Very misleading, time consuming experience with this company in the end. Advertisment made it sound like small family business having to close down so selling off quality wool products cheap. i ordere... Voir plus
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Easy ordering experience, product is as advertised, delivery within the week. Nice to wear, patterns are fun, love the colours. Much admired by others. My second order of 5 (gave some away as xmas pre... Voir plus
L'entreprise a répondu
Great quality product & value for money especially at sale price. Delivery took longer than expected….didn’t realise they would be coming from China but the tracking system was helpful.
L'entreprise a répondu
From ordering of my socks to delivery I was kept apprised of what was happening and the expected date of delivery. They arrived promptly and the quality is exceptional. For someone with nerve damage i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At NordicWool, we craft high-quality wool socks inspired by the beauty and resilience of Scandinavian design. Our socks are designed to keep you warm and comfortable, no matter the season. Made with a perfect blend of materials, each pair provides superior protection from the cold, while offering a cozy, snug fit. Step into the comfort of NordicWool and feel the warmth in every step, whether you're indoors or exploring the outdoors
Coordonnées de contact
111 FARRIERS ROAD , KT17 1LR, EPSOM, Royaume-Uni
- account@nordicwool.co.uk
- nordicwool.co.uk
4,0
Bien
1 k avis
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A répondu à 92 % de ses avis négatifs
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Les gens ont aussi consulté
Lovely comfy socks with good fit
Lovely comfy socks with good fit. Waiting to see how well they launder and the real test for trip to Norway coming soon 🤞
29 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your lovely feedback! We’re delighted to hear that the socks are comfy and fit well.
We hope they perform brilliantly on your trip to Norway — fingers crossed they pass the “real test”! ❄️🧦
Kind regards,
Lilly Williams
Founder, Nordic Wool
Réponse de Nordicwool
Thank you for your feedback! We’re delighted to hear that you’re enjoying the warmth of your Nordic socks.
I’m sorry that delivery took a little longer than expected, and we appreciate your patience.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Lovely socks and great value
26 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your Nordic socks and that you find them great value.
Your support really means a lot to us!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Réponse de Nordicwool
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your Nordic socks and that you find them great value.
Your support really means a lot to us!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Great quality product & value for money…
Great quality product & value for money especially at sale price. Delivery took longer than expected….didn’t realise they would be coming from China but the tracking system was helpful.
23 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the quality and value of your Nordic socks.
I’m sorry that delivery took longer than expected, but I’m glad the tracking system was helpful. Your patience is very much appreciated, and we hope you enjoy your socks!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Lovely product
Lovely product - such lovely colours and very warm and perfect for all sorts of ocassions.
29 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the colours and warmth of your Nordic socks, and that they’re perfect for all kinds of occasions.
Your support means a lot to us!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Delivered within the timescale stated…
Delivered within the timescale stated and a good product
23 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your feedback! We’re delighted to hear that your order arrived on time and that you’re happy with the product.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Great product
Great product, they feel quite fine, I was expecting them to be thicker but they are warm.
21 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your feedback! We’re glad to hear that you’re enjoying your Nordic socks and that they’re keeping you warm, even if a little finer than expected.
We appreciate you taking the time to share your thoughts!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Average
The socks are very nice but not as good quality as I expected .. I felt a bit mislead as well, as the advertisement for the sale stated that it was closing down to have more time for family .. which made me think I was supporting a small business .. iv seen many ads since & none mention it closing down .. the way the parcel was presented made me think that it was probably a factory , mass produce .. which is fine .. but as I said I felt mislead
22 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience didn’t fully meet your expectations. I completely understand how the wording of our sale and the presentation of the parcel could have caused some confusion.
While we do work with production partners to create our socks. Your feedback is very valuable and will help us communicate more clearly in future.
I’m glad to hear that you find the socks nice, and I hope they still bring you warmth and comfort.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Réponse de Nordicwool
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the patterns and that the socks are keeping you warm.
Your support really means a lot to us!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Lovely warm socks
Lovely warm socks, delivery took longer than expected.
14 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your feedback! We’re delighted to hear that you’re enjoying the warmth of your Nordic socks.
I’m sorry that delivery took a little longer than expected, and we appreciate your patience.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Réponse de Nordicwool
Thank you for your feedback! We’re delighted to hear that you’re very happy with your Nordic socks.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Lovely colours
24 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your feedback! We’re delighted to hear that you love the colours of your Nordic socks.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Réponse de Nordicwool
Thank you so much for your kind words! I’m delighted to hear that you’re enjoying your socks and that the delivery was prompt.
Your support really means a lot to us.
Warm regards,
Lilly Williams
Founder
Nordic Wool
super warm socks fast delivery too.
super warm socks fast delivery too.
classy and colourful.
12 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for your lovely feedback! I’m thrilled to hear that you’re enjoying your socks and that they arrived quickly. It’s great to know you appreciate the colours and style too.
Your support means a lot to us!
Warm regards,
Lilly Williams
Founder
Nordic Wool
So far SO BAD
So far, so bad
Well, there is t anything particularly Nordic about them, as far as I can ascertain!
Also, the sizing is weird! I can barely squeeze my UK Size 10 feet into the ones marked Large 🤷🏻♂️
And now, my attempts to reach out and start a return are being rudely ignored
I have bought Nordic Socks before but these seem like a scam lookalike operation. They have now replied here on Trustpilot , urging me to email customer services! The fact is, I already have and have, so far, not had a reply with details of how to make the return…
14 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for your message. I’m very sorry to hear about your experience — I completely understand how frustrating this must be.
I want to assure you that this is a genuine Nordic Wool order, and we take all feedback seriously. The sizing issue you’ve mentioned is noted, and I’d like to help resolve this for you.
You can contact us directly at account@nordicwool.co.uk for any returns, refunds, or further assistance. We’ll make sure your concerns are addressed promptly and courteously.
Again, I sincerely apologise for the inconvenience and any confusion caused, and I hope we can resolve this to your satisfaction.
Kind regards,
Lilly Williams
Founder
Nordic Wool
Great quality and so pleased I bought…
Great quality and so pleased I bought an extra set to give as a gift
28 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for your kind words! I’m delighted to hear that you’re enjoying the socks and that you found them gift-worthy — that’s wonderful to hear.
Your support really means a lot to us!
Warm regards,
Lilly Williams
Founder
Nordic Wool
Beautiful high quality socks…
High-quality well made colourful socks at a great price
The 5 pairs ankle socks fitted well and keep my feet and ankles snug and warm.
Great value
The 1 pair of longer socks still of the same quality fid not fit as well, keep sliding down abd the foot part does not fit snugly
I still got a good deal for my money & would recommend these products to all my friends
28 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for taking the time to share your feedback! I’m delighted to hear that you are enjoying the quality and comfort of your socks, and that you feel they offer great value.
I appreciate your honest note about the longer pair — your feedback is invaluable and helps us continue to improve our products.
It means a lot that you would recommend our socks to your friends, and I’m thrilled you’re happy with your purchase overall.
Warm regards,
Lilly Williams
Founder
Nordic Wool
Love these socks
Love these socks, bright, warm and comfortable plus a really good price in the sale so bought more as presents!
28 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you so much for your lovely feedback! I’m thrilled to hear you’re enjoying the bright, warm, and comfortable socks.
It’s wonderful that you found a few more for gifts too — I hope your friends love them as much as you do!
Warm regards,
Lilly Williams
Founder
Nordic Wool
Joyful socks, unusual provenance
The socks are joyful but they are not really Nordic or wool. They come from China. This doesn’t spoil my enjoyment of them as they look great but I thought o was buying something I wasn’t.
24 janvier 2026
Avis spontané
Réponse de Nordicwool
Thank you for taking the time to share your thoughts. I’m glad to hear you are enjoying the joyful design and appearance of the socks.
I appreciate your note regarding their origin. While we aim to source materials responsibly and deliver high-quality products, I understand the importance of transparency and will make sure product descriptions are as clear as possible in the future.
Thank you again for your feedback — it helps us improve.
Warm regards,
Lilly Williams
Founder
Nordic Wool
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