Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
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Lisez les avis des autres
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
L'entreprise a répondu
Liam Walker provided excellent support. Communication was clear, friendly and prompt throughout. When my diffuser stopped producing mist, he helped me troubleshoot the issue and arranged a replaceme... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,9
Excellent
440 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
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Fantastic response from Liam Walker…
Fantastic response from Liam Walker sorted out my problem in minutes first class service from this man
13 mars 2026
Avis spontané
Réponse de NOIR
Dear David,
Thank you so much for the 5-star review! We are thrilled to hear that you experienced such fantastic speed and efficiency from our customer service team.
Providing a professional and seamless experience is a top priority here at NOIR, and we are delighted that Liam was able to get your query sorted so quickly. We take great pride in ensuring our support is just as premium as our fragrant products.
We’ll be sure to pass your kind words along to Liam. Thank you for being a valued customer!
Best Regards,
The Noir Team
Happy with purchase
There was a bit of an issue initially as I got the wrong order, but when I contacted them it was very fast, fixed quickly and the correct order was posted!
28 février 2026
Avis spontané
Réponse de NOIR
Dear Customer,
Thank you for sharing your experience with us! We sincerely apologize for the mix-up with your initial order, but we are so pleased to hear that our team was able to jump in and get the correct items out to you so quickly.
We know how much our customers look forward to their scents, so we make it a priority to fix any hiccups immediately. Thank you for your patience and for highlighting our fast service, it means a lot to the whole team!
Best Regards,
The Noir Team
Excellent speed and efficiency from the…
Excellent speed and efficiency from the customer service team and namely Liam for dealing with my query professionally
12 mars 2026
Avis spontané
Réponse de NOIR
Dear Samson,
Thank you so much for the 5-star review! We are thrilled to hear that you experienced such excellent speed and efficiency from our customer service team.
Our goal is always to handle every query with the utmost professionalism, and it’s wonderful to know we met that standard for you. We take great pride in ensuring our support is just as high-quality as our fragrant products.
We appreciate your support and are glad we could get everything sorted so quickly!
Best Regards,
The Noir Team
Received my order quickly unfortunately…
Received my order quickly unfortunately with an item missing. Quick email and immediately rectified and sent out asap. Can’t fault the customer service and quality of product.
12 mars 2026
Avis spontané
Réponse de NOIR
Dear Duncan,
Thank you so much for your review! While we always strive for 100% accuracy with our orders, we are so glad that when we missed the mark, our team was able to make it right immediately.
We know how exciting it is to receive a new delivery, so we’re happy we could get that missing item out to you ASAP. It’s great to hear you’re happy with both the service and the quality of your products!
Looking forward to serve you again soon!
Best Regards,
The Noir Team
Amazing customer service
Amazing customer service! I had an issue with my diffuser and reached out via Instagram. They let me know someone would contact me by email, and sure enough they did. I initially missed the first email but was able to find it later. After sending the requested photos, they arranged a replacement straight away and it was sent out the same day. Really impressed with how quickly and smoothly everything was handled.
11 mars 2026
Avis spontané
Réponse de NOIR
Dear Abiodun,
Thank you so much for the glowing review! We’re thrilled that our team was able to move so quickly across Instagram and email to get your issue resolved.
We know how important it is to get your car smelling great again, so we’re glad the replacement head unit reached you so fast. It’s a pleasure to hear that the process was smooth and that you're back to enjoying your diffuser.
We’ll be sure to give Liam a huge shout-out for his help!
Best Regards,
The Noir Team
Aroma Diffuser
I was have an issue with my diffuser and I got in touch with customer service regarding my issue. I got a response from Liam who was excellent from start to finish in helping me diagnose the problem. The diffuser's head unit was faulty and I was sent one in the post free of charge. Having installed the new unit my diffuser is running like clockwork. Thank you to Liam and the team for providing great customer service as well as fragrant products!
11 mars 2026
Avis spontané
Réponse de NOIR
Dear Gerald,
Thank you so much for your feedback! We are thrilled to hear that your diffuser is back to "running like clockwork."
We’re especially glad that Liam was able to help you diagnose the issue and get that replacement head unit out to you quickly. We believe that a product is only as good as the support behind it, and our customer support is a perfect example of the standard we strive for.
Thank you for your patience while we got this sorted, and for the kind words about our fragrant products. We hope your car continues to smell amazing for a long time to come!
Looking forward to serve you again soon!
Best Regards,
The Noir Team
Brought my aroma diffuser nearly a year…
Brought my aroma diffuser nearly a year ago, car smells absolutely amazing, I get a lot of compliments about it, great product and quality. I’ve never experienced any issues with the aroma diffuser up to recently and may I say the way the team was quick in responding back and also how helpful and quick the support team were in solving the problem.
9 mars 2026
Avis spontané
Réponse de NOIR
Dear Mohamed Ismail,
Thank you so much for taking the time to share your experience! It’s wonderful to hear that your car is still smelling amazing nearly a year after your purchase. We take a lot of pride in the quality of our diffusers, so knowing you receive so many compliments really makes our day.
We’re also very glad our support team could step in and resolve that recent issue quickly for you. We aim to provide top-tier service for the entire lifespan of our products, not just at the point of sale.
Safe driving and enjoy the fresh scents!
Best Regards,
The Noir Team
Speedy help and great customer service from Liam
Liam from customer experience actioned my problem very quickly. He was able to resolve in less than 24 hours. I appreciate his timely response and the help he provided. Definitely puts the customer first!
7 mars 2026
Avis spontané
Réponse de NOIR
Dear Henrietta,
Thank you so much for sharing your experience! We are absolutely thrilled to hear that Liam was able to resolve your issue so quickly. At Team NOIR, we know that when a problem arises, a fast and helpful response is what makes all the difference.
Hearing that your situation was handled in less than 24 hours is fantastic, and we are so proud of Liam for living out our "customer first" philosophy. Providing a seamless, luxury service, even when things don't go perfectly, is our top priority for every member of our community.
Thank you for your kind words and for being part of the NOIR family. We look forward to serving you again!
Best Regards,
The Noir Team
I had bought a diffuser for my new…
I had bought a diffuser for my new car, which I absolutely loved due to the luxury smell that complemented my new luxury . However, after not having it for very long it stopped working. I got in touch with customer support , spoke to Liam who was very helpful and he was able to determine the cause as to why it wasn’t functioning. He sent out a new part at no extra cost. Would be a repeating customer for sure , with that type of service.
3 mars 2026
Avis spontané
Réponse de NOIR
Dear Claude,
Thank you so much for sharing your experience! We are absolutely thrilled to hear that our diffuser provided that perfect luxury scent to complement your new car, there is nothing quite like that new car feeling paired with a premium fragrance.
At Team NOIR, we stand firmly behind the quality of our products, but we know that occasionally things don't go perfectly. We are so glad that Liam was able to step in, identify the issue, and get that replacement part out to you at no extra cost. Providing expert support is exactly what we strive for, and hearing that Liam’s service turned you into a repeat customer is the best feedback we could ask for.
We look forward to keeping your new car smelling amazing for a long time to come!
Best Regards,
The Noir Team
Fantastic service
Fantastic service! Had a problem with my order due to Royal Mail, sent an email and resolved in minutes. No fuss, couldn’t do enough to help and fab service!!
6 mars 2026
Avis spontané
Réponse de NOIR
Dear Ian,
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that our team was able to turn a frustrating situation with Royal Mail into such a positive one for you.
At Team NOIR, we pride ourselves on providing a seamless, luxury service. Knowing that your issue was resolved in minutes and that you felt fully supported is exactly what we strive for with every member of our community. Your recommendation and kind words about our service this truly mean the world to us and keep us motivated to provide the best experience possible.
We look forward to serving you again soon!
Best Regards,
The Noir Team
Fragrance Bar
They have a good product that fits nicely in your car, great smell and the company resolved issue with delivery immediately.
3 mars 2026
Avis spontané
Réponse de NOIR
Dear Ryan,
Thank you so much for taking the time to share your experience with the community! We are thrilled to hear that you are enjoying your NOIR diffuser and that it fits perfectly within your car’s interior.
At NOIR, we believe that a luxury experience doesn't just come from an amazing scent, but also from the service that supports it. We are glad to hear that our team was able to step in and resolve your delivery issue immediately; ensuring our products reach our customers quickly and smoothly is a top priority for us.
Your support and feedback mean the world to our team. We look forward to seeing you again soon!
Best Regards,
The Noir Team
Can only smell it when tipped upside down as it leaks all over, expensive tat.
Bought an oud wood diffuser and wish I’d not bothered what a waste of money! Now, don’t get me wrong it smells nice but you have to tip it upside down for anything to happen and then all the liquid pisses out everywhere, ( that’s the only way you can smell it).
It needs a wick into the liquid so it actually draws it up to the absorbent area at the top. Also when it’s fully tight the top doesn’t line up with the bottle, needs more R&D, Waste of money, good idea and nice smell if you tip it upside every day, no wonder they claim it lasts two months as it does nothing! 🙄 and then end up with liquid everywhere….
Cheap and nasty design for premium money, little tweaks would improve it hugely.
1 mars 2026
Avis spontané
Réponse de NOIR
Dear Customer,
We are truly sorry to hear that your experience with our Oud Wood diffuser has been frustrating. While we are glad you enjoy the scent, it’s clear that the functionality and design have not met the premium standards we strive for at NOIR.
We take technical feedback like this very seriously as we are always looking to improve our products. Our diffusers are designed to provide a consistent, luxury experience, and it sounds like yours is not performing as intended.
We would love the opportunity to make this right for you. Please reach out to our support team on 'orders@noir-store.co.uk' at your earliest convenience, we would like to investigate the specific unit you received and find a solution that ensures you can enjoy the fragrance without the mess.
Best Regards,
The Noir Team
Liam fixed an issue I had with my order…
Liam fixed an issue I had with my order and resolved and replaced the item very quickly.
2 mars 2026
Avis spontané
Réponse de NOIR
Dear Harry,
Thank you so much for taking the time to share your experience with the community! We are incredibly pleased to hear that our customer support was able to assist you so effectively.
At NOIR, we understand that occasionally things don't go exactly to plan, but we believe the true measure of a luxury brand is how we resolve those moments for our customers. It’s great to know that Liam handled your order issue with the speed and professionalism we strive for, ensuring your replacement arrived quickly so you could get back to enjoying your products.
We truly value your support and look forward to serving you again soon!
Best Regards,
The Noir Team
Had my NOIR diffuser for almost 3…
Had my NOIR diffuser for almost 3 months now and love it makes my car smell so good but unfortunately it stopped working, emailed NOIR customer support for help and the asked me to email them a short video and some photos to help them identify the problem, which they did and sent me out a replacement part and now it works perfectly again. Couldn’t ask for better service.
25 février 2026
Avis spontané
Réponse de NOIR
Dear Tony,
Thank you so much for sharing your detailed feedback with the community! We are thrilled to hear that you have been enjoying the NOIR diffuser for the past three months and that it has been making your car smell so good.
At NOIR, providing a luxury experience is our top priority, and that includes standing by our products when things don't go quite as planned. We are so glad our support team was able to identify the issue quickly through your video and photos and get that replacement part sent out to you. Hearing that it’s back to working perfectly again is exactly what we strive for!
Thank you for your patience during the process and for your high recommendation of our service. We look forward to keeping your car smelling amazing for many more months to come.
Best Regards,
The Noir Team
Great quality and the best customer…
Great quality and the best customer service experience I've had for a very long time!!!
28 février 2026
Avis spontané
Réponse de NOIR
Dear Simona,
Thank you so much for taking the time to share your feedback with the community! We are absolutely thrilled to hear that you are enjoying your NOIR products and that Liam was able to provide you with such a positive customer service experience.
At NOIR, we pride ourselves on delivering not only premium fragrances but also a seamless and supportive journey for every customer. Knowing that we have hit the mark for you truly means the world to us. We are looking forward to serve you again very soon.
Best Regards,
The Noir Team
Great products from noir
awesome products from noir
Recieved good customer service from liam highly recommend 👌
26 février 2026
Avis spontané
Réponse de NOIR
Dear Mark,
Thank you so much for the feedback! We are thrilled to hear that you are enjoying our products and had a great experience with our customer support. Providing a luxury experience and top-tier customer service is our priority, and your recommendation means the world to us.
Looking forward to serve you again soon!
Best Regards,
The Noir Team
Great products
Great products. I had bought a aroma diffuser product arrived quickly and smells amazing. Had an issue with it shortly after and the customer support service from Liam was great really fast response and sent a replacement part as needed. Would definitely buy from this company again.
27 février 2026
Avis spontané
Réponse de NOIR
Dear Nabeel,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that you are enjoying the scent of your aroma diffuser and that it arrived so quickly. While we are sorry to hear you encountered a technical hitch shortly after your purchase, we are glad that Liam was able to provide the fast, helpful support we pride ourselves on.
Ensuring a seamless, luxury experience from the first spray to the aftercare is our top priority. Your recommendation means the world to us, and we look forward to serving you again soon!
Best Regards,
The Noir Team
Thank you for the complimentary items team NOIR!
Team NOIR thanks about the complimentary items that you gave me when I wasn’t satisfied with my first order and especially thanks to Liam that gave me many option so I couldn’t leave unsatisfied.
Diffusers were amazing thank you again Liam!
26 février 2026
Avis spontané
Réponse de NOIR
Dear Tom,
Thank you so much for sharing your positive experience.
We are thrilled to hear that you are enjoying our diffusers. Providing a luxury experience is our top priority, and we believe that true service means going the extra mile to ensure every member of our community is happy.
A special thank you for highlighting Liam’s efforts and he is delighted he could provide you with the right options to ensure a satisfying resolution. Your continued support means the world to us.
Best Regards,
The Noir Team
all sorted after they spoke to me
Ordered over 150 pounds of fragrances, then noticed they had taken money for a monthly subscription that I had not agreed to.
Tried calling just answering machine, left message, nobody gets back to you. I have emailed them, not even an acknowledgement.
Terrible place avoid at all cost
25 février 2026
Avis spontané
Réponse de NOIR
Dear Customer,
We are sincerely sorry to hear about your experience and the frustration this has caused.
We would like to clarify that we do not have a phone line for customer support; however, we strive to respond to all emails as quickly as possible. Please share your contact details and order number with us at orders@noir-store.co.uk so we can resolve this issue for you immediately.
Regarding the subscription and your £150 order, we want to ensure any unintended charges are addressed. Your satisfaction is our absolute priority, and we look forward to making this right.
Best Regards,
The Noir Team
Fantastic Product and Brilliant…
Fantastic Product and Brilliant Customer service. I would definitely use again.
25 février 2026
Avis spontané
Réponse de NOIR
Dear Mark,
Thank you so much for your fantastic feedback!
We are thrilled to hear that you are enjoying our products and that our customer service hit the mark for you. Providing a luxury experience and brilliant service for our community is our top priority, and we are delighted to know you’ll be choosing Team NOIR again.
We look forward to serving you on your next order!
Best Regards,
The Noir Team
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