These guys are amazing. Deliver as promised and sorted out issue with a 8 month old unit with no issues. Gave some options to try and then replaced part of the unit that has caused the issue.Really ap... Voir plus
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Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
L'entreprise a répondu
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
L'entreprise a répondu
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,9
Excellent
440 avis
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Ordered two savage diffusers
Ordered two savage diffusers, great scent unfortunately human error occurred and id only been sent 1 insted of two that id Ordered but after speaking to liam from customer service it was quickly and promptly resolved and the 2nd was sent out the same day.
Great customer service, id recommended subscribing as you can get new scents every month! Thanks NOIR pukka products!
25 février 2026
Avis spontané
Réponse de NOIR
Dear Jack,
Thank you so much for sharing your experience with us.
We are thrilled to hear that you are enjoying the Savage diffusers and that our subscription service is hitting the mark for you. We are sincerely sorry for the initial oversight with your order, but we are so glad Liam was able to step in and resolve the issue promptly by getting your second diffuser sent out the same day.
Providing a luxury experience and products is what we strive for at Team NOIR, and your recommendation means the world to us. We look forward to sending out your new scents every month!
Best Regards,
The Noir Team
I had bought my partner a diffuser for…
I had bought my partner a diffuser for Christmas, which he said he absolutely loves. However, after not having it for very long it stopped working. I got in touch, spoke to Liam who was very helpful and he was able to determine the cause as to why it wasn’t functioning. He sent out a new part at no extra cost and had been delivered fairly quick and I’m glad to say the problem has been resolved.
25 février 2026
Avis spontané
Réponse de NOIR
Dear Jen,
Thank you so much for sharing your experience with us.
We are thrilled to hear that your partner absolutely loves his Christmas gift. We are sincerely sorry that the diffuser encountered a technical hitch shortly after, but we are so glad Liam was able to provide the helpful support we pride ourselves on.
Ensuring a luxury experience, from the scent to the service is our top priority, and we’re delighted that the replacement part arrived quickly and resolved the issue. It's great to know your partner can get back to enjoying his favorite fragrance!
We look forward to serving you again soon.
Best Regards,
The Noir Team
Great ! Definitely worth it
I’ve been ordering the sauvage spray for a very long time now and it definitely is worth every penny. Leaves the scent for hours in my car. I recently ordered the automatic diffuser with the sauvage bottle, it smells amazing and without the headache of having to do anything manually. I unfortunately ran in to an issue with the diffuser not working after a few days but Liam gave amazing support and helped me through the process and has sent a replacement head for my diffuser. It’s pretty obvious that I will continue shopping here 👍. Keep up the good work guys
23 février 2026
Avis spontané
Réponse de NOIR
Dear Mahsin,
Thank you so much for your loyal support and for sharing such a detailed review of your experience with us!
We are thrilled to hear that our Savage spray has become a staple for your car and that you are enjoying the effortless luxury of the automatic diffuser. It’s great to know the scent is hitting the mark without the manual hassle.
We are sincerely sorry that your diffuser encountered a technical hitch, but we are so glad Liam was able to provide the amazing support we pride ourselves on and get that replacement head sent out to you immediately. Your continued support means the world to us, and we look forward to keeping your car smelling "fire" for a long time to come.
Keep enjoying the scent!
Best Regards,
The Noir Team
Great customer service
Liam Walker was quick and helpful in resolving an issue I had. Product is great also.
21 février 2026
Avis spontané
Réponse de NOIR
Dear Armando,
Thank you so much for taking the time to share your experience.
We are thrilled to hear that you are enjoying the product and that our customer support was able to provide the quick, helpful service we strive for at Team NOIR. Providing a luxury experience from start to finish is our top priority, and it’s wonderful to know we hit the mark for you.
We look forward to serving you again soon!
Best Regards,
The Noir Team
Really helpful and efficient
Really helpful and efficient. Liam Walker helped me with the issue I had. Thank you very much
19 février 2026
Avis spontané
Réponse de NOIR
Dear Svetlin,
Thank you very much for sharing your positive experience with us. We are delighted to hear that you found our service helpful and efficient.
It is wonderful to know that our customer support was able to assist you professionally with the issue you encountered. Providing a luxury experience and ensuring our customers feel valued is our priority, and we strive for excellence in every interaction. We are pleased that we could resolve your concerns promptly.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
Fantastic company!
Great customer service, great products and nothing to complain about, any issues are smoothed out very promptly. Overall nothing to complain about and very happy with my experience as a customer
20 février 2026
Avis spontané
Réponse de NOIR
Dear Josh,
Thank you for your wonderful feedback. We are delighted to hear that you are very happy with your experience and that you find our products to be of great quality.
Our customers are our absolute priority, and we strive for excellence in every interaction. It is rewarding to know that our team has been able to resolve any issues promptly and smoothly for you, as providing a luxury experience and professional service is at the heart of what we do.
We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
The Noir Team
I had issues with my Aroma Car diffuser…Customer services response was fantastic!
I had issues with my Aroma Car diffuser and contacted the customer team at Noir. I was replied to by a gentleman by the name "Liam" who was very professional in responding to my issues with the diffuser. Based on the videos and photos of the faulty diffuser head I sent to him, he was able to process me a replacement which came quickly. The aroma diffuser is working fine now with no issues, and I am pleased with the response and turn around time. I would highly recommend their products based on my experience.
15 février 2026
Avis spontané
Réponse de NOIR
Dear Olusegun,
Thank you for sharing your detailed feedback regarding your experience with our team. We are sincerely sorry to hear that you initially encountered issues with your Aroma Car diffuser, but we are delighted that Liam was able to assist you professionally and efficiently.
Ensuring our customers receive a luxury experience is our priority, and we are glad that the replacement process was smooth and that your new diffuser is working perfectly. We appreciate you taking the time to provide videos and photos, as this helped us resolve the matter quickly for you.
Thank you for your kind recommendation and for being a valued member of our community. We look forward to serving you again in the future.
Best Regards,
The Noir Team
Liam made everything so easy .promptly…
Liam made everything so easy .promptly responding to each e mail very helpful throughout helping to solve problem with ease .excellent customer service .
18 février 2026
Avis spontané
Réponse de NOIR
Dear Mr Ian,
Thank you for sharing your experience with us. We are delighted to hear that our colleague, Liam, was able to assist you so effectively and that your concerns were resolved with ease.
At NOIR, our customers are our priority, and we strive for excellence in every interaction. We understand that issues can sometimes arise, but it is always our goal to ensure they are handled promptly and with a helpful attitude. Hearing that customer support provided such a smooth and professional service is truly rewarding for the entire team.
We appreciate your kind words and look forward to serving you again in the future.
Best Regards,
The Noir Team
Great service and well looked after
Great service and well looked after. Lots of different fragrance to chose from, in many different styles. Diffo worth a hit!!
15 février 2026
Avis spontané
Réponse de NOIR
Dear Ricardo,
Thank you so much for your kind review. We are delighted to hear that you experienced great service and felt well looked after by our team.
Providing a wide variety of fragrances and styles for our community to choose from is a key part of our mission, as we always strive to offer a high quality luxury experience tailored to your preferences. We are thrilled that you found the selection to your liking and appreciate your recommendation.
Thank you for your support, and we look forward to serving you again in the future.
Best Regards,
The Noir Team
Absolutely love this diffuser!
Absolutely love this diffuser!! the scent is incredible and fills the room/car quickly without being overpowering. Such great quality!
14 février 2026
Avis spontané
Réponse de NOIR
Dear Robert,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you love your aroma diffuser and that the scent fills your room and car so effectively.
Providing a high quality luxury experience is our top priority, and it is rewarding to know that you found the fragrance to be incredible without being overpowering. We strive for excellence in every product we create, and knowing that our community is satisfied means a lot to us.
Thank you for your support, and we look forward to serving you again in the future.
Best Regards,
The Noir Team
Great product
Great product, with amazing scents. Had a small issue with one, Liam from customer service was extremely helpful and responsive and was able to resolve the issue with no stress. Again amazing product and will probably be the go to gift for a while.
14 février 2026
Avis spontané
Réponse de NOIR
Dear Gerie,
Thank you for sharing your experience with us. We are delighted to hear that you are enjoying our amazing scents and that our product has become your go to gift choice.
We sincerely appreciate your kind words regarding the support you received. Ensuring a high quality luxury experience is our priority, and we are glad that our customer support was able to provide a helpful and responsive service to resolve your issue without any stress. It is wonderful to know that our team could assist you effectively.
Thank you for your support and for choosing our brand. We truly value your community spirit and look forward to serving you again in the future.
Best Regards,
The Noir Team
Aroma Diffuser and the 10ml refill
Overall, I'm very happy with the Aroma Diffuser and the 10ml refill. The scent is excellent, and it works exactly as expected.
The first head unit I received was unfortunately faulty, but I contacted customer service and was impressed with how quickly it was resolved. After sharing a few photos, a replacement was sent promptly and arrived in good condition — everything is now working perfectly.
Great product and great service. Thank you!
12 février 2026
Avis spontané
Réponse de NOIR
Dear Mr Jovica,
Thank you for sharing such detailed feedback regarding your experience with our Aroma Diffuser and 10ml refill. We are delighted to hear that you are happy with the excellent scent and that the product is working exactly as expected.
We sincerely apologize that the initial head unit you received was faulty. Ensuring our customers receive a high quality luxury experience is our main priority, and we are glad that our customer service team was able to resolve this for you so quickly. We appreciate your patience in providing the necessary photos to help us investigate the issue, and we are pleased that your replacement arrived promptly and in perfect condition.
Thank you for recognizing our efforts to provide great service alongside our products. We truly value your support and look forward to serving you again in the future.
Best Regards,
The Noir Team
Just the job!
I am very pleased with the product quality. It looks great in my car and works a lot better than I expected. The fragrance is just as I expected.
22 janvier 2026
Avis spontané
Réponse de NOIR
Dear David,
Thank you for your wonderful feedback. We are very pleased to hear that you are happy with the quality of your product and that it looks great in your car.
It is fantastic to know that the performance exceeded your expectations and that the fragrance was exactly what you were looking for. We strive to provide a luxury experience for every customer, and knowing that our product has met your standards is truly rewarding for our team.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
Great product and great communication…
Great product and great communication will definitely buy again, so much better than the cheap alternatives you see online. Noir is the best
11 février 2026
Avis spontané
Réponse de NOIR
Dear Matthew,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are enjoying our products and that you found our communication to be helpful.
It is wonderful to know that you feel our quality stands out compared to other alternatives you have seen online. We believe our customers deserve a true luxury experience, and we work hard to ensure our products reflect that standard of excellence. Knowing that we have earned your trust and your future business is the best feedback we could receive.
We look forward to serving you again very soon.
Best Regards,
The Noir Team
Great product and excellent customer…
Great product and excellent customer service.
I’ve had one of their diffusers for over a year and it’s been amazing, which is why I ordered the same one again as a gift. The second diffuser had an issue, but the team were so helpful and friendly.
They responded quickly and offered to send a replacement head free of charge to resolve the problem. The whole experience was really easy and stress free.
Lovely scents, great quality products, and customer service that genuinely cares. I would definitely recommend them and will be ordering again.
10 février 2026
Avis spontané
Réponse de NOIR
Dear Imaan,
Thank you for your wonderful review and for being a loyal customer over the past year. We are absolutely thrilled to hear that your original diffuser has provided such an amazing experience, and we are honored that you chose us again when looking for a special gift.
I am sincerely sorry to hear that the second diffuser had an issue, but I am so glad that our team was able to assist you quickly and provide a stress-free resolution. Ensuring our customers feel supported is a top priority for us, and it is rewarding to know that our team's friendly approach made a difference in your experience.
We take great pride in offering high quality products and lovely scents, so it is fantastic to hear that you find them to be of such great value. Your recommendation means the world to us as we strive to provide a luxury experience for our community.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
I would recommend these products to…
I would recommend these products to anyone, elegant products and unquestionable the best customer service, I experienced this as all my family have are diffusers in their car, my wife’s was not functioning properly, they politely asked for a video showing why and within an hour they sent out a replacement part within an hour, what a service 5* all the way from me and all my family
7 février 2026
Avis spontané
Réponse de NOIR
Dear Jason,
Thank you so much for your kind recommendation and for sharing such a detailed account of your experience with us.
We are delighted to hear that you and your family enjoy our car diffusers. It is wonderful to know that you find them to be elegant products. We are particularly pleased that we could resolve the issue with your wife’s diffuser so swiftly. At Noir, the customers are the priority and we strive for excellence in every interaction; therefore, ensuring your replacement part was dispatched within the hour was our top priority to ensure your luxury experience remained uninterrupted.
We look forward to serving you all again in the future.
Best Regards,
The Noir Team
Innovative solution to car aroma
Innovative solution to car aroma, top class customer experience and customer service. Highly recommended.
6 février 2026
Avis spontané
Réponse de NOIR
Dear Wayne,
Thank you so much for your kind words and for taking the time to share your experience here.
We are delighted to hear that you found our approach to car aroma to be an innovative solution. It is wonderful to know that you enjoyed a top class customer experience, as we truly believe our customers are the priority and we strive for excellence in every interaction. Providing high-quality customer service is at the heart of what we do, and your recommendation means a great deal to us.
We look forward to serving you again in the future and continuing to provide the quality you expect from a luxury brand.
Best Regards.
The Noir Team
Jag beställde en mässa
Jag beställde en mässa. Inget har hänt inom 1 vecka. Inte heller att de tog emot pengar. En till som bara tar pengar. Känner mig lurad.
6 février 2026
Avis spontané
Réponse de NOIR
Dear Joanna,
Thank you for sharing your concern.
We have checked our records and, at this time, we have not been able to locate any order placed with us. It is possible that the order may have been placed with a different company.
To help us investigate further and assist you appropriately, could you please share your contact details and any relevant order information (such as order confirmation, receipt, or transaction details)? Once received, we will review the matter again and get back to you promptly.
We appreciate your cooperation and look forward to resolving this for you.
Best Regards,
The Noir Team
Great product and great customer…
Great product and great customer service. I had a small issue with my order and it was corrected within an hour with a replacement on its way.
5 février 2026
Avis spontané
Réponse de NOIR
Dear Ben,
Thank you for sharing your experience with us. We are delighted to hear that you are pleased with our luxury products and the level of support you received from our customer service team.
We understand that issues can occasionally arise, but our priority is always to ensure they are resolved as quickly and efficiently as possible. We are glad we could correct your order within the hour and get a replacement on its way to you immediately. At NOIR, we strive for excellence and want every member of our community to feel valued and heard.
Your satisfaction is very important to us, and we appreciate you giving us the opportunity to make things right.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
Great Support!
Had an issue with the car diffuser whereby it had stopped producing vapour. Spoke to Liam (he is a ⭐) and he quickly identified the problem and posted out a replacement top. All good now.
Great service from the team at Noir.
5 février 2026
Avis spontané
Réponse de NOIR
Dear Mr. Mark,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that your car diffuser is now working perfectly and that you are pleased with the resolution provided.
It is wonderful to receive such kind words about Liam. Our team strives for excellence in customer support, and we are glad he could quickly identify the issue and send out a replacement top to get you back to enjoying your luxury scents.
Providing a seamless service is our priority, and we are grateful for the opportunity to have resolved this for you so efficiently. Your satisfaction means a great deal to us, and we are happy to have you as part of our community.
We look forward to serving you again in the future.
Best Regards,
The Noir Team
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