Absolute regret is what I would describe my experience with Newtral. I'm backer #25. I've been, like many others, lied to repeatedly as to the location of chairs, where they are, that they a... Voir plus
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Lisez les avis des autres
Like many others I've ordered the chair months ago and been through the pain of expecting in march, April, may (now June and no chair). Messaged directly and received an identical response to everyo... Voir plus
L'entreprise a répondu
TL:DR. A company can't always control production timelines, but they can control how they communicate with customers. I understand how Kickstarter works. If the campaign goal isn't met, you do... Voir plus
L'entreprise a répondu
Backed a Kickstarter campaign with this company. They retroactively increased our fees, required us to pay them more, and then stopped communicating or fulfilling orders. Do not buy any of this compan... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Newtral is dedicated to revolutionizing ergonomic seating solutions. The mission is to design office chairs that offer unparalleled lumbar support, adapting to your movements to ensure continuous comfort. Our innovative auto-following lumbar support system, endorsed by American ergonomics expert Iris Sokol, alleviates back pain and promotes better posture, making our chairs perfect for both professional and home environments. Trusted by ergonomists and physiotherapists, Newtral chairs combine productivity and relaxation to enhance your seating experience. Explore our collections, including the Magic H and NT series, to discover the perfect chair for you.
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86 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Les gens ont aussi consulté
I was told that my chair was shipped…
I was told that my chair was shipped out as the second batch about month and a half ago. Recently they announced that tracking info was uploaded. I still have no tracking info or the chair. No one should ever consider purchasing from this company. The lack of communication is ridiculous.
12 juin 2025
Avis spontané
Réponse de Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
No clue what’s happening
Backed the Neutral X thinking I was investing in something innovative. But, I’ve heard nothing in ages. No product, dodgy updates, no clue what’s going on. At this point, it just feels like the campaigns been abandoned. Really regretting this one!
11 janvier 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026): We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
What an absolute joke of a company
What an absolute joke of a company. They can’t respond to emails or direct messages, have different contact information in each place you look - some of which don’t even work, lies upon lies in kickstarter campaigns, false shipping promises that were a fail at every step along the way, extra charges for tariffs on things that hadn’t even shipped yet let alone been received in destination port, need I continue? I sincerely suggest running in the opposite direction if you ever encounter this company in any respect.
Edit: they somehow were able to find time to respond to my review, but not to any of the emails or direct messages I’ve sent inquiring about factual information and statuses, not the AI written blurb they repeat here.
14 décembre 2024
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
I purchased one of their chairs back in…
I purchased one of their chairs back in January and have not received yet. I have no information where the chair is nor any updates when I try to contact them. I recommend NOT to but from this company at all.
26 janvier 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026) We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
Worst customer service
Bait and switch on their items. Make it impossible to contact or get a reply. Uses multiple different apps to purchase the items. Won’t answer basic questions about their shipping. This has been 6 months on nonsense with this company from their kickstarter, many people have the same issues.
6 janvier 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Do not buy from this company.
Cost for shipping was increased after initial cost was paid, company is now requesting more money. I have tried to cancel my order countless times and I am not being refunded. DO NOT buy from this company.
5 juin 2025
Avis spontané
Sorry for the 1 ⭐️
I am giving one star because I did not receive any update pr response at all and they are not responding to any messages in KS.
I hope to hear back from this company and kickstarter.
Hoping I receive this product.
To update: I emailed outlook, but have not heard back from any of you.
Thank you.
4 juin 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026) We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
Silence isn’t a strategy
I backed this project with high hopes and a fair bit of patience, but at this point, I feel like I’ve paid for a ghost story.
The Newtral X chair was supposed to ship in March. It’s now June, and not only is there no chair — there’s no communication. The last message I received was a DM in early April, where I was told to “wait a bit longer.” Since then? Radio silence. No updates, no explanations, no accountability.
I understand delays happen — especially with hardware — but what’s most frustrating isn’t the lack of product. It’s the complete disappearance of the people behind it. If you can send marketing blasts, you can send a basic update.
Right now, I’m out of pocket with absolutely nothing to show for it. No transparency, no timelines, not even the courtesy of a follow-up message. It’s starting to feel less like a delay… and more like a write-off.
Would love to be proven wrong. But until then, I’d advise future backers to proceed with caution — or better yet, not at all.
3 décembre 2024
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Patience is a virtue
I backed the recent Kickstarter campaign from Newtral and while I understand people are frustrated with the lack of communication, I just can't relate. I backed something that I knew wasn't yet manufactured, and went in expecting it to take months probably to receive the item. I waited patiently without hounding the company with messages (which actually increases delays by making it harder for them to prioritize important requests, negatively impacts logistics like shipping, and can even impact inventory). I got my chair over a week ago. The quality exceeded my expectations and after using it consistently for about two weeks I am really impressed with the chair. I do think the company needs to acknowledge the delays with shipping and be more transparent, but overall I'm very happy with the outcome and think a little patience goes a long way.
3 juin 2025
Avis spontané
Fake Reviews, non delivery, comms are lies
Like many others I've ordered the chair months ago and been through the pain of expecting in march, April, may (now June and no chair). Messaged directly and received an identical response to everyone else that suggested it was with a courier...clearly not as it's not here.
Also very disappointed to see that they've put some obviously fake reviews on here at 5 stars which is just further manipulation and lies.
3 juin 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update(July, 2026):
Hi there, we hope you're doing well.
We're reaching out to follow up on your order. According to the latest tracking information, your shipment has been delivered. Could you please let us know if you've successfully received your chair? If there are any issues or if you still need assistance, simply reply to service@newtralchair.com and we'll be happy to help right away.
Backer for Newtral Freedom Chair
I was a backer for their newest product, the Newtral Freedom Chair on Kickstarter. They promised delivery early March, did not begin shipping out orders until mid April, and only have confirmed to have sent out about 2300 products, with no updates or email communications since April 29, it is now June 2, despite multiple comments and emails both on Kickstarter and directly
2 juin 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. There are updates on the delivery progress we will update on Kickstarer, if there are still any questions or need further help please contact newtralchair@outlook.com, thank you!
Absolute mess of a company
Loved the product they were offering through Kickstarter. But man, this company is a giant mess. Several months after their original promised ship date (and after coming back asking for additional shipping fees because they underestimated), they told me they can't cancel because it's on the way. So I asked for tracking or refund process and....crickets. I followed up 6 times in a month to no response from Newtral. Eventually I had to dispute the charge with my credit card because it's quite clear they don't know what they're doing and may not actually even have the products they sell you.
24 février 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. There are updates on the delivery progress we will update on Kickstarer, if there are still any questions or need further help please contact newtralchair@outlook.com, thank you!
Kickstarter scam!
Essentially this company appears to have scammed almost everyone backing their kickstarter! They increased shipping fees after we’d already backed and paid for the project, and then immediately went radio silent… Incredibly disappointing.
14 février 2025
Avis spontané
Scammed Kickstarter Backers
Backed a Kickstarter campaign with this company. They retroactively increased our fees, required us to pay them more, and then stopped communicating or fulfilling orders. Do not buy any of this company’s products or back any future campaigns; this is an untrustworthy, shady business. Do NOT give them any of your money.
29 mai 2025
Avis spontané
Newtral Unfortunately Falls Short…
Update: It’s now August 6 and I still haven’t received my chair. I see that Newtral has the chair available for purchase on other websites under a generic name, instead of as the “Freedom-X”, despite not having fulfilled their existing Kickstarter or Indiegogo orders. The other thing I forgot to mention in my initial review is that though my pledge was $249 + $29 in shipping, they required me to pay an additional $102 in shipping fees through PledgeBox ($55 in March, and another $47 in April). The emails about paying the extra “shipping” costs threatened to withhold or delay shipment of the chair if I did not pay, so I begrudgingly paid it, yet it’s been several months and I have yet to receive my chair.
Original review: I’m one of the first 150 backers and even paid up the additional shipping fees they requested. I’ve seen backers in the 3k and 4k range reporting they’ve received their chairs, so I’m not sure how they’re determining who gets their chair, because it certainly isn’t in order of backer number.
I went back to their first Kickstarter page for funsies and noticed a comment posted recently by someone stating that they finally got their chair after 3 years. Doesn’t particularly instill confidence in me for this campaign.
I’ve had my fair share of participating in both successful and failed Kickstarters. I’m generally pretty understanding of mishaps because things happen, but how a company handles those mishaps is really telling. Lack of transparency, infrequent updates, and canned responses is not how you build a customer base. I see that Newtral has invested a lot of money on paid ads, which shows they care about their marketing… Focusing on not only product quality but also on quality customer service is how a company can get free marketing, as happy customers will refer via word of mouth. Creating unsatisfied customers will do the opposite. Clearly, we’re using word of mouth to share that this has been an overall poor experience.
29 avril 2025
Avis spontané
Avoid ordering Newtral
I am in the first backers, no chair, no updates, no news, no nothing!!! I backed the project in the end of December, and I have got nothing.
Lack of communication and transparency.
28 mai 2025
Avis spontané
all the good reviews are before the end…
all the good reviews are before the end of march, so they are not talking about the kickstarter campaign for the newtral X. if you are willing to be a backer for their campaign, please don't.
22 mai 2025
Avis spontané
There is no response about the order
There is no response about the order, the update at all, I emailed them couple time, but none of them have reply, that actually near a scam.
28 mai 2025
Avis spontané
Réponse de Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. There are updates on the delivery progress we will update on Kickstarer, if there are still any questions or need further help please contact newtralchair@outlook.com, thank you!
Update(July,2026):
Hi there, we hope you're doing well.
We're reaching out to follow up on your order. According to the latest tracking information, your shipment has been delivered.
Could you please let us know if you've successfully received your chair? If there are any issues or if you still need assistance, simply reply to service@newtralchair.com and we'll be happy to help right away.
Avoid!
Did you order the Newtral Freedon X chair? If not, this is a warning to others. Strongly recommend not ordering from this company.
Placed order in Jan, updated in Feb, Mar and Apr. Nothing since then. No response to any form of contact.
Promised a tracking number and nothing received.
Have raised a dispute with my bank and credit card.
If I could give a zero I would.
28 mai 2025
Avis spontané
Réponse de Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
Terrible communication and timeline…
Terrible communication and timeline promises via a Kickstarter campaign.
1 mars 2025
Avis spontané
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