Noble Claims Services Avis 

I would like to thank all at nobleclaims for the very professional way I was delt with made me feel special. I'm a pensioner not good with computers but the people there explain how I should do everything and spoke slowly and clearly and very polite so once again a big thank you

A WARNING TO OTHER DRIVERS — THINK TWICE BEFORE USING THIS COMPANY

I had been insured with this company for two years and, until I actually needed them, everything seemed fine.

Then I was involved in an accident where another driver hit me and was driving without insurance. Since the company was unable to recover the money for my claim from the uninsured driver, my insurance premium was increased dramatically.

When I decided to leave the company because of this, things got even worse. They recorded the claim as “at fault” against me and removed 10 years of No Claims Bonus.

So, despite being hit by an uninsured driver, I ended up facing a huge increase in my insurance costs and losing years of No Claims Bonus.

This experience completely changed my opinion of the company. Everything may seem fine when you don't need to make a claim, but the real test of an insurance company is how they treat you when something actually goes wrong.

Based on my experience, I would strongly advise other drivers to read the policy terms very carefully and understand exactly what can happen to your No Claims Bonus and future premiums if you are involved in an accident with an uninsured driver.

Situation explained very well and answered my query well too

Thank you so much

My Vehicle caught fire on the 25th July 2026. I called the claims line and it was towed away. For 4 weeks I did not know and neither did any staff at Noble Claims knew where my vehicle was or what is or has happened to it. I received my vehicles TFL Private Hire License Plates from a company located in Canvey Island. I have called Noble Claims once or twice a week since the fire and finally gave up contacting them on the 26th August 2026. It is now the 18th September 2026 and I still have not been contacted. Initially it was taken to a garage without a ramp, so Noble Claims told me which is stupid as the fire was UNDER the right hand side of the vehicle. Over the space of 4 four weeks and many calls, on each occasion I was told it was being taken to a garage with a ramp. I have no alternative but to contact the FCA, Local MP and the media to:-
1) Try and locate my vehicle
2) What is happening to my vehicle
3) Why I have not been contacted about the progress of inspecting/ assessing my vehicle
4) Why was I offered a Kia Sorrento 7 seater vehicle as a replacement to my vehicle which is a 9 seater vehicle
5) Why the Directors of Noble Claims Services / Direct Chauffeur Line Insurers and many other Companies between them have not replied to my emails, calls for their help from their staff in this matter.

Choose your Private Hire Insurance Company wisely.

Just spoken to Amy at Noble claims. Absolutely fantastic experience. She put me at ease right away with her knowledge of the industry and eased the last 48 hours of anguish I had experienced with other companies!
An absolute asset to your team.
Thanks again Amy, I have followed your advice and it seems I’m making progress.

Still..
Like stone in wall. After additional 7 months.
From one untrained call handler to second untrained call handler.
Usles in pursuing your will.
Provided with cctv footage from accident, police case reference nr. Police constable name and contact details. No progress to close all cases and settled as non fault.
Denied my cash settlement without any written reasons ( means in insurance policy)
Expecting management to call me ASAP.
Not happy not happy at all

Louise b was so helpfull n nice absaloutly brilliant customer service

Grace was very helpful this morning. She was very polite and helpful in my case and advised according to the situation.
Thank you very much.

Excellent customer service by Grace from Noble Claims.

To be completely honest, after getting into a car accident, I was filled with anxiety about the claims process, especially after scrolling through some negative online reviews. I was genuinely worried things would drag out.

However, DCL Insurance completely proved those worries wrong. My entire claim was fully resolved and cleared in just 14 days!

A huge thank you to Louise B. The level of dedication, and professionalism she showed is the exact reason I felt compelled to take the time and write this review. Whenever I had questions, her supportive and friendly approach made navigating a stressful situation so much easier.

DCL Insurance and especially Louise delivered top-tier service. I am beyond satisfied and will gladly recommend them to anyone!

The least called Maddison was amazing and so helpful so good service with her.
Thanks again Maddison

Great service

The customer service agent Grace was very professional and helpful during the call.

Just had a return phone call as promised and was helped by a lovely adviser called Grace.
So easy to deal with. She quickly and efficiently too all of the relevant details and helped to progress my claim

Many thanks

The customer service is outstanding. I am verg pleased with the service I have received.

Very professional service maddison made it so easy to sort out thanks alot

Izzy was excellent and very helpful. I really liked how approachable and kind she was in sorting out my questions! Excellent customer service!

I recently called Noble Claims Services for an update on my claim and was assisted by Amy. I had several questions regarding my case, and she answered each one clearly, thoroughly, and with the utmost professionalism.

From the very beginning of our conversation, Amy put me at ease with her friendly and approachable manner. She took the time to address all of my concerns and ensured I fully understood the information provided.

Amy is a real asset to Noble Claims Services, and her excellent customer service reflects very positively on the company. Thank you, Amy, for your help and support.

It was a pleasure speaking to Grace today, she provided exceptional customer service and eased my worries. Thank you very much for your help.