Norsegarde Avis 159

TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

To date I have purchased seven Norsegarde products (in the last six months). A testament to the quality of your craftsmenship and and material. Unfortunately, the Rund bracelet was not sized for... Voir plus

Noté 5 sur 5 étoiles

The service was excellent and a lot faster than what I had expected,the quality of the Fenrir Silver torc is very good . I had expected it to be slightly thicker around the wrist but nonetheless it... Voir plus

Noté 3 sur 5 étoiles

The pendant itself looks nice and is supposedly sterling silver, but the chain is just a cheap looking stainless steel one. It was shipped from China and honestly doesn’t feel remotely worth the £65+... Voir plus

Noté 5 sur 5 étoiles

Кулон пришел в оговоренные сроки в Нидерланды. На сайте было заявлено, что это 100% ручная работа. Выглядит кулон великолепно и очень презентабельно. Поразила такая филигранная проработка мельчайших... Voir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

One-sided jewelry! Would not recommend!

I have ordered jewelry for my son's birthday - it was absolute fake, a cast job that only had one side similar to the picture!

12 avril 2024
Avis spontané
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Réponse de Norsegarde

Hi Genadi, thank you for your feedback. After looking into your order, the purchased pendant is designed as a single-sided piece, as per its advertised description. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer service.

Noté 1 sur 5 étoiles

Don't fall for this!!

Don't fall for this!!

They buy items off alibaba.com and sell them for often more then 10 times the price!

Here is an example so you can decide for yourself:

Unfortunately trustpilot does not allow posting links but you can do this your self.

Search for the "GERI AND FREKI WOLF HEAD TORC BRACELET - STAINLESS STEEL" on Norseguard.

Then Search for "Viking Bracelet" on Alibaba.

And you will find the exact same item (and i mean the EXACT same, with all minor imperfections on the item perfectly lining up)

Sad to see this but this seems to be a common practice on most websites who claim to sell "viking jewelry"

what a shame

13 mars 2024
Avis spontané
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Réponse de Norsegarde

Hi Andi, although we openly acknowledge that some of our jewelry is factory-made within the Asia region, we prioritize collaborations with longstanding partners over bulk B2B sourcing. This enables us to offer stainless steel pieces that can only be produced in a factory environment, while maintaining better quality control of jewelry produced for our inventory. This approach is also likely followed by our competitors offering similar stainless steel jewelry.

Furthermore, we also feature artisan handcrafted jewelry from our European workshop, clearly differentiated from factory-made products in our store. This approach allows us to present a wide range of unique handmade designs and highly customizable pieces to our customers, while also offering more budget friendly and stainless steel jewelry options.

Noté 5 sur 5 étoiles

Quality was superb

Quality was superb. Hand crafted in Ukraine. Very pleased. My Grandson was elated with his Viking Ship pendent. Thank you so much for making his 18th Birthday special!

4 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Handcrafter ring purchase from Norsegarde

Bought a handcrafted ring because the I've read that the business supports Ukraine. The ring is excellent quality, great attention to detail, I am very happy with this purchase. The ring came with a little message on the box that said "Thank you for supporting Ukrainian businesses".

Overall very happy with my experience purchasing from Norsegarde.

15 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Ordered bracelet and arrived within two…

Ordered bracelet and arrived within two weeks. Most disappointed total rubbish, thought I was ordering a genuine norse jewelry from Norway. Made in China its cheap and looks cheap.
Do not waste your money.

15 décembre 2023
Avis spontané
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Réponse de Norsegarde

Hi Dave, thank you for your feedback. None of our products are advertised as 'made in Norway'; rather, they are produced by various suppliers worldwide. Only our premium products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine and shipped directly from the workshop. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type and shipped from our warehouse.

We ensure that all jewelry manufacturers undergo strict quality control measures and all items arrive in the look and condition as advertised. If that is not the case or if you find yourself simply unsatisfied with the product, please reach out to our customer service. You have the option to return the order for a full refund if you no longer wish to keep it or be eligible for a refund if the item does not match its advertised appearance or condition.

Noté 5 sur 5 étoiles

I gave 5 stars for the final outcome.

I gave 5 stars for the final outcome.
I was originally dubious. I live in the southern hemisphere and am aware of fake sites. I bought a bracelet and two rings. when the bracelet arrived and it had a hong kong address I was a tad upset and raised it with customer service and at first this didnt really ease my concern. But what followed changed my mind. I was told they have storage warehouses across the globe. I only ever dealt with one guy called Dillon in customer service and he solved things in the end. The rings are tricky due to sizing and different measuring scenarios in different places in the world but i also have fat fingers LOL. For the intial delivery the bracelet and rings came in three diff bags at diff times and this was a concern cause i thought they had stuffed up my order but all arrived. The rings were too big so i went to a local jewewller and they said i was another size so i had to pay to send the rings back and then the replacement size was too small but this was not the companies fault. They remedied all and at the end of the day i was a happy camper. Site is legit - prices are great. Note: My purchases were not sterling silver. I would happily purchase again with such a great customer service support

7 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Don't be fooled

Don't be fooled! You think you order an Scandinavian artefact. But these things are made in china. The poor work conditions in china are well known. And even they did not ship my package they told me it's to late to cancel it. The shipping is taking also really long. Don't buy here. It has nothing to do with old Norse...

11 décembre 2023
Avis spontané
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Réponse de Norsegarde

Hi Pieter, thank you for your feedback. Our products are manufactured by multiple suppliers around the world. Only products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine. Remaining items are factory made within the Asia region by several small manufacturers equipped for this jewelry type. We ensure that mega-factories are not involved in our sourcing process, and all jewelry manufacturers undergo strict quality control measures.

Upon reviewing the communication records of our customer service representative regarding your order, we found that the package had already been dispatched from our fulfillment facility on December 7th when the cancellation request was made, making recall impossible. Nevertheless, you can return the order for a full refund if you no longer wish to keep it.

Noté 3 sur 5 étoiles

I ordered a bracelet for my partner

I was not happy with my item and was very difficult to return so I contacted them and they did give me a voucher for the cost of the item and was able to order a second item. Hopefully 2nd item will be better.

21 novembre 2023
Avis spontané
Noté 4 sur 5 étoiles

What is the beautiful blue gemstone in my pendant?

My husband bought me a beautiful silver raven pendant which has a blue gemstone in it .Please can Norsegarde tell me what gemstone it actually is as I'm interested in gemology and would love to know ? Thsnkyou

30 octobre 2023
Avis spontané
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Réponse de Norsegarde

Hi Andrea, thank you for your feedback. Regrettably, we don't have your order details readily available, so we can't provide a definite answer to your question. However, the majority of our base jewelry models are adorned with cubic zirconia gemstones. In the case of our handcrafted jewelry, we do offer the option to upgrade to various gemstone types upon contacting our customer service, as different gemstones are frequently sought after by our customers.

Noté 5 sur 5 étoiles

Durable, look great, good customer service - no complaints!

I've made a couple of purchases from Norsegarde as gifts for my boyfriend, which he wears daily, and they still look great a year later. The items here are high quality, well-priced, and look exactly as pictured. I had to exchange the ring size in one of my orders, and it was sorted easily with no fuss. No complaints at all, am making another order now!

17 octobre 2023
Avis spontané
Noté 2 sur 5 étoiles

They take forever to ship out

They take forever to ship out, never before you have to email them first asking where the shipment is. Most of the time they do not respond to the email either. The pieces themselves are only good 50% of the time, otherwise you’re paying $160+ for something that looks $20 and breaks in a week of wearing it.

10 octobre 2023
Avis spontané
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Réponse de Norsegarde

Hi Sarah, thank you for your feedback. Customer service is of great importance to us, and we engage in daily correspondence with our customers. We have reviewed our communication records both through emails and website information request forms regarding associated orders. Our most recent communication records for these orders date from January 10th, 2023, with no subsequent service or information requests after that date.

Regarding the most recent order placed on September 7th, 2023, for a sterling silver pendant priced at 162 AUD, we also do not have any records of communication for this order. This pendant was handmade-to-order, and normally takes 5-7 work days to be prepared & shipped out as disclaimed on the product page. Please reach out to us through our online contact form or our designated customer support email as outlined on our website about any issues that you have encountered with your latest order. Our dedicated customer service representatives will be more than happy to assist you with any product related issues you have experienced.

Noté 5 sur 5 étoiles

Excellent

Excellent, flawless Customer service, so kind and helpful - nothing was too much trouble. I messed up and asked for the wrong ring size, so returned wrong one, which never arrived in the post but Norsegarde still made another one and sent it out, no problem. I would highly recommend! The ring is stunning and I am so happy with the care I received throughout.

3 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Good experience, no issues

I bought a bracelet for my boyfriend from Norsegarde. After seeing some of the reviews, I got a bit worried. But everything arrived on time and customer service was very responsive. The packing was also nice and secure. My boyfriend loved his gift. Will definitely repurchase from them again!

27 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

SCAM SCAM do not buy

If I could give Zero I would. Do not buy anything from this so called company. The verifications are false! Take it from me they are. My husband ordered a bracelet, it arrived via a place in UK. But it originated from China! It arrived in UK and in staffs was put in a nors bag but the china packaging was still there. My husband paid this vile company £41 for this bracelet. But it is available for £2.75 on a well known Chinese app.
I have reported this so called Canadian company to the UK authorities. Let's see!
Do not buy from here!!!

14 septembre 2023
Avis spontané
Logo de Norsegarde

Réponse de Norsegarde

Hi Tracy, thank you for your feedback and we have reviewed the customer service representative’s communication records in reference to this order. The received bracelet is stocked, brand packaged and shipped from our warehousing facility to ensure both product quality and timely delivery. The product image shared from your app with our representative is of a similar style product that does not match our model design and is likely of a lower product quality standard.

While we understand your frustration, our representative had adhered to our company policy of providing return instructions for a full product refund. We do not price match, and we do not provide refunds based solely on legal threats aimed at our company or verbal abuse directed at our staff. However, as always, we will be happy to provide a full refund upon return of the original ordered product.

Noté 5 sur 5 étoiles

EXCELLENT ON ALL COUNTS!

First time purchaser. Very happy with items of jewellery. Arrived quicker than advertised. DILLON was excellent in answering all of my email queries prior to purchase expeditiously. Recommended and will be using again.

5 septembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Presentation for jewellery at this cost…

Presentation for jewellery at this cost is pathetic certainly makes me question the indegrity of the jewellery itself (packaged like it’s from a cheap market stall, no company name or markings of any kind , is it actually hand made/925 silver ?

24 octobre 2022
Avis spontané
Logo de Norsegarde

Réponse de Norsegarde

Thank you for your feedback!

We are very sorry to hear about your dissatisfaction with the packaging of our product. With our partner handmade-to-order workshop located in Ukraine, unfortunately due to the ongoing military conflict we are temporarily unable to provide branded packaging for our 'Handcrafted' jewelry. All 'Handcrafted' jewelry is currently shipped out in locally sourced plain jewelry boxes that are well suited to protect your purchase against any damage during postal delivery.

All of our 'Handcrafted' jewelry is still made per order by individual craftsmen and shipped out to our clients when complete. If you have experienced any issues with your received product or its quality, please feel free to let us know in order for us to improve our service.

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