I have been dealing with John Athanasopoulos for some time now. This man is amazing and has always gone above and beyond to assist me with any enquiry I have had, even when it isn't really his problem... Voir plus
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Lisez les avis des autres
Just seeking historical interval data. Have sent 5 emails to three different email addresses and left 2 voicemails over a period of 4 wks. Still no contact from anyone at this business. Crazy!
It took three months for a new connection. It took them two months just to submit the correct paperwork. Without constant reminders I doubt they could have ever organized themselves enough to see th... Voir plus
L'entreprise a répondu
Generally very good, price seems good and only a couple of issues re payment queries stating bills had not been paid when they had actually been paid. It would be good if Nextenergy offered a Gas pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Next Business Energy is an Australian operated electricity retailer specialising in powering the dreams of businesses across the country. We believe your business deserves better. That is why we also offer a range of billing options, 24/7 online account insights, and more...
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3,0
Moyen
58 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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John Athanasopoulos - Next Business Energy
I have been dealing with John Athanasopoulos for some time now. This man is amazing and has always gone above and beyond to assist me with any enquiry I have had, even when it isn't really his problem - that is exceptional customer service!!!
21 mai 2026
Avis spontané
Just seeking historical interval data
Just seeking historical interval data. Have sent 5 emails to three different email addresses and left 2 voicemails over a period of 4 wks. Still no contact from anyone at this business. Crazy!
13 mai 2026
Avis spontané
I've had troubles getting through, charge for not transferred services
I've had troubles getting through, I transferred over to N.E then received a call from from my current provider offering me an even better deal before she allowed the transfer. I agreed to stay. Now I'm getting bills from N.E for a service they never provided.
1 février 2024
Avis spontané
Removed my 25% discount without any…
Removed my 25% discount without any notice
7 décembre 2023
Avis spontané
They provide superior customer service
They provide superior customer service. I will love to recommend them.
21 octobre 2022
Avis spontané
Something is not right with their invoices
I have been with them for a couple of months and they have sent through two invoices for each month. Both times they have sent through an adjustment of several hundred dollars more. Do not use them they are shonks.
25 août 2021
Avis spontané
I was overcharged by $3201.16.
I was overcharged by $3201.16.
I have been waiting since the 9th April for a refund into my bank account.
I've made numerous calls about this and yet still no refund.
Today I called and was told I had received a refund, which is a blatant lie because I have not received a refund into my account.
If this isn't rectified today I will be going to the ombudsman and seeking legal advice.
30 avril 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your honest feedback. I have looked into this matter for you and can confirm there was an issue with your refund, although it has now been rectified and was resubmitted today. Please note that it may take 24-48 hours for the funds to appear in your bank account. We respect your business and thank you for being a customer of Next Business Energy. If you would like to discuss this further please feel free to call or email us.
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
I have had no issues since dealing with…
I have had no issues since dealing with Next after transferring from ERM only downside is not be able to consolidate into all accounts into one, other than that had excellent service.
1 mars 2019
Avis spontané
Réponse de Next Business Energy
Thank you for taking the time to leave this review and we have taken your feedback on board. We appreciate you choosing Next Business Energy!
Increase my electricity bills without…
Increase my electricity bills without any reason
22 février 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your honest feedback. Although some price plans have been adjusted for 2019, we believe we are still very competitive with our rates. Also, we are completely Australian owned and operated. We always welcome customer feedback and have taken your comments on-board.
The best rates that we have been able…
The best rates that we have been able obtain anywhere.
22 février 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
real people
It is great to be able to talk with a REAL person who actually sounded like they are in Australia and have knowledge of our situation.
4 février 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
A great team they helped me out
3 février 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Misleading information
When I signed up with Next Energy for our Business electricity I was advised that I would be given a 30% discount. At no time was I advised verbally or in writing that this would be broken down with 15% pay on time and 15% at the end of 12 months! As soon as I get a chance I will be contacting the Ombudsman regarding this matter. There has been issues from the very beginning with Next Energy.
30 janvier 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your feedback. What I believe you are referring to is our loyalty product were we reward our customers who choose this plan with a loyalty bonus credit after 12 months with us. We always welcome your feedback so if you would like to discuss this further, please feel free to call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
Over all very satisfied.
30 janvier 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Very happy with Next Business Energy
Very happy with Next Business Energy. Assigned an Account Manager who actually replies to emails and phone calls. Helped us with getting our Solar sorted when the solar company and previous energy company were useless. Only negative is they don't offer better prices unless you contact them and say other companies are chasing your business. Unfortunately that seems to be the normal thing for all energy companies. Would recommend changing as competitive pricing and great customer service.
30 janvier 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
good company,,shame you guys don't do…
good company,,shame you guys don't do residential any more
30 janvier 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind review of Next Business Energy. We are a B2B energy retailer, tailoring our products so that Australian businesses can save on their energy bills. We appreciate you choosing Next Business Energy!
Customer service
Helpful customer service staff, however need to repeat the same things over and over a few times when talking to different staff members.
30 janvier 2019
Avis spontané
Réponse de Next Business Energy
Thank you for your kind feedback. We will also take your feedback on board in regards to customer service. We appreciate you choosing Next Business Energy!
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