This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Voir plus
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Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleas... Voir plus
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Voir plus
I ordered blinds from this company on Debenhams . Thinking that the return policy would be as a normal return . On receiving the blinds they were not the shade I was looking for looking darker in real... Voir plus
À propos de l'entreprise
- Magasin de rideaux et stores
- aussi dans
- Accessoires de meubles
- Fournisseur et fabricant de rideaux
- Magasin de bricolage
- Magasin de garnitures de portes et fenêtres
- Magasin de rideaux
Écrit par l'entreprise
Blind Shop
Coordonnées de contact
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Royaume-Uni
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Moyen
852 avis
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A répondu à 92 % de ses avis négatifs
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No drill blinds require screws
We bought the no drill blind. No relevant fitting instructions were included. We contacted the company and they explained that they didn’t have any instructions but that the fitting was via a pressure/tension system. This has not worked. We do not recommend this company for their no drill blinds or aftercare. The product is not fit for purpose. They have said that we would need to pay for a return.
In reply: you were unable to send any visual instructions (we have email evidence) and we have bought the exact blinds that are supposed to fit our Fakro skylight (can supply proof of this).
Update 22-5-26: The company got in touch to resolve this issue. We were able to return the item at extra no cost and received a refund. The no drill blind requires screws for fitting - this is contrary to what is (still) written on the website which says “no screws” and why we purchased this item in the first place.
21 novembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for taking the time to leave a review.
We’re sorry to hear that the no-drill blind did not meet your expectations. For clarity, fitting guidance is available, including visual installation instructions, and our team explained that the no-drill blind fits in the same way as a standard blind, with the only difference being that the drill-in brackets are replaced with pressure-fit brackets.
No-drill blinds rely on correct measurements, suitable window, and accurate installation for the system to work as intended. The item supplied was not reported as faulty.
Returns are of course accepted, however free returns are not offered where an item is not faulty, which is in line with our published returns policy.
If you would like further help with fitting or would like us to review this again with you, our team will be happy to assist.
Kind regards,
Problem with ordered quickly resolved
My first order was for a pole and sphere finials, these were all well packaged and received in an appropriate timescale. I then ordered another pole and sphere finials, these were delivered with the wrong finials and was missing a couple of brackets. I contacted the company and I received the correct items within a couple of days which I thought was excellent service. I would certainly use them again.
27 janvier 2026
Réponse de Newedgeblinds
Hi Derek,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that the issue with the finials and missing brackets was resolved quickly and that you were happy with how it was handled. While we’re sorry for the initial mistake, it’s great to know the replacement was with you within a couple of days and met your expectations.
Thank you again for your patience and for choosing us, we’d be delighted to help you again in the future.
Kind regards,
Great service and answers to questions…
Great service and answers to questions excellent value and quick delivery
26 janvier 2026
Réponse de Newedgeblinds
Hi Craig,
Thank you for your great feedback.
We’re really pleased to hear you were happy with the service, the answers provided, and the quick delivery. It’s also great to know you found everything good value, that means a lot to us.
Thanks again for choosing New Edge Blinds, and we hope to help you again in the future.
Kind regards,
Item tampered with
The blinds arrived promptly but me heart sank when I saw the amount of tape on the box. The blind had previously been shipped to another customer and we all know what that means! Missing parts! Contacted them which was easy and very good with communication BUT, despite providing evidence that the item had been tampered with and parts were missing I could return at my inconvenience and only get a replacement once the return had been cleared or get the missing/broken parts delivered to fit myself. Overall, not impressed as im awaiting a reply as the missing/broken parts are not in stock.
24 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and appreciate you raising this with us.
We’d genuinely like the opportunity to look into this properly and provide you with a clear update and resolution. If you could please contact us directly at sales@newedgeblinds.com
, including your order details, a member of our team will personally review the issue and assist you as quickly as possible.
We value our customers and are keen to put this right.
Kind regards,
Mid advertised blinds - avoid ordering!
Never leave bad reviews but the customer service is awful. Ordered 130cm drop blinds from b&q, came and only measured to 120cm - brought this up with them and they tried to tell me it’s the way it’s manufactured and that you have to choose 130cm drop to get that. On the b&q website they are all 130cm drop and advertised as that!! Wouldn’t even give me half my money back for the midsold item. They knew I no longer had the original packaging so couldn’t get a refund either. Avoid!!! wish I read these reviews before ordering, seems I’m not the only one who’s had an issue with them.
21 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Rhian,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and that you were left feeling disappointed. The drop sizes listed on marketplace sites such as B&Q refer to the maximum drop the blind is designed to fit, rather than the exact finished fabric length. This is a standard industry specification, as the control mechanism and headrail account for part of the overall measurement.
That said, we appreciate this isn’t always made as clear as it should be, and we understand how frustrating that can feel. We did our best to explain the manufacturing specification and explore available options, but returns and refunds do require the item to be unused and in its original packaging in line with marketplace and consumer regulations.
We’re always keen to resolve issues where possible, and we’d still be happy to review this again if you’d like to get back in touch with our team directly.
Kind regards,
Outstanding customer service
Now this is a company with outstanding customer service. Its rare to find any company who wants to communicate with their customers these days and New Edge are definitely an exception to the rule. They replied really quickly when I emailed about the sizes of blinds that I needed to order based on my measurements....even replying on a Sunday! I'd seen their products on a major high street DIY store website but the sizes were limited so I went direct to New Edge on line and I'm so glad I did. Loads and loads of different sizes available direct. Since delivery, which was really quick, they've also provided an after sales email to check that I'm happy. Ive only put one of the three night and day blinds up so far but it looks amazing. Would definitely recommend and will look forward to using them again if I need more blinds.
6 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Julia,
Thank you so much for such a thoughtful and detailed review.
We’re really pleased to hear that you found our communication helpful and that we were able to assist with sizing, even over the weekend. It’s great to know ordering directly gave you the flexibility you needed and that delivery and after-sales follow-up met your expectations.
We’re delighted to hear your day & night blind looks amazing already, and we hope the remaining ones look just as good once installed. Thank you again for the recommendation, we look forward to helping you again in the future.
Kind regards,
This company is brilliant!
This company is brilliant!! Half the price of B&Q. It just shows that it pays to check who supplies the big companies and then just go direct. Love my new blinds and will be back in future! Thank you 😊
4 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you so much for the brilliant review, we really appreciate it!
We’re glad you found us directly and that you’re happy with both the value and your new blinds. It means a lot to hear you’d come back to us again, and we’re grateful for your support.
Thanks again for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Curtains exactly as described
Easy to order and curtains were exactly as described. Only gave 4 stars due to tracking information was not recognised on courier's site.
12 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Jax,
Thank you for your review and for your positive comments about the curtains and ordering process.
We’re pleased to hear the curtains were exactly as described. We’re sorry about the confusion with the tracking information, this can occasionally happen before the courier’s system updates, but we appreciate you flagging it.
Thank you again for your feedback, and we hope to assist you again in the future.
Kind regards,
☆☆☆☆☆ Curtain track review by a non-handy person
I ordered the hidden curtain track from New edge blinds. I am not a very handy person in general however the step by step manual was really easy to follow and I managed to install the track perfectly! The price of the track was also really decent in consideration to the quality of the materials. Will be ordering again!
25 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Angelica,
Thank you so much for the lovely review.
We’re really pleased to hear that you found the installation straightforward and that the step-by-step guide helped, especially as that’s exactly what it’s designed for. It’s also great to know you were happy with the quality and value of the track.
Thank you again for choosing New Edge Blinds, and we look forward to your next order.
Kind regards,
Would recommend
The Roman blind kit arrived promptly. During making the blind I noticed that one of the kit components was missing .My email was replied to immediately, and a replacement part was sent out by return of post . They have even emailed me to make sure that the new parts arrived safely and that I’m happy with everything. Really excellent customer service , and the blind kit itself is good quality and was well priced.
25 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Alison,
Thank you very much for your kind review.
We’re really pleased to hear the Roman blind kit arrived promptly and that we were able to resolve the missing component quickly for you. It’s great to know the replacement arrived safely and that you were happy with both the quality and value of the kit.
Thank you again for your recommendation, we truly appreciate it and look forward to helping you again in the future.
Kind regards,
Avoid at all costs!!
I ordered a pair of curtains from New Edge Blinds via Tesco’s online marketplace and received the wrong item I ordered. I was advised my original order size was out of stock. What followed was a week of complete frustration and appalling customer service.
Despite multiple attempts to contact the seller, they refused to provide a return slip and were dismissive and rude in their communication. I escalated the issue through Tesco’s customer service, including their WhatsApp platform and even their executive complaints team. Tesco representatives tried to intervene, but New Edge Blinds still failed to cooperate.
This experience has been unnecessarily stressful and time-consuming. I would strongly advise others to avoid New Edge Blinds. If you value your time, money, and peace of mind, shop elsewhere.
8 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Jo,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
Receiving an incorrect item and then facing delays in resolution is understandably upsetting, and we regret that this was your experience. This is not the level of service we aim to provide.
We would really like the opportunity to review this matter properly and work towards a fair resolution.
Kind regards,
Good VfM
Clear buying options on the website.
Product arrived in good time after prompt despatch.
Relatively easy to fit.
does what it says on the tin.
Good VfM.
12 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your feedback.
We’re pleased to hear you found the website clear, the delivery prompt, and the product easy to fit. It’s also great to know it met your expectations and offered good value for money.
Thank you for choosing New Edge Blinds, we hope to assist you again in the future.
Kind regards,
Excellent choice of curtain rails.
Excellent choice of curtain rails.
Easy ordering.
Delivery within stated timeframe.
Product arrived all intact and complete.
Looks as described/picture.
Very happy with my purchase.
Can recommend.
18 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi,
Thank you for your lovely feedback.
We’re really pleased to hear you were happy with the range of curtain rails, the ease of ordering, and the delivery timescale. It’s great to know everything arrived complete and exactly as described.
Thank you for the recommendation, we truly appreciate it and hope to help you again in the future.
Kind regards,
The best customer services I have had…
The best customer services I have had in years. Real people answering queries promptly and efficiently. Well done to you all !
8 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Jayne,
Thank you so much for your kind words.
We’re delighted to hear you had such a positive experience with our customer service. Providing prompt, helpful support from real people is something we really care about, so your feedback means a great deal to the whole team.
Thank you again for taking the time to leave a review, we truly appreciate it.
Kind regards,
Extremely poor experience with…
Extremely poor experience with NewEdgeBlinds. I placed an order on the 8th of Dec and never received. My order has been delayed for weeks with repeated claims of “failed delivery attempts” that are completely false. I was home every time and have Ring camera footage proving no courier attended.
I even took time off work to wait for a promised delivery by 5pm — again, nothing. No knock, no call, no delivery.
Customer service acknowledged the issue but nothing changed. Being told I can’t cancel or get a refund for a “custom” item that never arrives ,is unacceptable. Total waste of time and very unprofessional. Will escalate this issue ,as I feel I have been scamed, back and forward emails ,waste of time.
14 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Laurentiu,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had, I completely understand how frustrating this situation has been for you.
We have been in contact throughout regarding the courier’s failed delivery scans, and I appreciate how difficult it is when the tracking information doesn’t match what you’re seeing at home. We rely on the courier’s data to progress an investigation, but it’s clear that the service you received from them has fallen short of what either of us would expect.
To be clear, we have never intended to leave you without a resolution. Custom‑made items do follow a different process, but when a courier investigation confirms a parcel has not been delivered, we always resolve this for the customer , either with a replacement or a refund depending on the outcome.
I’d really like to get this sorted for you now. If you could please reply to our last email or contact us directly at sales@newedgeblinds.com, I will personally make sure this is brought to a conclusion without any further delay.
Thank you again for your patience, and I hope we can put this right for you.
Best Regards
I ordered a curtain pole from New edge…
I ordered a curtain pole from New edge blinds from the debenhams website and the cost was £65.75 after purchasing the item, i was browsing the web on the range website and they could get the excact same curtain pole from new edge blinds but the cost was £51 How can that be.
secondly the item description is not what the item actually is i wanted and was described as polished nickel. when the item came it was black dull colour.
thridly the couriers they use DX logistics are not very good. i wasnt in to receive my item. However, i got a message saying they had left the item with a neighbour. However, when i ask that neighbour they didnt know nothing about this. i then got home to find that they had just left it outside no signature no calling card like they siad they had left. no good at all.
13 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Paul,
Thank you for taking the time to leave your feedback.
Marketplace pricing can vary between retailers due to promotions, commission structures, and platform-specific costs, which is why prices may differ across websites even for the same product. We appreciate that this can be frustrating when noticed after purchase.
Regarding the finish, we’re sorry to hear it wasn’t what you expected. Polished nickel can appear darker depending on lighting and surroundings, but we understand this may not have matched your expectations and we’re always happy to review this further with customers directly.
We’re also very concerned to hear about the delivery experience you described. Items should never be left without authorisation, and this is not the standard we expect from our couriers. We do raise issues like this directly with the carrier when they occur.
If you’d like us to review this in more detail and see what we can do to help, we would encourage you to contact our customer service team directly so we can look into it fully.
Kind regards,
Fantastic Service
Fantastic service from start to finish.
Nothing was to much trouble for them in answering all questions.
I have no hesitation in recommending this company to all my friends and neighbours
11 janvier 2026
Avis spontané
Réponse de Newedgeblinds
Hi Taff,
Thank you very much for your kind review.
We’re really pleased to hear you had such a positive experience from start to finish and that our team was able to help with your questions. Your recommendation means a great deal to us.
Thank you again for choosing New Edge Blinds, we truly appreciate your support.
Kind regards,
Really happy 😃
Really happy with how quickly the delivery was & how nice the blind is thank you
28 décembre 2025
Réponse de Newedgeblinds
Hi Georgina,
Thank you for your lovely review.
We’re really pleased to hear you were happy with the quick delivery and the blind itself. Your feedback means a lot to us.
Thank you again for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
I would avoid them at all cost
I would avoid them at all cost, please read the other reviews, we had to get a third party to force a refund as our item never showed up and they refused to help other then saying to wait, after a month we had to get help from the bank for a refund
6 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hello,
Thank you for your feedback, Hanli. We’re sorry to hear you felt let down.
After reviewing your order, we were surprised by your comments, as the courier tracking shows multiple delivery attempts, including a calling card being left and several redelivery bookings. At no point did we refuse to help — we monitored the parcel throughout and followed the courier’s process while it was still in transit.
We also have no record of any third‑party contacting us regarding a refund, nor any communication from your bank. If something went wrong in the process, we genuinely apologise, and we’re always here to resolve issues directly.
If you’d like us to look into anything further, please reach out to us and we’ll be happy to assist.
Best Regards
Good product and service
Quick delivery from inital order. Blinds are easy to fit...instructions are good. Quality is good. Operate cleanly with no issues. Will use you again when we need!!
8 décembre 2025
Avis spontané
Réponse de Newedgeblinds
Hi Ian,
Thank you for your great feedback.
We’re pleased to hear you were happy with the delivery time, the quality of the blinds, and how easy they were to fit. It’s also great to know everything is operating smoothly.
Thank you for choosing New Edge Blinds, we look forward to helping you again when you need us.
Kind regards,
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