Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
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Lisez les avis des autres
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
L'entreprise a répondu
Liam Walker provided excellent support. Communication was clear, friendly and prompt throughout. When my diffuser stopped producing mist, he helped me troubleshoot the issue and arranged a replaceme... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,9
Excellent
440 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent product my vehicle is filled…
Excellent product my vehicle is filled with designer fragrance and makes my commute so enjoyable. In a world that’s hard to recognise these days this company knows exactly how to look after its customers, here’s hoping you go from strength to strength.
16 avril 2026
Avis spontané
Réponse de NOIR
Dear Baz,
Thank you so much for such a thoughtful and kind review. We are thrilled to hear that our fragrances make your daily commute more enjoyable, providing that little bit of luxury in your everyday life is exactly why we do what we do at NOIR.
We truly appreciate your words regarding our customer care. In a busy world, we make it our priority to ensure every customer feels valued and looked after. Thank you for your well-wishes; we look forward to continuing this journey with customers like you!
Best Regards,
The Noir Team
I bought an Aroma Diffuser for my car…
I bought an Aroma Diffuser for my car last year. Best thing in the world for car freshness. Unfortunately it stopped working recently so I reach out to the company. Liam contacted me to help with the problem which did not rectify it. Next thing I knew, a new one was being sent to me. Could not ask for better service and would highly recommend these products.
7 avril 2026
Avis spontané
Réponse de NOIR
Dear Mr. Mark,
Thank you so much for the 5-star review! We are thrilled to hear that our Aroma Diffuser has been the "best thing in the world" for your car’s freshness over the past year.
At NOIR, we aim for long-lasting quality, but if a unit does run into trouble, we make it our mission to ensure you aren't left without your favorite fragrance. We’re glad Liam could step in and get a new one out to you quickly when the initial fix didn't work.
Thank you for your high recommendation and your continued support!
Best Regards,
The Noir Team
Very good product like the design
Very good product like the design, fragrance smells correct too. After a couple of months the unit started to malfunction, after some simple communication with the company they are senind a replacement.
Exceptional customer service they had made a genuine effort to reply quickly and solve the problem to keep me happy.
Highly recomend
10 avril 2026
Avis spontané
Réponse de NOIR
Dear Jason,
Thank you so much for the 5-star review! We are thrilled to hear that you’re enjoying the design and the fragrance of your NOIR unit.
While it’s rare for our units to malfunction, we believe that the true test of a company is how they handle things when they don't go perfectly. We are so glad our team could make a genuine effort to resolve the issue and get a replacement out to you. Thank you for your patience and for the high recommendation!
We are looking forward to serve you again soon.
Best Regards,
The Noir Team
Réponse de NOIR
Dear Ardin,
Thank you so much for the 5-star review! We are thrilled to hear that you’re enjoying your NOIR products and that our customer service hit the mark for you. We aim to provide a premium experience from start to finish, and your support means the world to us.
Looking forward to serve you again soon!
Best Regards,
The Noir Team
10/10
I had some issues with my order but the customer support team were very very helpful and responsive.
10/10 experience
Fragrance smells really really nice also.
6 avril 2026
Avis spontané
Réponse de NOIR
Dear Oludayo,
Thank you so much for the 5-star review! We are thrilled to hear that you had a 10/10 experience with our team.
While we’re sorry to hear there were some initial issues with your order, we’re so glad our support team could be as helpful and responsive as you needed. It’s also wonderful to know that you’re loving the fragrance, there’s nothing we like hearing more than "it smells really really nice!"
Thank you for choosing NOIR!
Best Regards,
The Noir Team
5 star review from me
5 star review from me, reall good product with great smell, I was 1 fragrance bottle missing from my order, I emailed customer services which was resolved and new item sent out immediately , great company ! Will buy again and again!
6 avril 2026
Avis spontané
Réponse de NOIR
Dear Martin,
Thank you so much for the 5-star review! We are thrilled to hear that you love our products and their amazing scents.
We sincerely apologize for the missing bottle in your initial order, but we are so glad our customer service team was able to resolve it and get your replacement sent out immediately. We believe that how we handle mistakes defines us as a company, so your feedback means the world to us.
Thank you for your loyalty to NOIR, we look forward to your next order!
Best Regards,
The Noir Team
Excellent stuff
Excellent stuff, and the delivery time is unreal top quality service❤️❤️❤️
4 avril 2026
Avis spontané
Réponse de NOIR
Dear Scott,
Thank you so much for the 5-star review! We are thrilled to hear that our delivery times hit the mark for you. At NOIR, we know that once you’ve picked out your favorite scents, you want them in your car as soon as possible so we make it a priority to get orders out the door at lightning speed.
We’re glad you’re happy with the "top quality" service, and we look forward to getting your next order to you just as fast!
Best Regards,
The Noir Team
I have purchased 2 of the Aroma…
I have purchased 2 of the Aroma defusers and they have been the best defusers I have used. I had an issue with one of them after 8 months of constant use. I contacted Liam from customer services and he was very helpful. He taked me through what the issue may be. I followed the guidance I was given and the defuser is working great again. Thank you so much for your quick response and guidance Liam. I would 100% recommend Noir products.
4 avril 2026
Avis spontané
Réponse de NOIR
Dear Arwyn,
Thank you so much for the 5-star review! We are thrilled to hear that our Aroma Diffusers are the best you’ve used. Knowing that a unit has been working hard for 8 months of constant use is a great testament to the quality we strive for at NOIR.
We are so glad that Liam was able to talk you through the troubleshooting steps and get your diffuser back to 100%. Sometimes a little bit of guidance is all it takes to keep things running perfectly! Thank you for the 100% recommendation, it means a lot to the whole team.
Best Regards,
The Noir Team
Great customer service from Liam
Can’t recommend highly enough Noir, especially Liam in their customer services dept, I bought a car diffuser and a few bottles of different scents, it worked great but after changing scent I noticed a problem with the diffuser, there wasn’t much scent coming out of it as usual, I contacted Liam and he was spot on with what he told me to do, there’s a small rubber grommet where it takes in air, he suggested I carefully pull it out and clean which I did, it’s now as good as new, this car air diffuser is the best I’ve owned in over 40 years and the credo scent is 10 out of 10 and lasts ages, any problems I know Liam will answer and try and sort it out but I ,must admit I would of purchased another diffuser from Noir had we not been able to sort it out because I’m that impressed with it, I can’t recommend the diffuser or Liam in customer service enough
2 avril 2026
Avis spontané
Réponse de NOIR
Dear Stephen,
Thank you so much for this incredible feedback!
We are absolutely thrilled to hear that you are enjoying your diffuser and that our Credo scent has become a favorite, 40 years is a long time to search for the perfect air freshener, and we are honored to have finally ended that search for you!
I will be sure to pass your kind words along to Liam. He takes great pride in knowing our products inside and out, and he’ll be delighted to hear that his tip about the air intake grommet got your diffuser back to 100%. We always aim to provide solutions that keep our customers happy rather than just selling a replacement, so it's wonderful to know that worked for you.
We truly appreciate your recommendation and your loyalty to Noir Luxury Fragrance. Drive safe and enjoy that amazing scent!
Best Regards,
The Noir Team
Luxurious look with amazing fragrance…
Luxurious look with amazing fragrance for less price, affordable for everyone,
Love the package and colour. Looks beautiful.
Thanks Noir x
1 avril 2026
Avis spontané
Réponse de NOIR
Dear Sweta,
Thank you so much for the glowing review!
At Noir Luxury Fragrance, our mission is to prove that you don’t have to break the bank to enjoy a high-end, premium experience. We are thrilled that you love the aesthetic of our packaging and the quality of the scent, we believe everyone deserves a touch of luxury in their car!
Your support means the world to us. Enjoy the amazing fragrance and the new look of your interior!
Best Regards,
The Noir Team
Réponse de NOIR
Dear Ethan,
Thank you so much for the kind words!
At Noir Luxury Fragrance, we pride ourselves on maintaining clear and helpful communication from the moment you place your order until it arrives at your door. We’re thrilled to hear that you had a smooth experience with us.
Enjoy your new scent, and we look forward to serving you again soon!
Best Regards,
The Noir Team
DEVOLUCIONES SON UNA ESTAFA
Compramos ropa para mi hijo en Noir Crow porque creímos que era una página confiable. Todo bien hasta que llegó la ropa de muy mala calidad! Nos costó 114 euros un jersey, una camiseta, una sudadera y un pantalón que es literalmente de plástico! La etiqueta es pintada como el resto. El jersey de polyamida, sudadera con pelotillas por dentro y todo sin etiquetar ni nada. Las etiquetas sueltas como si fuera ropa usada. La peor compra de mi vida te dejan devolver pero en su política de devolución no dicen la dirección hasta que no escribes, tienes que pagar tu y te piden tracking number para seguimiento y obviamente porque te obliga por mensajería y te cuesta desde España 190 euros y por plazos no da tiempo. Además tienen comportamientos fraudulentos y mafiosos porque dicen que declares solo 10 dólares para la aduana….NO RECOMIENDO COMPRAR AQUI PORQUE NO VAS A PODER DEVOLVER NADA. Una experiencia horrible
31 mars 2026
Avis spontané
Réponse de NOIR
Dear Javier,
We are sorry to hear about the frustrating experience you’ve had with your recent order; however, it appears there has been a mistake regarding the company you are reviewing.
Noir Luxury Fragrance is a brand dedicated exclusively to premium car fragrances. We do not sell, manufacture, or distribute clothing, and we have no affiliation with "Noir Crow." It seems you may have purchased from a completely different merchant with a similar name 'Noir'
Because we are a fragrance company and do not deal in apparel, we have no record of your transaction and cannot process a return for these items. We strongly recommend double-checking your order confirmation and reaching out to the correct company to resolve your dispute. We hope you are able to get this situation sorted out quickly!
Best Regards,
The Noir Team
Helpful Customer Service
My Noir scent Emitter stopped working, I emailed and Liam Walker was incredibly helpful with providing me a fix!
29 mars 2026
Avis spontané
Réponse de NOIR
Hi Finley,
Thank you for the 5-star review! We are so pleased to hear that your Aroma Diffuser is back up and running.
At NOIR, we aim to provide a high-quality products and services. We’re glad Liam Walker was able to provide an effective fix for you so quickly.
Thank you for choosing NOIR for your car fragrance!
Best Regards,
The Noir Team
Noir Electric Diffuser
Had an electric diffuser bought for me for Christmas 2025 had an issue with it end March 2026 contacted the team & dealt with Liam he couldn’t have been more helpful very pleased with the diffuser & customer service was proper old school would definitely recommend 10/10
28 mars 2026
Avis spontané
Réponse de NOIR
Dear Steve,
Thank you so much for the 10/10 review! We are thrilled to hear that your Christmas 2025 gift is still a favorite, and we’re so glad we could help when that issue cropped up this March.
At NOIR, we take that "old-school" approach to heart we believe that if you buy a quality product, you deserve quality support to go with it. We will be sure to pass your kind words along to Liam; he will be delighted to hear he could get everything sorted for you so smoothly.
Enjoy having that amazing aroma back in your car!
Best Regards,
The Noir Team
I had a great experience with NOIR
I had a great experience with NOIR! Their customer service really stood out, quick, responsive, and genuinely focused on resolving my issue. After I reached out, they handled everything smoothly and arranged a replacement without any hassle.
Highly recommend NOIR for both their products and their excellent support.
28 mars 2026
Avis spontané
Réponse de NOIR
Dear Admir,
Thank you so much for the 5-star review! We are thrilled to hear that our customer service stood out to you.
At NOIR, we aim to make every interaction as quick and responsive as possible. We know that how a company handles an issue is just as important as the product itself, so we’re glad we could get your replacement arranged without any hassle.
Thank you for the high recommendation, it means the world to the whole team!
Best Regards,
The Noir Team
Don’t waste your money or your time.
Don’t waste your money or your time.
I bought a rechargeable car diffuser from this company before my new car even arrived. It worked for exactly one month, but then it suddenly died. I contacted customer service, and they assured me they’d send a replacement. However, the replacement that arrived was clearly used and dirty. When I complained, they actually claimed they "tested it" to ensure it worked! Since I had paid a lot for it, I reluctantly gave the used unit a chance. Guess what? It stopped working after just 20 days. It was a complete waste of both time and money. Avoid this brand at all costs.
Order#NR41681
Update: Customer service reached me to return and refund. So I changed the rating from 1* to 3*.
16 février 2026
Avis spontané
Réponse de NOIR
Dear Arman,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the experience you’ve had with your rechargeable diffuser and the subsequent replacement. This is certainly not the standard of quality or service we strive for at NOIR.
We understand your frustration regarding the condition of the replacement unit. While we do perform quality-control tests on units before they are dispatched to ensure they are functional, they should always arrive in pristine, like-new condition.
We would like to make this right immediately. A member of our senior management team will be reaching out to you directly via the email associated with Order #NR41681 to offer a full resolution.
We value your business and hope to regain your trust.
Best Regards,
The Noir Team
I absolutely love their elegant and …
I absolutely love their elegant and amazing-smelling car diffusers. This isn't my first time ordering from them, and once again I received outstanding customer service. I ordered a bundle of 6 diffusers but received only 4 due to a human error. I contacted them straight away, and within a short time, stress-free, a received confirmation that the remaining items would be sent.
Thank you guys
20 mars 2026
Avis spontané
Réponse de NOIR
Dear Customer,
Thank you so much for your continued support of NOIR! We are thrilled to hear that you still love the elegant look and amazing scents of our car diffusers.
We sincerely apologize for the packing error with your bundle of 6, but we’re so glad our team could resolve it for you quickly and without any stress. We aim for perfection every time, but when we do miss a beat, we make it our top priority to fix it straight away.
Thank you for being such a loyal customer. We are looking forward to serve you again soon.
Best Regards,
The Noir Team
Dpd did their usual and lost my order…
Dpd did their usual and lost my order but Liam quickly picked up the batton. Noir customer service were quick in responding to my email and kept me in the loop every step. Great product, I have had many of the air freshners in the last couple of years, the smells are amazing nothing can match it. Thankyou Liam 🤗
16 mars 2026
Avis spontané
Réponse de NOIR
Dear Sue,
Thank you so much for the 5-star review! While we can't always control the couriers, we can certainly control how we look after our customers when things go wrong.
We are so glad to hear that our team was able to assist you and keep you updated every step of the way. It’s a pleasure to know you’ve been enjoying our air fresheners for a couple of years now, hearing that "nothing can match" our scents is the best compliment we could receive!
Thanks again for your loyalty to NOIR.
Best Regards,
The Noir Team
Purchased around 20 car fragrances and…
Purchased around 20 car fragrances and they are all absolutely amazing! They all smell so good and look very expensive. My favourite so far is Chanel Bleu but I also like the million and savage. I had a small issue on one of them however, the service was phenomenal and they went the extra mile to ensure it was all rectified. Highly recommend if you want luxurious look and smell in your car. I bought for family and friends and they all loved it.
2 février 2026
Avis spontané
Réponse de NOIR
Dear Abdul,
Thank you so much for the glowing 5-star review! We are thrilled to hear that you are loving the NOIR collection.
It’s great to see that Chanel Bleu, Million, and Savage are hitting the mark, we aim for that high-end, expensive look and feel with every bottle. While we always strive for perfection, we’re so glad that when a small issue did arise, our team was able to go the "extra mile" to make it right for you.
Thank you for your incredible support and for spreading the NOIR scent to your loved ones!
Best Regards,
The Noir Team
Superb Customer Service
My son bought me a Noir Aroma Diffuser for Christmas and it had been working great in our car. Recently I noticed that no mist or scent was being produced and thought the bottle was empty, but it was still half full. I ran the alcohol cleaner, but still nothing. I then contacted customer service and Liam requested a short video showing the problem. After seeing my video he suggested the unit be returned for inspection, but I wasn't in a position to send it back as I was going away for an extended break. I was sure that it was the mist head that was the problem as the pump was running fine. So I asked Liam if I could purchase a new head. The same day I received an email from Liam stating that he had sourced one and it would be posted free of charge. I am delighted with the outcome and look forward to receiving the new mist head and enjoying that lovely Aroma again in our car. Thanks again Liam and the Noir team. 5 star service.
13 mars 2026
Avis spontané
Réponse de NOIR
Dear Connall,
Thank you so much for sharing such a detailed account of your experience! We are thrilled to hear that you’ve been enjoying your NOIR Aroma Diffuser since Christmas.
We completely understand that life gets busy, especially when you’re heading away on a break, so we’re very glad Liam was able to offer a flexible solution that worked for you. At NOIR, our goal is to ensure our customers can enjoy their fragrances without any extra stress.
We’ll be sure to pass your kind words along to Liam, he’ll be delighted to know the replacement mist head is exactly what you needed. Have a wonderful trip, and we look forward to having your car smelling amazing again soon!
Best Regards,
The Noir Team
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