Nordictrack UK Avis 

iFit (and the NordicTrack treadmill) have made a massive difference to our lives for my wife and me. We use it pretty much every day (apart from Saturday when we do our local ParkRun - where my PB has gone from 34 minutes to 29 in 4 months. We love it. The only problem comes in scheduling when we use it in the evenings!

It would be nice to have more runs in the UK (and what about some ParkRuns) - and perhaps being able to load runs that you've done in Strava and then replicate on your treadmill.

I had to chase the Topcashback credit, but got it eventually. Good communication about order progress. Delivery company were a bit sketchy but all worked out in the end.

Brilliant bike. All the family has enjoyed using the bike and it's given inspiration to some who were allergic to exercise to start exercising. Brilliant all round. I love the fact that you can create your own rides and watch Netflix at the same time.

Very easy to use website and good communication regarding timelines and delivery. The bike is excellent and well built. Vey happy with the experience.

Great cross runner Great communication and delivered on time. I did a lot of research as I wanted to get the right equipment. I ordered the product with out seeing all using one. It was exactly as all the details mentioned in the product information. I am very pleased with this and hopefully get more fit.

Great, hope it lasts

Easy to sort delivery.
Good quality item.

Had a bit of an hiccup with the installation logistics, but this was all sorted out seamlessly by Juliette. She was very friendly, professional and helpful and now I am the proud owner of a Nordictrack elliptical trainer :)

I love my new NordicTrack rowing machine! It is very sturdy and the range of iFIT courses for beginners is fantastic. Thank you.

Because your machine wasn't registered within the 28 days of purchase you are not eligible for the warranty repair on the motor. 

Top of the line machine - Commercial x32i treadmill

I subscribed to iFit Family from the beginning (which is not inexpensive) and registered my account. I am disappointed that customers have to register within 28 days to gain the 10y warranty or any warranty haha despite providing all details at the time of purchase with them and additional information for setting up iFit Family. 28 days they hide that!!. I had planned to expand equipment with additional pieces but we will now avoid the company they don’t honour customers but try to avoid warranty with loop holes on machine warranties look online at all the failed machines and warranty complaints. Avoid Nordic-CRAP-Track poor effort shame on you

Great bike, happy with my purchase, and the iFIT classes are fab!

Great product. Easy to assemble, works really well, but for the price the warranty period is disappointing (1 year). I hope that we don’t have problems, but I’d hope for more cover for the money.

I received a response from Nordic Track saying they did offer a 2 year warranty if the item was registered in the first 28 days. Unfortunately I was outside that timeframe and they refused to offer any flexibility on the policy. Really disappointing.

Absolutely Appalling Customer Service – Avoid at All Costs!

If I could give zero stars, I would. We purchased a treadmill, bike, and mirror from NordicTrack, spending over £5,000, and are still paying for it. Less than a year and a half later, the treadmill literally started smoking, which is not only unacceptable but also a major safety hazard. You’d think a company selling premium fitness equipment would take responsibility, right? Wrong.

Despite reaching out to customer service, we were met with a robotic, copy-paste response about warranty terms instead of any real effort to resolve the issue. The treadmill was only 14 months old, and for something this expensive, you’d expect durability, reliability, and at the very least, a company that cares about customer safety. Instead, we were essentially told, “Tough luck, not our problem.”

NordicTrack claims their products are high quality, but if a treadmill starts emitting smoke and failing this quickly, that speaks volumes. Their refusal to take responsibility and dismissive attitude toward a genuine safety concern is unacceptable. We are still paying for this equipment, and yet they refuse to do anything about it.

If you’re considering buying from NordicTrack, save yourself the frustration, stress, and wasted money. Their products are overpriced, unreliable, and their customer service is non-existent. When you invest in premium equipment, you expect it to last longer than barely a year before turning into a fire hazard. Avoid this company at all costs.

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Interestingly, you are apologetic in the public domain; however, I have just received the following from Jon Halliday, your customer services manager.

Good Afternoon Mr O' Brien,

Our final consideration of your complaint, as explained on my email of 7th march, remains the same.

If you are not happy with the outcome, you may refer your complaint to ‘Consumer Arbitration’.

I love this equipment! Easy to assemble with clear instructions and I jumped on as soon as it was up and running! Smooth, well built and solid. I love the ifit app and find this is the best thing about this actually, the cheerful vibe, world views and cheerleading sets me up super well for the day

Absolute rubbish.
Spent over 2800 euros spent on a Commercial 2450 treadmill for my home in 2021.
Since then have had to replace the motor twice (first time was after less than a year so warranty covered it), the electronics board once, the deck once (cracked straight down the middle), the belt once.
Now the iFit display unit has gone on the blink and will not boot. Have tried to factory reset multiple times and it failed mid boot.
The sales company couldn't find my sales order when I went back to them but
On a more positive note; the local approved repair company for Nordictrack is excellent and have always been very responsive but I'm sick of paying so much for this unit.

Update 19-03-25
After trawling YouTube I tried another factory reset as one video indicates it may require a few attempts. The reset worked and the unit is working ok since. Time will tell.

Brilliant service from the sales team, very helpful and talked me through the iFit programme and how it works, its honestly the best thing we've bought in ages! I don't really like exercise but this treadmill is addictive, the iFit programme really makes it interesting and far from boring! So far I've been to Portugal, Morrocco, Arizona, Mexico, California and North Wales all without leaving home!

Easy to order and great easy payment terms. Enjoying the treadmill - quality build, compact and great fold away feature.

Good communication from purchase to delivery. Delivery and assembly was excellent. Machine is working well

I ordered a Nordic track elliptical machine. It was pretty easy to assemble but I’ve had to take some of it apart to regrease to solve knocking noises which eventually creep back in… just gotta keep regreasing some of the joints. Ifit is a brilliant accompaniment to the machine and makes using the machine more enjoyable. It entices me to go back daily to complete series of hikes etc.