Nordic Sculpt Avis 606

I loved the machine but was broken after one time using.The customer service brilliant,Rex the advisor sorted it for me in a short time.I will get a new one to replace it
Thank you again!!!

My machine stopped working I sent an email and got a response straight away. They are sending me a replacement device no quibbling thanks for the great service Erika. Only rating as 4 stars as I have only just been in touch with them and the replacement is on its way not in my hands as yet!

The customer service from Erika was amazing. Answered my question and sent extra information for me to read through. About to start week 1 so will be posting again. 💫👌

Although I haven’t used the unit much I was going to cancel my subscription to the oil. Kristina gave me great advice and helped me to pause my subscription for the foreseeable and she also gave me a link to a dieting tips page. I’m going to start using it again now. Thank you Kristina!

Terrible customer service and poor quality device. Cheap chinese goods not quality Nordic products as advise. Long delivery times and poor quality heavy massager. Not ergonomic at all, heavy to hold and extremely loud. Plug attached which makes device even more awkward to use. I was not sent pads and box without oil so not happy. Advised from day 1 that concerned about poor quality of product. Product not as described so free return should be actioned as per Australian law. Scam. Do not waste your money

Beware this Nordic sculpt is bulky and heavy to hold especially while vibrating.
If you have arthritis or fibromyalgia this unit maybe too difficult for you to grip and hold. It’s a cheap plastic unit with a foam head that you put a Smart Cover over which is fluffy. Cannot see how this would help with toning! I realised this when I opened the box excited to use it for the first time which I could not when I lifted it from its box. Customer service replied quickly but offered me 10% off to keep the unit. That’s ridiculous I paid £79. Return Shipping is to China and to be paid by the customer so with tariff and taxes returning the unit I will be lucky to see £20 back of what I paid. Be careful before ordering, consider it all before paying.
Facebook ads can be misleading costing you in time stress and being left out of pocket in these very difficult times.

Although I won’t be purchasing this item I am grateful for the info Rex send me, he was quick to respond and gave very detailed explanations. I’m sure this item will be great for at home users, I own a professional aesthetics space so for me it’s a no

I did have issues with receiving and the tracking of my order but Erika on the customer service team was quick and very responsive with my concerns. i received my order and happy with just a few uses i see already a difference. cant wait to continue the use and see more results.

My device stopped working straight away got a replacement Rex sorted it out for me thank you

The customer service (especially by Jhon and Erika) has been great.
They have replied and corrected the shipment just wonderfully!

Very quick efficient customer service responses, solved my query easily and very helpful . Product is great too... Thank you Jhon very pleasant to deal with.
Thank you

The customer service was very swift and especially Jhon was very helpful in regards to the updates about my order😊

The machine itself is incredible… used it around 5-6 times I week on my stomach & bum and honestly i really didn’t expect the results I got in just 3weeks. However, I think the machine over heated which then stopped working. This was very unfortunate for me as I was preparing for a holiday. But the customer service I received was second to none! Was replied to almost instantly and had a replacement sent out as soon as possible, even updated me every step of the way regarding delivery and where my product was for me to collect. This is very rare with online shopping and I am so grateful for their help. Thank you very much Jhon! You have been amazing. Keep up the good work x

Thanks Jhon. He helped me out massively. I felt heard and well looked after. I will be ordering again for sure.

Jhon. You’re a star. Fran

I absolutely love the Nordic sculpt products, I've noticed a huge difference. The customer service team have been brilliant, ready quick response time and very helpful- especially Erika

Delivery took a while but customer service was very good. They kept communicating with me through out the process and assured me that I will receive my package within due time. I got my order intact with no damage and I’m looking forward to using it.😊

Love my nordic sculpt so much I then oder more or the oli and replacement head for it my delivery was alike a long time on the oil so I messaged them and a customer service person called ERIKA
Help me tho it all and keep me up to date with were it was she was so helpful to me I'd definitely buy from there again

The customer service it’s very quick to answer us and fix any issue during the process. I want to say Thank you Kristina for always help me and be available. :)

I really wanted to like this company and was genuinely excited to receive my order, which is why I continued waiting for over 6 weeks rather than cancelling immediately. Unfortunately, the overall experience was extremely disappointing.

After placing and paying for my order, I repeatedly had to chase customer service myself for updates. Throughout the process, I was given multiple dispatch timelines and reassurances by different team members, all of which passed without the order actually being shipped.

The most frustrating part was the lack of clear and proactive communication. I completely understand that stock delays and manufacturing issues can happen, especially for popular products, but customers should be informed honestly and consistently rather than being given shifting timelines over several weeks.

What also raised concern for me was that the products continued to appear available for purchase on the website throughout this period, despite customer service repeatedly explaining there were stock shortages and allocation delays.

To be fair, the customer service representatives themselves were polite, responsive, and apologetic throughout the process, which is why I am giving 2 stars instead of 1. However, the fulfilment process, communication, and transparency overall were not acceptable for an order that remained unresolved for over 6 weeks and ultimately resulted in me requesting a full refund.

I hope the company improves its stock transparency and customer communication moving forward, as the experience unfortunately damaged my confidence in ordering from them again.

Excellent service and outstanding support by Kristina and Jhon. They were really helpful and serviceminded. Five stars whithout hesitation. Thank you!!!!