Nexgrill Avis 

No customer service in the UK.

Bought a large 6 burner bbq from Costco. On assembly realised one screw was missing and one bolt hole hadn’t been drilled properly so the screw couldn’t go in. Followed the customer service number on the warranty form. Kept being disconnected automatically after the automated message. Emailed the customer services team - no reply.

Poor customer service. Missing a part from a recent purchase and the retailer wants me to disassemble and return. Contacted them to see what my options are and they DO NOT reply. Various emails sent over the space of a month and NOTHING.
Do not buy these products in the UK they have NO CUSTOMER SERVICE whatsoever.

Even their reply wants me to call a USA number. Which by the time I do It would be cheaper to buy one myself!

Bought a nexgrille 6 burner , missing door parts took ages to get through to customer service to get no help . Went into bbq galore who we bought this from to get no help told to go to Bunnings . The heat in the bbq only steams a steak or most foods , thought at first it was a faulty regulator but it’s actually the best it heats I can almost put my hand on it . Very disappointed to have wasted our money , my husband is pretty p… off with it . Would not recommend this product .

Bought from Costco at huge expense.
Definitely not up to their normal standard.
HQ'd in California - made in China.
Top heavy so toppled over in the wind, and lasted 4 years before the burners rusted out.
Off to buy a quality product from Broil King

Trying to get hold of customer service.
No response . Shocking .

This company is getting (2) stars only because our food is always grilled evenly.

The main problem with their grills is that they are too top heavy. Every time I go out to the grill after heavy winds, my grill is on the ground.

I have even attempted to chain the grill around a tree and it still tips over.

The framing and tubes are almost paper thin. Although our grill works……it looks like it was beat up in a boxing ring.

about 4 weeks ago I was nexgrill 6 burner online 2 weeks later I received it however the box was damaged luckily didn't Damage the grill and missing some Screws bolts I contact nexgrill customer Service the guy names josh nance he need a receipt however I called home depot they said u will get actual receipt in store purchase not online purchase I don't know what to do next grill customer Service pis me of I'm not happy the way they served customer I'm not recommending to my friends over all product wasn't good built sorry

Didn’t even last a full year. Garbage! Very un satisfied. Wasted what few dollars I had on garbage that doesn’t work!

I bought a Nexgrill stainless steel Evolution 5 burner plus side. Its a pretty fine little grill, but 2 of the burners don't ignite. Which is why we got rid of the old one. It came with a card "Don't return to the store, call customer service" So we did. Repeatedly.
Short story, there is no customer service. Its been redirected to marketing and you get signed up for all the marketing lists, product offers, and grills you can purchase to replace the 1 month old, defective unit that you got. My best advice: if you get a defective unit, toss the card and bring it right back to the store for replacement. its the only chance you have to get it right

I purchased a Nexgrill 4 burner BBQ from Costco. It was delivered within the timescale promised, all parts were present, and so long as you take time, assembly is pretty straightforward.
All burners fired first time. Very happy with my purchase.

I recently received a Fathers Day gift of a Nexgrill Deluxe 7 Burner BBQ. When I unpacked it there was no motor for the rotisserie. On the instruction manual it says “missing parts? Before returning to your retailer, please call our customer service department” You can also email us”
I tried to phone several times, emailed twice all with no effect. Couldn’t get any help from the retailer or Costco, whose address and phone number are printed on the instructions. I eventually purchased a motor elsewhere. Very, very poor service considering the cost of the BBQ. I haven’t used it yet, so don’t know if it works well or not, looks pretty good and well made. It supposedly carries a 10 year warranty, but from the lack of customer service so far, I don’t have much faith if I ever need to make a claim

I have purchased a Nexgrill 3 burner barbecue. Unfortunately there was a rubber bumper missing from the lid. I can easily buy the item on Amazon, but I thought I should contact Nexgrill Customer Services as this is a brand new item.

Big mistake, the company takes weeks to reply to emails, want the purchase receipt, serial number, make, model etc.

Are they going to send out a rubber bumper, which you would think is a universal fit to all barbecues, as there is only one style on Amazon, no!.

They need more exact details of the serial number, meanwhile more weeks waiting for them to reply to an email.

The barbecue seems to be of good quality, but to avoid any damage to the lid, I would prefer to have the missing items.

Very poor customer service from Nexgrill.