Ninjawarrioruk Avis 

Ninja is sooooo supportive to our client group.
They go out of their way to make the experience enjoyable and memorable for young people who have often forgotten what it is like to have so much fun.
Sometimes we have to rearrange, and they are incredibly accommodating.
I can't fault them!!

Would give this no stars if possible!
Staff were rude, we ordered food and were asked where we were sitting. Took our drinks and were expecting the staff would bring our food up to us. 20 mins later we were still waiting, so we went down to find our food just sitting on the side, why ask where you are sitting if you aren't going to bring it over?! If I’d known, I would have come down sooner. A little while later I did see staff delivering food so it must have been just us. Food was cold and very below par. We went in a group of 10 and I have high hopes for this place. Will not be going back.

Very dirty establishment, toilets were disgusting. No toilet roll either, and staff were not willing to do anything about it. I felt ignored the whole time I tried to raise something.

Attempted to go to the Teesside Park Ninja Warrior but was turned away due to a corporate event on 04/10. There was no advertisement anywhere that the site was closed for this reason whether on their website or social media pages. This was in addition to a member of our party emailing and speaking to members of staff the prior week seeking clarification that we can just attend on the 4/10 without the need to book. Staff at the reception were incredibly unhelpful and didn’t seem to grasp that we had not been given notification

My son and his friends enjoyed their stay @Ninja warriors Teesside. In his words, "Best Birthday party ever!". Their host, Reeth, was very lovely and patient with the kids. Amazing food was hot and ready for their hungry bellies after lots of play. The ultimate slushies was so refreshing for sweaty boys and girls. Thanks @Ninja warrior team.

The ninja warrior branch in Chatham is totally awesome ! Children love it . Staff are great and really friendly . They are also everywhere to make sure spirits don’t run to dangerous levels .

Amazing from the moment we entered! 27/07/24
Staff at the desk were very lovely and welcoming!
I attended with my 2 children and my friends and her 3 children.
Kids absolutely loved it and so did 1 😁. Food and drink prices very reasonable. Great atmosphere great music and great staff! Definitely recommend to everyone! Thinking of booking a party for my son! Will be back!
Thank you!

Taking the 💩, kids party this weekend (21 July) and they don’t provide jugs of juice at weekends!!! Duck off. Happy to sell you a can of fizz or fruit juice for over £2 a can. Party of 16 - do the math, daylight ducking robbery. Further the whole place is a disorganised mess. Watch out for your little ones being barged over by teens/adults. Avoid and save your money.

Booked for my son to take 6 friends for his Birthday. Not enough to book an official party. Booked the 6pm slot on a Sunday for cost affordability. Asked those attending to arrive at 5pm so we could have a bite to eat in the cafe and do the cake before they went on. This was so we would not keep the staff at closing time, 7pm.

On arrival at 4:40pm, I found two tables in the cafe. Went to order food but there was a sign saying the cafe was closed due to circumstances. When I approached the staff, they said the cafe closed at 5pm, this was before 5pm. I said I would go and collect food and bring it back to be told that I could not bring in any food. I asked to speak to a manager and told to go downstairs, only to hear that the lady behind had been rude to members of our party. Turs out she was the manager. I expressed my disappointment that the cafe is closed over 2 hours before their closing time, and this is not stated on their website. She informed me that the chef is cooking for a party and then after calling a member of the team down that the kitchen would be closing then after they had cooked for the party. Again, I expressed that this is not suitable and on booking should be communicated. Again, I asked if I could bring food in, to be told no due to allergies and contamination. At this point I said that my son is ASD and has allergies, so he requires to eat food that is safe, and he is comfortable with, her reply was she has an ASD child so understands and that my son/party are welcome to go to the carpark to eat. I again expressed this is not acceptable, especially as the staff had been seen to stand outside the front door smoking and continued to throughout our visit. At this point the manager and the cafe staff member agreed that 4 portions of chips could be cooked for us, but we would have to wait 30 minutes. I agreed to this, even though one member of the party could have an intolerance, but it was all they could eat as their own food was not allowed to be consumed. I had a cake for my son but was informed that I could not light the candles as the sprinklers would go off. I said that I had checked this on their website, and it says candles are fine but not sparklers. He then said that this is for arranged parties only and in the party rooms. Two party rooms were not in use so I asked I could use one for the cake. No, was the answer as I would not be ensured for my guests. The chips portions when they came were very good but we did notice that the chef was not wearing a beard net or other hygiene wear. When our party were on the course, staff were then eating pizza, chips and nuggets, so the kitchen was open for them.

The staff on the floor, when the session started were all stood under the staircase eating and drinking, I understand they need a break, but their breaks should be official and not at the start of the course, especially when we had been told strictly, that no food or drink is to leave the café.

The toilets were a disgrace too, in the men's there were no cubicles in use being closed off, and in the females only one cubicle in use, out of three, and this had no lock on the door. The disabled toilet was locked and when we did need the key there were not staff around to ask, which was the same when one of the party was injured on the inflatable and they had to hobble back up to the cafe to seek help from myself as we had been told that spectators had to stay up there.

Thankfully the children thoroughly enjoyed their time on the course and they ended the birthday gathering on a high, but to spend well over £100 and be disappointed as much as we were, without any compassion, inclusivity or professionalism from some of the staff or the venue I am confident in saying that we and none of the party will be returning.

To make it worse, if you want to make an official complaint in writing you must email the venue you went to, where you have already complained but nothing was done to resolve the situation. There should be a head office contact available to deal with central complaints.

Wanting to make use of the Blue Light Discount, I dutifully did as instructed on the website, and booked on arrival. An immense queue greeted us and although we arrived 25 minutes before our desired time of 12.00, it took so long to be served, we had to wait until the 12.30 slot!
I Informed the person serving us about the discount card, and the discount was applied. But, I found out that the charge for booking on arrival was much more, so although the discount was applied, I didn't get ANY money off the price I paid! So although they advertise a 10% discount for blue light card holders and for students, in reality you pay the same price!!
I then attempted to pay, and the card reader wasn't working :/
The place looked very tired and very grubby, very poor lighting.
We did go when it was recently opened, it was much better then.
The plus was that the kids enjoyed themselves, but we won't be rushing back.

Bristol

Having been encouraged to book online to avoid the queues on arrival I dutifully paid just under £30 for me and my 8 year old to go.
Upon arrival, the smallest poster on a stand in the reception stated that because of Fathers Day “Dads go free.” I enquired at the desk to be told that they could do nothing about it since I had booked online. I requested the manager - who turned out to be of the same appearance as my 8 year old son. I explained and was told that there was nothing that they could do. I requested the Head Office address, and the managing directors name, only to be told that they are not allowed to give out this information.

Clearly the company is purely focussed on maximum profits with zero customer service.

Will avoid in the future by telling my son that the venue is now closed.

This is not a place that’s run by adults … and the few that MIGHT take it in turns managing shifts do not care about customer service. There are rules, but no one follows or enforces them, and the toilets are digesting. This is the second time we’ve been in the last 18 months (I wanted to hope it was a one off or they’d had time to get it together - but no) so it will definitely be the last. If you want a good experience, free dog in bemmy is the one.

amazing place great facilities

Not helpful staff, toilets as in men’s had to take my young son heavy urine smell no staff give a crap. All staff young apart from manager all to young to give a crap 💩
Being served drinks and young man who went to serve us let 6 of his mates in front of me and my 9 and 11 year old didn’t give a crap
Chatham one pull your socks up

Ninja Warrior Walsall - 10/10 Would recommend! I had a party for my sons 10th Birthday Party on Sunday and I was so impressed! Saffiyah (our party host) really made sure that everything ran smoothly, she was very attentive and there was not one time that I needed her and she wasn't around. Thanks again for the best time!

Great customer service. Leeds.
Prompt email reply and my query was dealt with positively.
We went today with 2 teenage girls. They loved it. Plenty of helpful staff and great coffee while we watched them enjoy themselves....
Definitely will be back!

i hurt myself sunday, they didnt help me & when i rung the southampton branch i spoke to a manager on monday & still not had any accident form or help!! i want my money back !!! if this was my childs injury i would of sued them & still seriously contemplating this fuether as still havnt heard back!!

Poor service; don’t bother trying to contact any of the venues, you can’t talk to anyone and no one follows up after leaving numerous times and never had a call back (Bristol venue)

I accidentally booked the wrong venue and just wanted my booking transferred.
I had to pay again at the right venue! I know it’s my mistake but it would have been nice to speak with someone and to get my booking transferred.

TERRIBLE!

We made use of the after school package for my son and some of his friends as it was his birthday at Ninja warrior Milton Keynes. They had an amazing time and the staff were extremely friendly and helpful. Jen specifically went above and beyond to make us feel welcome and looked after the entire time. We had pizza and chips and the food was such high quality and very tasty, fresh and warm! Great value for money and we will definitely make use of this offer again. Highly recommend!

Had a really positive experience at Ninja Warrior, Swansea. Very good service and helpfulness on my son’s 11 birthday. Our designated staff member was brilliant and really added to the experience for the children and the adults, I remmember their names as Katie and never.. wonderful girls.

Birthday party with kids aged 5-10 today @17:30, they won't let you stay with your young kids unless you buy some magic socks. They then told us they are not responsible for the kids safety, they didn't tell off the teenagers as they run all over the place nearly knocking over the little kids despite "no running". Later 1 of the members of staff was seen shouting at a 10 year old from our party until he cried. Absolute cowards.

Complained to the manager and just got a load of abuse, no manors. Absolutely disgusting service, you would have to be stupid to go to this place.

We went here a few years ago and had a great time but will not go back now.