These guys are amazing. Deliver as promised and sorted out issue with a 8 month old unit with no issues. Gave some options to try and then replaced part of the unit that has caused the issue.Really ap... Voir plus
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Lisez les avis des autres
Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
L'entreprise a répondu
Liam Walker provided excellent support. Communication was clear, friendly and prompt throughout. When my diffuser stopped producing mist, he helped me troubleshoot the issue and arranged a replaceme... Voir plus
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Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,9
Excellent
442 avis
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Great product and great customer…
Great product and great customer service. I had a small issue with my order and it was corrected within an hour with a replacement on its way.
5 février 2026
Avis spontané
Réponse de NOIR
Dear Ben,
Thank you for sharing your experience with us. We are delighted to hear that you are pleased with our luxury products and the level of support you received from our customer service team.
We understand that issues can occasionally arise, but our priority is always to ensure they are resolved as quickly and efficiently as possible. We are glad we could correct your order within the hour and get a replacement on its way to you immediately. At NOIR, we strive for excellence and want every member of our community to feel valued and heard.
Your satisfaction is very important to us, and we appreciate you giving us the opportunity to make things right.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
Great Support!
Had an issue with the car diffuser whereby it had stopped producing vapour. Spoke to Liam (he is a ⭐) and he quickly identified the problem and posted out a replacement top. All good now.
Great service from the team at Noir.
5 février 2026
Avis spontané
Réponse de NOIR
Dear Mr. Mark,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that your car diffuser is now working perfectly and that you are pleased with the resolution provided.
It is wonderful to receive such kind words about Liam. Our team strives for excellence in customer support, and we are glad he could quickly identify the issue and send out a replacement top to get you back to enjoying your luxury scents.
Providing a seamless service is our priority, and we are grateful for the opportunity to have resolved this for you so efficiently. Your satisfaction means a great deal to us, and we are happy to have you as part of our community.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
Can not rate products and customer…
Can not rate products and customer service highly enough, every experience/interaction I have had with them has been 5 star. Keep up the good work. Gained a Returning customer
30 janvier 2026
Avis spontané
Réponse de NOIR
Dear Mk,
Thank you for your wonderful feedback. We are absolutely delighted to hear that you have had such positive experiences with both our luxury products and our customer service team.
Knowing that every interaction you have had with us has met a 5 star standard is incredibly rewarding. At NOIR, our customers are our primary priority, and we strive for excellence in every aspect of our service to ensure our community feels valued and supported.
We are honored to have gained you as a returning customer and are truly grateful for your encouragement to keep up the good work. Your support motivates us to continue maintaining the high standards you have come to expect from us.
We look forward to serving you again in the future.
Best Regards.
The Noir Team
After reaching out to the Noir team I…
After reaching out to the Noir team I was surprised with a same day response from Liam as normally most companies will take a long time to get back! The communication was fantastic and my problem was resolved so quickly even when I didn’t have all the proof required however the team agreed to send me out a replacement free of cost. What a fantastic customer service experience thank you very much
30 janvier 2026
Avis spontané
Réponse de NOIR
Dear Anna,
Thank you for taking the time to share your experience with us.
We are delighted to hear that you received a same-day response and that Liam was able to assist you so efficiently. At NOIR, our customers are our priority, and we strive for excellence by ensuring our communication is both helpful and swift. We understand that sometimes things do not go perfectly, which is why we aim to provide a luxury service experience by being understanding and flexible, even when documentation may be incomplete.
It is wonderful to know that your replacement was organized quickly and that you are satisfied with the resolution. We truly appreciate your kind words about our team. We look forward to serving you again in the future.
Best Regards,
The Noir Team
Do not waste your time
I am absolutely appalled by this company, I ordered a dress a week before my 18th birthday (January 22nd) with express shipping, with no doubt in my mind that it wouldn’t arrive in time as I’m sure many would agree that’s a sufficient amount of time to ship a single dress. The dress has still not arrived to my house more than a week after my birthday. I have emailed the company with no response or reasoning, this which understandably ruined my birthday and put a damper on the day. I would strongly advise against purchasing from this company! Incredibly upset.
15 janvier 2026
Avis spontané
Réponse de NOIR
Dear Mabel,
We are very sorry to hear about the disappointment you experienced surrounding your 18th birthday celebrations.
However, it appears there may be a misunderstanding regarding the company you have reviewed. We are a luxury car fragrance brand and do not sell or ship clothing items or dresses. Because we are an entirely different company from the one you ordered from, we do not have any record of your purchase or your previous emails in our system.
We truly empathize with how upsetting this situation must be; however, as we are not the brand responsible for your order, we would be very grateful if you could remove this review from our page. This will allow you to redirect your feedback to the correct company so they can provide a resolution. We wish you the best in getting this resolved.
Best Regards,
The Noir Team
Great products I have bought numerous…
Great products I have bought numerous different products for the car. Customer services are absolutely brilliant Liam especially has helped me out loads with my diffuser and nothing was too much trouble. Great company
27 janvier 2026
Avis spontané
Réponse de NOIR
Dear Andrew,
Thank you for your kind words and for being such a loyal customer.
We are delighted to hear that you have enjoyed the various products you have purchased for your car. It is wonderful to know that our team, especially Liam, provided the support you needed and ensured that nothing was too much trouble. At NOIR, our customers are our priority, and we strive for excellence in every interaction to ensure you receive a luxury experience with both our products and our service.
Your feedback means a lot to us, and we will be sure to pass your praise along to Liam. We look forward to serving you again in the future.
Best Regards,
The Noir Team
I have had many a different type of car…
I have had many a different type of car air freshener and although some of been nice (the hanging ones) they soon fade. This however lasts and lasts. The smell is like the best aftershave. Looking forward to trying other fragrances in the range
20 janvier 2026
Avis spontané
Réponse de NOIR
Dear Robin,
Thank you for your kind words and for sharing your experience with our car air fresheners.
We are delighted to hear that you are enjoying the longevity and quality of our fragrances. Our goal is to provide a consistent luxury experience that outlasts traditional alternatives, and it is wonderful to know that the scent has met your expectations.
At NOIR, our customers are our priority, and we strive for excellence in every fragrance we develop. We are very pleased that you are looking forward to exploring the rest of our range, and we are confident you will find more scents to enjoy. We look forward to serving you again soon.
Best Regards,
The Noir Team
I brought 2 diffusers a couple month…
I brought 2 diffusers a couple month back and had a slight problem with them. I was asked to send both back and within the week I had 2 brand new diffusers delivered to me 👍 great customer service and very understanding everything was handled perfectly and quickly 💪💪
21 janvier 2026
Avis spontané
Réponse de NOIR
Dear Matthew,
Thank you for taking the time to share your experience with us.
We are very pleased to hear that we were able to resolve the issue with your diffusers so quickly. We understand how important it is for your home to feel like a luxury space, and we aim to handle every concern with the efficiency and care you described. Our customers are our priority, and it is wonderful to know that our team provided the understanding and support you deserved.
We appreciate your patience during the return process and are glad your new diffusers are now with you. It was a pleasure assisting you, and we look forward to serving you again in the future.
Best Regards,
The Noir Team
Bought as a present for someone
Bought as a present for someone. They have loved it. Will definitely be purchasing more in the near future.
12 janvier 2026
Avis spontané
Réponse de NOIR
Dear Zulfraz,
Thank you for sharing your wonderful experience with us.
We are absolutely delighted to hear that the item you purchased as a gift was so well-received. There is nothing more rewarding for us than knowing our products have brought joy to someone special. At NOIR, our customers are our absolute priority, and we strive for excellence in every order to ensure your gifting experiences are seamless and memorable.
It is a pleasure to know that you found the quality to meet your expectations for a luxury gift. We truly appreciate your support and are already looking forward to serving you again in the near future.
Best Regards,
The Noir Team
Excellent communication
I recieved my order within days of purchase. Item was lovely however just simple mistake of sending the wrong refill scent. Emailed straight away and a staff member named "Liam" answered politely and promptly and within a few emails back and forth my correct item is on the way with no hassle or disruption atall. Really really pleased and couldnt recommend enough. Excited for my product to arrive :) thanks again!
24 janvier 2026
Avis spontané
Réponse de NOIR
Dear Kacey,
Thank you so much for taking the time to share your experience! We are delighted to hear that your order arrived quickly and that Liam was able to resolve the refill mix-up promptly and smoothly.
Your kind words mean a lot to our team, and we are thrilled you are excited to receive your correct item. Thank you for recommending us, we truly appreciate your support!
Best Regards,
The Noir Team
These aroma diffusers are a real game changer
These aroma diffusers are a real game changer in having a nice smelling car.. 😃 I bought 2 of them for our cars & couldn't be happier.. I also ordered some more scents so we can swap them around, so we don't get bored/use too of the same scent.. if you want a great smelling car this is the way forward 👌
15 décembre 2025
Avis spontané
Réponse de NOIR
Dear Stuart,
Thank you for sharing your feedback! We are thrilled to hear that you are enjoying the aroma diffusers and that they are keeping your cars smelling fresh.
It’s great that you are experimenting with different scents , swapping them around is a perfect way to keep things interesting and enjoyable. Your enthusiasm truly means a lot to us!
Thank you again for choosing our products and for your recommendation.
Best Regards,
The Noir Team
I placed a second order and I…
I placed a second order and I accidentally forgot to add the free refill, so I emailed and explained and Liam sent the item out for me and just requested the postage be paid for, completely understandable as it was my error and I had already received the first part of my order - quick responses and really helpful, thankyou
24 janvier 2026
Avis spontané
Réponse de NOIR
Dear Jenni,
Thank you for sharing your experience! We are glad we could assist you with your additional refill, and we appreciate your understanding regarding the postage.
It’s wonderful to hear that customer support was able to provide quick and helpful support , we always strive to make the process as smooth as possible for our customers. Your kind words mean a lot to us and will be shared with our team.
Thank you again for choosing our products!
Best Regards,
The Noir Team
Great product perfect service
Great product and the scents are perfect particularly the Noir Oud.
I had some minor problems with the operation of the atomiser , but this was sorted out really efficiently and professionally.
Liam the customer service manager was a pleasure to communicate with to resolve my issue, more Companies need to take a leaf out of Noirs customer service experience a real customer first business thank you
21 janvier 2026
Avis spontané
Réponse de NOIR
Dear Neil,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the Noir Oud and that the diffuser is performing well.
We are also delighted that customer support was able to resolve your issue efficiently and professionally , it’s always our goal to put our customers first and provide a seamless experience. Your kind words mean a lot to us and will be shared with our team.
Thank you again for choosing our products and for taking the time to share your experience!
Best Regards,
The Noir Team
I got bought a savage diffuser for my…
I got bought a savage diffuser for my car, which to no fault of the company's had leaked on the way to me. When opening the package, I could see it had leaked everywhere.
I contacted customer support, where Liam assisted me and got a replacement sent out. I was truly shocked on how good the customer service was.
Thanks Liam, very much appreciated.
21 janvier 2026
Avis spontané
Réponse de NOIR
Dear Oliver,
Thank you for sharing your experience! We are glad we could assist you and that customer support was able to provide timely support.
We truly appreciate your patience and understanding regarding the shipping issue, and we are delighted to hear that the replacement diffuser reached you in perfect condition. Your kind words mean a lot to our team, and we will be sure to pass along your thanks to Liam.
Thank you again for choosing our products!
Best Regards,
The Noir Team
Aroma Luxury Diffuser
The Aroma diffuser is premium. I was skeptical at seeing the mixed reviews from Facebook posts, Instagram Promotions and etc.. I still bought the product and I have been impressed. The product feels heavy I.E quality feels quite strong, the look of it looks premium and luxury. The usage has been good and does work properly.
With the mixed reviews of the product breaking and not working properly after a month, It's down to the user. I spoke to Liam from Noir about the issues and we had a lengthy discussion over email with quick responses. If you look after the product, it'll live! Using the right cable, keeping it inside rather than left over night in the car.. It's all the details which count to make the product good.
So far so good and infact bought another! This is a good product and I do recommend potential customers to try this out and to look after it properly!
20 janvier 2026
Avis spontané
Réponse de NOIR
Dear Customer,
Thank you for taking the time to share such detailed feedback! We are delighted to hear that the Noir Aroma Diffuser has impressed you, both in quality and performance. It’s great to know that you appreciate its premium design and functionality.
We also appreciate your thoughtful note about proper care, using the correct cable, keeping it in appropriate conditions, and following the usage guidelines can make all the difference. Your experience highlights exactly how to get the best from the diffuser.
It’s wonderful to hear that you were satisfied enough to purchase another unit, and we’re grateful for your recommendation to other potential customers. Your support means a lot to us!
Best Regards,
The Noir Team
Bought a bundle
Bought a bundle in October… for a Christmas present. (I know I was far too early)
I recently contacted Noir to discuss an issue that I had with just one of the products
The customer service is excellent and great communication
They returned the message within a few hours
The product has now been replaced
They are great fragrances and would highly recommend….. did I mention excellent customer service !!
18 janvier 2026
Avis spontané
Réponse de NOIR
Dear Andy,
Thank you for sharing your experience! We are thrilled to hear that our team was able to quickly resolve the issue and replace the product for you. It’s wonderful to know that you are enjoying the fragrances and that our customer service left a positive impression.
Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to delighting you with our products and service again in the future!
Best Regards,
The Noir Team
Leaking package
Had a leaking package contacted noir they was great replaced it free of charge great product
17 janvier 2026
Avis spontané
Réponse de NOIR
Dear Trevor,
Thank you for your feedback! We are glad we could quickly resolve the issue with your leaking package and that you are happy with the replacement. It’s wonderful to hear that you’re enjoying the product, and we truly appreciate your support.
Looking forward to serve you again soon!
Best Regards,
The Noir Team
Excellent service
First order got lost in transit so contacted customer service a man named Liam got back to me very quickly and sorted things out.. product is fantastic and customer service was excellent..would highly recommend this company.
16 janvier 2026
Avis spontané
Réponse de NOIR
Dear Gary,
Thank you for sharing your experience! We are glad to hear that our customer support was able to assist you promptly and ensure your order was sorted out. It’s wonderful to hear that you are enjoying the product and that our customer service met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best Regards,
The Noir Team
Great customer care
I have been buying Noir products since 2022 and always been satisfied with my purchass.
I am very pleased with the support from the customer service team, the team responded quickly efficiently to my queries.
10 janvier 2026
Avis spontané
Réponse de NOIR
Dear M Ore,
Thank you for your continued support since 2022! We are thrilled to hear that you have consistently been satisfied with your purchases and that our customer service team was able to assist you promptly and efficiently.
Your loyalty and kind words mean a lot to us, and we look forward to serving you for many more years to come.
Best Regards,
The Noir Team
This has been my third purchase
This has been my third purchase! I love these sprays, perfect for the car and house. I personally use this on my prayer mat and now the Ramadan is round the corner Ill be ordering more!
15 janvier 2026
Avis spontané
Réponse de NOIR
Dear Kiran,
Thank you for your continued support and for making your third purchase with us! We are delighted to hear that you enjoy using our sprays in your car, home, and even on your prayer mat.
With Ramadan approaching, we are thrilled to be part of your preparations and look forward to serving you again soon. Your kind words truly mean a lot to us!
Best Regards,
The Noir Team
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