NinthAvenue United Kingdom Avis 

251
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Voir plus

Noté 5 sur 5 étoiles

Bought these and live in the UK. Communicated through the shipping process and received the item in a timeframe you would expect for an international shipment (you cannot get these in the UK) delight... Voir plus

Noté 1 sur 5 étoiles

So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

251 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,0

Tous les avis

(251)

73 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The best product on the market

The best product on the market. I can’t get it in the U.K. and nothing here comes close. I have very curly hair/ frizzy hair and this product takes the beast like no other.
I was kept informed the whole way, with regards to the shipping. It was slick and quick and I am off the charts happy. X

20 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I would recommend this company

I would recommend this company to anyone who needs to buy cosmetic products from outside the UK. The product I bought came from the US. It is the 2nd time I have ordered through them and everything went smoothly.

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A Unique Product.

A unique product I have been using for about fifteen years. The best shower and hair wash I am aware of. No chemicals or addatives. A one gallon will last for ages and available at a reasonable price. Had to be delivered from the USA with no problems with customs.

5 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Stay away -

Stay away -
Impossible to get in touch with them
The product has been charged but not sent after 3 weeks
The few times I get repsonse from customer service through their email it is a ramdom answer not answering my questions
Think this is not a legit site but a scam

14 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Warning messages go unanswered

Warning! This company does not respond to chats and messages to their email bounce.

28 septembre 2025
Avis spontané
Logo de NinthAvenue United Kingdom

Réponse de NinthAvenue United Kingdom

Hi Caroline,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NinthAvenue

Noté 5 sur 5 étoiles

Great customer service

Good communication throughout buying process. Had bought from what I thought was a UK seller as had hoped that it would mean quick delivery. Slightly disappointed to find item was coming from US, so took longer than anticipated. Due to a difference in the packaging, I thought the wrong item has been sent. Company was quick to investigate and reassure me that the item was correct as ordered. Great customer service.

5 août 2025
Avis spontané
Noté 1 sur 5 étoiles

I bought 2 pairs of back up…

I bought 2 pairs of back up hairdressing scissors(been in the hair game for 40yrs).One arrived broke the other blunt.Cheap s**** from China.(certainly not Japanese).Couldn't get hold of anyone when eventually someone replied to my email they offered me a 15 % discount.STILL WAITING.STAY CLEAR.
.

2 mars 2025
Avis spontané
Logo de NinthAvenue United Kingdom

Réponse de NinthAvenue United Kingdom

Hi Gary,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
NinthAvenue

Noté 1 sur 5 étoiles

DO NOT PURCHASE FROM THEM

The customer support team is outsourced by a company who have no internet in resolving complaints. They are also very difficult to get hold of and use delay tactics.,All 3 of my
Items arrived badly damaged (unusable) through poor packaging choices. I requested a full refund and they offered to send me new products then informed me they would arrive in 3 months time to which I then requested a full refund. They are now taking days to respond to emails and their phone line never connects to an agent or human. They have since offered me a 10% token off next purchase and refuse to acknowledge my request for a refund. They sell luxury beauty products and claim to have 24/7 customer service support but it is all a front. Highly frustrating as they now have over £150 of my money and are making it incredible difficult to get back. AVOID!

25 janvier 2025
Avis spontané
Logo de NinthAvenue United Kingdom

Réponse de NinthAvenue United Kingdom

Hi Emma,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Noté 5 sur 5 étoiles

Iit came on time…

It came on time the envelope was not sealed though but the packages in side were sealed plastic so it wasn't to bad but you might want to query why the envelope wasn't sealed
Kind regards
Marcia

27 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Scam

Scam, do not order. I ordered 4 items and received only one (from the US). They are a dropshipping company that buys fakes reviews and abuses TrustPilot policies in order to remove the bad ones.

20 décembre 2024
Avis spontané
Logo de NinthAvenue United Kingdom

Réponse de NinthAvenue United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Vidisha

Noté 5 sur 5 étoiles

Products received as described and I was very satisfied with the service.

Products received as described and I had a query on the delivery timeline and contacted them via the customer service number. I can honestly say they could not be more helpful they said they would follow up and they did with an email as promised and items came on the timeline they predicted. They were very helpful and it was nice to actually speak to a physical person instead of a web or emails.

20 décembre 2024
Avis spontané

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