Ninjawarrioruk Avis 

Great day out with the kids! Fun for all ages and Sam on the front desk was lovely! Definitely recommend!

Paid £4 for a 2 hour session for our 2 year old. Spent about 20 mins there in total as the only thing there were two "obstacles" and the slide. My wife found a used plaster with a fair amount of blood on it. There were a few teenagers in the main area pretty much drop kicking everything in sight and two of them bundled into the baby area, the sign says it's for children aged 0-3 but they obviously had brains the size of a walnut and had to share a brain cell.

Will not be going back.

There aren't enough marshals, so much so that it creates a health & safety hazard. Kids can be pushing and tackling each other, and marshals would just be looking another way. Your child is likely to get hurt, but you won't get any recompense from the Manager. Once you paid, they're not interested in you. As always, customer service is not a forte of UK-run businesses. I will not recommend Ninja Warrior Chelmsford on safety grounds. Go to another park!

(Southampton) we visited with friends on Easter Sunday - really surprised they were even open!
The kids had a fantastic time and totally wore themselves out, the food far exceeded our expectations and was really really good and very reasonably priced for how good it was.
Special mention to Mike who was so attentive in ensuring that everything went as well as it could with our experience whilst managing a team of young staff. He was so courteous, enthusiastic and engaging it really made a lasting impression.

(Leicester) Appalling new rules which seem to change with each visit!
Visiting and paid for a two hour slot for my son’s 12th birthday with four friends.
Coat £97 with his free one hour, great you may say until you get absolutely stung with all the other rubbish.
All boys play football and came prepared with high quality grip socks. Have always worn their own, not today! They are required to meet their standards. £13 later as they are insisting they can’t go on the inflatable section as they have before without their own branded socks of terrible quality.
I can’t sit in the higher section of the cafe area to look out for the boys and get better pictures as I’ve always done previously because it’s “out of bounds for public” for no apparent reason other than I can only assume the staff don’t want to walk up an extra flight of steps to wipe a table.
Order extortionately priced pizza for the size.
Asked how many slices, 8, great an easy share between the boys x2 pizzas. WRONG. They came out the size of a single person pizza from any pizza shop.
Took a cake for my son, asked for a knife…’NO’ He supposedly turned a blind eye when he saw me with cake (the huge box I carried through reception to zero comments) and won’t allow me to use the wooden knifes on top of the counter to cut a cake.
If I continue to try and cut the cake I will be told to leave with one hour remaining.
Called a manager, stoney faced clearly to try indicate her authority but just looked ridiculous.
So.. if I pay for a party package I can take a cake.
I haven’t so I can’t and that may be a risk to others around with allergies, bear in mind of our own children have serious food allergies.
I ask other than the cost to you what’s the difference? That would be that the food is contained to a party room. Our kids will touch bannisters and go on equipment and put others at risk.
Now, having attended parties here, in a party room I can assure the staff that no children left that room washing their hands first before touching anything else.
When I pointed out that when ordering food the question wasn’t asked about allergies and no information readily available to see if the poxy pizzas contained anything to be wary of, voices became a little more agitated from said staff.
Also pointing out I have sat there watching people bring snacks and drinks out of bags and no one has approached them with threats of having to leave. Reply…I can’t see anyone now.
Also pointed out I have been here numerous times and brought birthday cake/traybake etc in and it’s NEVER been an issue.
Obviously we will not be returning, not to Leicester anyway after travelling an hour to get here.
Absolutely appalling and put a real big cloud over my son’s day!!!

Absolutely appalled by the service. We were made to wait 30 minutes before being allowed to enter as the previous party ran over schedule and then we were forced out. Jane the manager came into the room and demanded we leave whilst cutting the cake which was completely unprofessional.

Absolutely disgusted at the service.

Disgusting manager called Jane at the Chelmsford branch. So rude, pathetic, confrontational and just overall disgusting. Ruined an 8 year old birthday party. I would never go back.

Came last week and no problems going on the inflatables with grippy socks that weren't their own. This week they wouldn't let my daughter on without the branded ones. The receptionist had said we could go through and try, see if the marshalls would allow it. But she then came over to the supervisor and I saw her pointing us out, them the very second my daughter went to the inflatables, the Marshall there was radioed to stop her. Her socks have more/better grips than the NW ones but still weren't acceptable despite no issues last time. Just a pathetic cash grab. The manager said its company policy and a health and safety issue but couldn't explain sufficiently why they were any different. The nearby Air Haus is practically identical in terms of the inflatable area and they don't even require socks of any kind. If NW want to insist people wear their socks, they should be provided free of charge, otherwise allow similar safety socks. Was told insurance won't cover that, so change the policy so it DOES include similar safety wear. We all sign waivers anyway so can't sue them regardless.

Children enjoy it but there can be adults getting in the way of children and vice versa. Should be separate sessions for each age group.

I visit there once every 3 weeks and have been many times. I tried to take advantage of their multi visit reward card system. I always forget to take the card with me and therefore have many cards with one or two stamps.

I presented them to the desk to redeem a free visit and was turned down as I may have stolen some of their pre-stamped cards from beside the till as many people do.

Not a nice feeling to be called a thief by the manager (Ben) at Watford branch

Excellent Excellent Excellent

Staff very friendly Kids loved it. Super value for entry and a meal
Will definitely return

Pathetic rule about wearing their branded socks, so wouldn’t let my son in the inflatables even though he was wearing other branded grippy socks.
Ridiculous. We paid to get in and use the facilities.
Avoid. Spent £6 on 2 bottles of water too. It was absolutely freezing in there too.

Won’t be returning or recommending.

I write this while still at the location. I attended with my four children aged15,13,10 and 8 at 4pm. There is no self check-in, only one member of staff working the till and my intention was to sit in the cafe while the children played. The cafe area and upstairs seating area are very depressing and do not encourage you to stay.
Only one member of staff working the cafe so when she had to split her time between cooking and serving. I only wanted a coffee, but left the queue realising she was working alone.
The seating areas are akin to prison visiting room; dark lighting and furniture with black walls is not a nice place to sit for two hours.
No thought has been put in to that.
In this modern day I don’t feel it’s much to provide a comfortable sitting area for adults who’s children are old enough to play without the adult supervision.
Understandably I left and went I nearby costa while they played.
The kids had fun but at £118 I would expect better!

This place is very good with a wide variety of things to do
Definitely coming again
And Jason is the best manager ever

(Liverpool) It was the worst party I’ve ever held for with of my two kids in over 11 years of holding them.
The party room was a mess with puddles on the floor. Dirty table. Nothing laid out. Not enough food, some of our guests didn’t have any food and ate one of the mums lunches she’d bought at the cafe.

Megan told me I couldn’t buy any more food. But I was told when booking I could.

She then screamed at me all the way the stairs telling me to speak to her manager because I dared say that this had been a total disaster. She proper kicked off.
In front of everyone she was in my face yelling and screaming.
One of the other staff did apologise on her behalf but we were all so upset by then. She also said I could buy extra food. The place is a joke!!!

We just finished the party and left quickly as I wanted to focus on my boy having a good time so I am hoping this went over his head.
I would not rate this place or recommend to anyone.

No supervision, 5 year olds running around causing accidents. On the day we went there was a baby on the course. Place is a joke save your money!

Took my friends kids here and it was epic. They had a great time tearing around the course. Great family fun, easy to organise and find.

Stewards too young, too busy chatting and applying lip gloss to ma8ntain any safety
Why are 5 year olds ok to be on inflatables with grown men charging round

Staff was rude , kids didn't feel welcome at all. But what I was more shocked was how the staff in there is extremely rude . Specially at the reception , makes you not want to bring your kids in there ever again .

Good facilities, an hour was enough for us.
Good taste of how the tv show is.
During our visit today Courtney was very accommodating, professional and helpful so we share thanks to her