Nordictrack UK Avis 

Had it for week and only used it once but it looks great. Just need to use it now!

My S22i is a solid bit of kit, and the incline/decline feature is fantastic. But it is seriously let down by the slow and clunky software and poor customer service.

Renewal of Ifit membership - effortlessly carried out with the equipment auto updating with no required actions other than the payment.
Ifit is great and this renewal represents my experience over many years.

I bought a NordicTrack treadmill in February 2024. It arrived with several defects — the worst being the belt rubbing against the plastic housing, a clear factory fault. I spent hours assembling it myself, only to find it didn’t work.

I asked for a repair to avoid waste, but they insisted on a full replacement. Then they told me I’d need to rebuild it myself AGAIN or pay £200 for assembly — even though the fault was theirs.

I raised a formal complaint on 17 March 2025. It was acknowledged, but weeks later, I still have no working treadmill and no fair resolution. All the time, effort and stress I’ve gone through seems to mean nothing to them.

This could have been resolved easily with a bit of common sense. Sadly, it feels like no one — staff, management or owners — actually cares once the sale is made.

UPDATE following response from NordicTrack UK:
Thank you for responding, but unfortunately your reply reinforces the problem: no flexibility, no fairness, and no common sense.

I spent hours assembling a 135kg treadmill that arrived with a clear factory fault. Now you're asking me to either rebuild the replacement myself again or pay £200 for assembly.

Your time has a value, but MINE doesn’t? That’s how this feels. Policies are important, but when your product is faulty, applying rigid rules without considering the customer’s effort or inconvenience is just poor service.

What’s missing here isn’t just practical help — it’s basic accountability.

Love the bike, don't like the ifit integration. Shame you are stuck with it and the bike doesn't work without the screen.

Edit: I appreciate the copy paste reply, however my opinion still stands. For example, there was an update the other week that removed the ability to adjust the resistance by 1, now there are only 12 levels of resistance not 24 as you can only select in increments of 2. I use the bike a lot, but have had to set up a stand for an iPad because ifit is not great and asks for £35 a month! A bit less if you buy in bulk. I use Les Mills for £15 a month and it's way better. But on a separate ipad

Bought the Nordictrak commercial 2450 treadmill and have been really impressed with the quality, ease of use and the integrated I-FIT content. Have young kids so finding the time to go out for a run can be difficult and in the past I’ve always preferred to run outside but this is game changer. The instructor led runs around some of the amazing places across the globe keep the interest up and are way more fun than I anticipated! Love this purchase and would highly recommend

Fast service, great price, delivery prompt and when agreed. I would say that ifit is an absolute must have.

Good equipment, and delivery

Superb Treadmill, I bought the Nordic commercial 2450, with the ifit membership, it’s amazing can run with trainers all around different locations around the world. I’ve ran London Marathon on it, all be it in stages..it inclines and declines has you run around the streets, goes to -3 decline and 12% incline, watch Netflix listen to Spotify or just hear your trainers voice talking to you has you run with them, all in front of you on the screen. Absolutely love it, can highly recommend 👊

Delivery and installation

Do not buy Norditrack treadmills. I had Two treadmill from them, thoughttheir built quality is very good their belt doesn't last long even for domestic use, both of my belts split within two years, for my first treadmill they replaced with no extra cost however for my second treadmill I was told that belt was not covered by the warranty. This does mean you spend £££ in replacement cost , so be mindful of the potential cost when investing in their treadmills

I am very, very pleased with the entire purchase experience. Communication was excellent, the arrangements to deliver the equipment were organized and the accomdations needed to fit a smaller van into my gated complex were executed perfectly. I purchased the installation service and I couldn't be more pleased with how professional and expert the service team was. I am 100% delighted with the entire experience, and with the equipment.

The customer service is pathetic. The delivery won’t ring your doorbell. They will call you once and you will he once by the customer service within a minute and they will cancel your order. I would highly recommend not to buy the treadmill of this company. Literally I had to cancel my work because of them. The funny part is that Nordic track won’t take any actions. Please avoid this company .

Reply to your response:

They did not ring my doorbell. They waited only for 2 minutes. I was in the toilet and I called them back after 2 mins.

Also, for delivery I requested you guyz for a next day delivery but you replied it cannot be arranged. Of course due to my work commitments I cannot wait for a week. But refund was issued, an additional discount of 8 but that does not solve my problem. If you are at fault please help the customer as per their need not as per your convenience.

Cannot share the screenshot as there is no option of upload the same. But feel free to share the email that I have sent you when requesting to cancel my order

I purchased the NordicTrack EXP 7i directly from them in October 2024. It was a self assembly purchase. The speed buttons on the right handside didn't work correctly. Each speed number would be less than the number, for example if you press 6 it would be 3.1.

I raised 2 support tickets about the issue without reply.

I then raised a compaint and was asked to provide pictures and a short video to show they issue. Then I got this reply:

Good afternoon Adam,

Thank you for sending these photos over.

Unfortunately, based on the photos provided, it would seem that the machine is located in an unsuitable environment, meaning that the warranty is now void.

As our warranty states, it does not cover:
i) improper location including, but not limited to, humid, dusty, or outdoor environments, and locations with unstable temperatures (examples include garages, cellars, sheds, summerhouses, porches, and patios)

If you are able to move your machine to a more suitable location we can look into assisting you further (and we will require photos of this) but if not unfortunately we can't help further.

Kind regards,
Aleks D

My treadmill is in my garage (wasn't aware it couldn't be) but despite the product sold not working correctly from purchase I've recieved 0 help to resolve and it would seem their only intention is to find a way to void warranty Vs providing a product that works.

*** in lieu of their reply below, I want to point out that I first raised a ticket online within the first 2 weeks of purchase when I first realised of the issue, then again after Christmas when I didn't hear back and then made a complaint.

In summary, I can only conclude that NordicTrack are Okay with selling a product that doesn't work as stated and will find a way to invalidate your warranty later rather than fixing their faulty machine.

Really solid machine, quite easy to put together, albeit missed a couple of small bits as the instructions are not the clearest. But caused no issues in the end.

Fantastic bit of kit well made and does everything perfectly

Really pleased with the build quality. It is perfect for me as an intermediate runner used to working with gym grade equipment.

Never replied.

I’ll review when I get a reply. Surely only fair.

We love our Nordic track. walking and running. So many programs to follow. Having Netflix and Prime is also a great addition!

Great product, easy to assemble, and great customer service, as ordered over xmas so delivery was delayed by a couple of weeks but they extended my iFit subscription, to cover the delay. the whole thing is great, solid machine for home use and love the ifit app and trainers.