New Home Solutions Avis 

New Home Solutions were brilliant from start to finish during the purchase process of our new home. Everyone we dealt with were always friendly and professional and checked in with us along the way. We couldn’t have been happier with their service!

The whole process was going great until a day before completion. When we found out the our purchase wasn’t going through.

And then a 16 week wait with no one knowing what was going on. And us have to contact everyone we could just to find something out.

New homes solutions were not helpful and couldn’t provide us with any help. Despite having direct contact with the other solicitors.
There were so many people we had contact with, and one in particular was very rude. And refused to help:

But I believe is no longer with the company. But overall a bad experience.

They are prompt and they guide you through every step. It was an amazing experience with them.

Having never worked with a remote agent before, I was prepared for complications, but the process went far smoother than I imagined. We went from viewing to completion in just over 8 weeks, which is pretty impressive for a leasehold property. Good work to the team at New Home Solutions.

Great experience, really felt at ease. Nothing was too much. Strongly recommend!

Incredibly efficient in the sale of my house. Staff always on hand to help with my queries. Sold the house so fast and a excellent service

Highly recommend, such an easy process through assisted move to sell my house. The team and New homes were great and full of knowledge. Fast and smooth sale.

Pointless, useless company, if all you want is someone to take a couple of photos and put them on right move then this is the company for you, don't expect any communication throughout the sale process and everytime you ring expect to be told that the person you want to speak to is unavailable. Not very client friendly and the customer services are almost non-existent

We bought our house through New Homes. They kept us up to date with where the seller was up to and chased things along when nothing was moving. Would recommend

Smooth process. Everything went well according to plan. Thank you

Valuation team very efficient, the whole process has been smooth.

Had an amazing experience buying my house, the staff were so helpful and efficient and made the whole experience less stressful

The staff were very effective and friendly a great help for a first time buyer :)

I found the experience of dealing with this company frustrating. Yes, they always answered the phone but when the person indicated was never available and would ring me it didn't take long to understand this secret message as my phone never rang.
Information needed I gained from a totally different source thankfully.
Buying a house is stressful at the best of times and this company seemed bent on getting me to full breakdown.
A very sad and dissapointing experience all round now it has finished. Can I give less than 1 star??

We had experience with this agency due to being a buyer of a property. Frustrating initial response time as they would say they will respond within a certain timeframe and would never meet this deadline. We had no other means of communicating due to distance from any branches. Furthermore, on completion day we had no prior communication about location of key collection and only on our solicitor giving us a named location worked out it was a minimum 40 mile round trip from the property purchase. We believe there was no personalisation and the people skills were at a minimum.

It’s been a smooth process buying our first home. We have loved using eway knowing where we are in the process. Adrian and Harshpreet have been great to work with. They have been updating us with everything and were able to answer all of our questions.

Put a offer in and fully completed within 6 weeks. Cannot fault them everything i reached out for any quires I got same day replies normally within 2 hours.

Having had my house on the market for close to a year with varied responses. My partner and I used New Home Solutions and what a fantastic difference it made.
The photographs of our home were brilliant.
We had tried several other companies and none came close to the product we received from New Home Solutions.
Then the customer service was outstanding. Karly Bibby was our allocated account manager and she was just brilliant.
Karly is exceptional knowledgeable, funny and best of all customer focused. When she promised to call or email she did. It was never a case of wondering what was happening next.
I would highly recommend this company

Helen was great throughout! Has been a very stressful purchase but Helen has always been on hand to help and make the situation a little less stressful!! Thank you :)

We was buying a new build but unfortunately it hasn’t worked out, the staff at new home solutions are fantastic kind caring understanding and having an amazing listening ear thank you to you all.

I would highly recommend as well