and send the missing curtains. Curtains now look lovely that we can put them all up and are good quality. Raised rating to 3 stars (2 still lost due to the initial issue and the poor response from the telephone calls that were made).
25 février 2026
Avis spontané
Réponse de Newedgeblinds
Hello,
We’re very sorry to read your feedback and genuinely regret that this has been your experience.
We take all customer concerns seriously and always aim to respond as quickly as possible. We can see that we have contacted you by email on two occasions, but we have not yet received a reply. We would really appreciate it if you could respond so we can look into this properly and resolve the missing item for you without any further delay.
Please do get back in touch. we are here to help and want to put this right for you.
Best Regards
Outstanding customer service
Okay, so there was a slight blip with the original order but the reason for a five-star review is the way in which New Edge Blinds responded - promptly and pro-actively resolving the matter. The business has been very efficient in my dealings with them and further more the customer service has been nothing short of outstanding - clear, courteous, friendly, helpful - all communication had a genuinely personal feel to it and they went the extra mile to ensure it was a hassle-free experience for me. Product arrived - as described and does the job perfectly. Wouldn't hesitate to recommend and would definately use again.
11 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re really pleased to hear that, despite the initial issue, you felt the matter was handled promptly and proactively. It’s great to know our communication and support made the experience smooth and hassle-free for you.
We truly appreciate your recommendation and are delighted the product met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Excellent customer service
I was very impressed with the service received. I had a query about my order and contacted customer service by email. I had a prompt reply and after giving more details about the order was told they would investigate. They did this and updated me .
Would certainly recommend and use this company again.
22 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were impressed with the service and that your query was handled promptly and thoroughly. Keeping our customers informed is very important to us, so it’s great to know this made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Nearly 2 Weeks and No delivery
Placed an order 12 Feb for a track, chased up on the 19 Feb and was told "the courier has placed the shipment on hold because of insufficient address details" in spite of providing correct address details, provided details again
New edge then as of 23 feb have just informed me that they are going to provide these details to the courier
UPDATE - the order has been received, New Edge informs me that the there was an issue at the couriers end. However either New Edge or the courier should update the client of the issues.
The product is acceptable for the purpose
12 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your feedback.
We’re sorry for the delay and the lack of proactive updates during the delivery process, we completely understand how frustrating that must have been, especially after providing the correct details.
While this issue did originate with the courier, we agree that clearer communication from our side would have improved your experience, and we’ll take this on board to improve going forward.
We’re pleased to hear the item has now been received and is suitable for your needs.
Thank you again for your feedback.
Kind regards,
I bought a curtain pole and it is great…
I bought a curtain pole and it is great :) very easy to put up, arrived quickly and look very nice. I made a mistake and it was a little bit too long but I sawed it down a bit and drilled a new hole for the finial with no problem. Thanks
9 février 2026
Avis spontané
Réponse de Newedgeblinds
Hello,
Thanks so much for your lovely feedback, we’re really glad to hear you’re happy with the curtain pole and that installation was nice and straightforward. Great improvising on adjusting the length too! We really appreciate you taking the time to share your experience.
Best Regards
Great experience
Great experience, I needed to check what was included with a curtain rail and received a very helpful and prompt response from the customer service team. Item also arrived promptly and everything was as expected. Wouldn't hesitate to order again.
16 février 2026
Avis spontané
Réponse de Newedgeblinds
Hello,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear our team could help with your query and that everything arrived promptly and exactly as expected. Providing clear information and reliable service is always our goal, so it’s wonderful to know this made a difference.
We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
Ordered two blinds in chocolate
Ordered two blinds in chocolate. One came damaged and they sent black as replacement. Went through paypal resolution and they favoured the seller. They wanted me to pay return costs when they are in the wrong.
After pp decision I appealed and I won the case as wrong colour sent. Fully refunded.
22 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi there,
Thank you for your feedback, we’re sorry to hear you feel disappointed.
Just to clarify, PayPal reviewed the order details and ruled in our favour because the items received matched the order placed. However, you are still very welcome to return the blinds if you’d like to, and we’re here to help you with that at any time. Please feel free to contact our sales team and we’ll support you with the next steps. (Sales@newedgeblinds.com)
Best Regards
Waiting a year for the correct blind to be sent
Wrong size blind was received and I have been waiting for nearly a year for a replacement blind to be sent to me. Each time I email I am fobbed off and told it will be in stock in a couple of weeks and sent straight out to me. Still waiting. Terrible service.
19 février 2025
Avis spontané
Réponse de Newedgeblinds
Hi Laura,
We’re very sorry to read this and understand how frustrating this must feel.
We would really like to get this resolved for you as quickly as possible, however we have not yet been able to locate the order from the details provided in the review. We have requested further information so we can identify the correct order and take immediate action.
Please contact us directly with your order number or delivery postcode, and we will prioritise this and work to resolve it without further delay.
Kind regards,
Been reported for defamatory reviews
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
17 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
We’re sorry to read your comments and understand your frustration.
We take all customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. We have not been able to locate sufficient details from your review to investigate this case fully.
We have reached out previously to try and assist, but have not received a response. Please contact us directly with your order information so we can review this matter properly and work towards a resolution.
Kind regards,
Great quality product and a helpful, friendly Sales Team
I used New Edge Blinds to purchase a new roller blind from their extensive catalogue. It arrived in a great protectective cardboard tube and labelled "Fragile", so a lot of care went into that side of it before I'd even opened the tube. The roller blind is really lovely, good quality, with all the fittings accounted for. I feel it is good value for money. I had just one minor question about fitting the brackets (not anything related to the company but to my actual window surround) and they could not have been more helpful. The advice they gave freely was exactly what I needed to know. First class customer service and I'm really happy with my purchase. You can find their online store on Amazon too. I recommend them for any type of blinds you may need.
11 février 2026
Avis spontané
Réponse de Newedgeblinds
Hello,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it.
We’re delighted to hear that you’re happy with the quality of your roller blind and that it arrived safely and well packaged. We put a lot of care into protecting longer items in transit, so it’s great to know that made a positive difference even before you opened it.
It’s also lovely to hear that our team were able to help with your fitting question. Even when it’s something minor or window-specific, we’re always happy to offer guidance if we can, we want every installation to go smoothly.
Thank you again for your recommendation and for supporting our business (whether directly or via Amazon). It genuinely means a lot to us.
Kind regards,
Very poor curtains
Very poor curtains.
Ordered white they were a silver/grey colour but they insisted they were white. Against all white furniture and white bedding they were 100% grey.
Poor customer service, not interested in what I had to say. Would not recommend ordering from this company direct or through 3rd party. (Sold in Debenhams, Boohoo etc)
11 février 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your feedback.
We’re genuinely disappointed to see this review, particularly as the concern appears to relate to the shade of white not being an exact match for your existing décor. White fabrics can naturally have subtle variations in tone (for example, soft white, bright white, or off-white), and lighting conditions can significantly affect how a colour appears once hung in a room.
The curtains supplied were the correct item ordered, and we would not intentionally misdescribe a product. While we fully understand that they may not have been the perfect match for your setting, this does not reflect a fault in the quality of the curtains themselves.
We also take comments about customer service seriously. Our team always aims to respond professionally and in line with marketplace and consumer policies, and we are sorry if you felt unheard during the process.
We stand by the quality of our products and the service we provide across all platforms, and we remain committed to resolving concerns fairly and transparently.
Best Regards
Parts missing and no reply from…
Parts missing in initial delivery but after a very persistent battle with various different delivery services the parts were delivered! Cannot fault Keenan and his team for personally making sure this issue was sorted.
The blind kit itself is very sturdy and the mechanism is smooth running, making this a great option for both professional and homemade Roman blinds.
Knowing how dedicated they are to making sure the order was fulfilled I would happily use them again.
26 janvier 2026
Réponse de Newedgeblinds
Hi Victoria,
Thank you for your feedback, and I’m sorry to hear about your experience.
We’ve been working through a high volume of enquiries, but we’re now fully caught up. If any parts were missing, we’d really like the chance to put this right for you as quickly as possible.
Please could you contact us directly at sales@newedgeblinds.com
, quoting your reference WEB25674, and we’ll arrange the missing parts or a suitable resolution straight away.
Kind regards,
Réponse de Newedgeblinds
Hello,
Thank you for your review!
We’re really pleased to hear your order arrived quickly and that you found the ordering process easy, that’s exactly what we aim for.
We appreciate you choosing New Edge Blinds and hope to assist you again in the future.
Kind regards,
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