NoteMachine Avis 

I have been waiting 4 weeks for a refund of the 250 this machine didn't dispense but debited from my account - I am waiting no longer and issuing a summons against them tomorrow morning

For those of you complain of NoteMachine, i have made extensive enquiries concerning this shameful outfit, and been stone-walled at every turn.

The Morrisons store at Fakenham in Norfolk, February '19 had an ATM which had run out of funds - nonetheless less the £200 that I requested was still taken from my account. I phoned the NM HQ in Crickhowell and was told, bluntly that the funds would only be returned following a demand from my bank. Over the weekend, the machine was not re-filled with cash. How many further and failed attempts were there, with NM charging our banks for every supposed transaction?

NM charge our banks - the fund holders, 25p for every transaction and the banks, for reasons that are beyond me, agree to this.

The Financial Standards Authority (FSA) assure me that there are no relevant Laws which cover the ownership or the operation of ATMs. I have contacted Trading Standards, my local Authorities, my MP and Watchdog - - no one is interested.

NoteMachine are very well aware of their fraudulent conduct, - fraud being decided because with no warning on the ATM and of it being at fault, they continue to charge for a service which they know very well they cannot provide - - and still, they maintain a silence.

I used the Note machine in Morrisons Supermarket in Frodsham last week to withdraw cash. No money was issued yet my account has been debited by the full amount. After various phone calls and a week later I have still not been refunded by my Nationwide bank or by Note. The service is appalling and it is hassle, hassle, hassle all the way. I cannot recommend Note cash machines.

Morrisons note machine Frodsham,we used this machine Thursday 14th May at 9.53. Withdrawing £50 or so we thought, no money was dispensed on contacting Morrisons staff we were informed it wasn't their problem as it is not their machine, we were told to contact n.m. using the number displayed, there response was we can't do anything phone your bank, I don't understand why it is my banks problem when they do not own the machines after reading all the problems with N.M. at Morrisons Supermarkets I would expect them to have a better input if any the way N.M treat their customers.

Wednesday 29th April at 18.10 hours I put my Barclays debit card in Morrison’s ATM Notemachine, which gave me no money and kept my card. The staff supervisor, Jo and her colleagues kept telling me to call my Bank Barclays because it was nothing to do with Morrison’s. After several attempts to contact Barclays where I was in the phone each time for 11/2 to 2 hours until they cut me off, I was unable to report the loss of my card! This is not the first that Morrison’s Notemachine in their Frodsham branch has been faulty and there are no maintenance staff on call as the supervisor manager states they were not responsible for calling them. In fact it seems to me and other customers that Morrison’s have no concern for the welfare and safety of their customers and deny any responsibility even though they are a service provider within England and Wales, and therefore are under the laws of England and Wales. As a service provider they, Morrison’s have a statutory duty of care to all their customers and their property within their stores. Very poor.

I wish i could sue them.
I installed a machine in my business and promised huge commission if i put it free to use. After couple of months there was not even a penny from them. Called them to find out why. And was surprised by the rudeness of all of them from the customer service to the account manager.
I spoke to the rep who pretended to not know me anymore. I told them it is taking a lot of electricity. They said well that is your problem. Also I keep getting headaches of unhappy customers who uses it as it keeps swallowing their cards and sometimes give them less than the amount they ask for!

Ive been trying to contact this company for about a month. Left messages on the phone, left messages on their contact page and still no response. Shocking performance.

Basically stealing off people.. how are they even aloud to charge you to withdraw your own money ?!! 2 quid ??? Peoples should start destroying them until e get back all the free ones or i will just start withdrawing my full wages from the bank if it gets worse

M&S ATM, Gemini, Warrington..... run by Note Machine, because M&S thought it would be cheaper, save money. M&S used to use ATMs provided by HSBC but this is such a backward step. Note Machine never do maintenance, as the zero on the keypad is sticking, never accepts it no matter how many times you press it. Unworkable. Pathetic, Note Machine is money grabbing piece of an awful company, they can’t be bothered about customer service.

This is the worst ATM experiences ever. They charge you 9% exchange fee which is basically a robbery!

This company deserves to die! Go to hell!

If I could give them 0 stars I would. They put a charge on it whilst leaving my main competitors machine untouched after telling me theirs was getting done right after mine, lying scumbags. After calling multiple times to find out why theirs hadn’t been Changed I found out they were breaching contracts and then straight up lying to me at every turn. Even if I call the mangers no one gets back to me. Poor customer service

The worst company to deal with, 1 of our stores has a faulty atm and they won't replace it. We've had 27 engineer called outs to repair it in the last 3 months. Broken over the busy Christmas period, there helpdesk advisors don't even bother with your enquiries and complaints. Notemachine are the most unprofessional and incompetent company we have dealt with.

Used ATM Saturday 14 December at Texaco garage Rochdale inserted card machine decides to re-boot lovely picture of windows XP operating system. Would not return card staff at garage just dismissed my request saying phone number on front.
This I did they were frikin useless told me to contact bank not their problem A holes they are. Spent time through no fault of my own ringing bank to cancel card. Rung note back to request complaint department stating they have no right to retain card. This was totally dismissed by they not interested. Tossers

Worse company ever.. Crooked and lie to you... Once you sign they will never bother with you and are just rude. Read all the small print before you sign. Will lie till you sign...

Inserted my bank card, OneNote swallowed my card & never returned. Phoned OneNote (who charge £0.99 for withdrawing cash). OneNote's reply was that they are not responsible in any shape or form and I would have to report my card to my Bank. Their attitude is totally irresponsible, unethical & they take absolutely no responsibility, even though they charge £0.99 a time. Disgraceful. I shall never again be using OneNote. May I suggest you do the same?

Atm in Morrisons Bamber Bridge did not give me the £50 requested however took the funds out of my account
Duty manager said "this is always happening".. How is that even a thing??
Tried to phone note machine.. No answer. Contacted my bank who now have to lodge a complaint and it could take up to 15 working days
Will never ever ever use again... And will hound until I get MY money back with interest

Used the Note ATM in Morrison’s Redditch input my Co-Op card and PIN requested £150, card returned then message on ATM display that I have exceeded the number of transactions in a day.
This was my first transaction so I used another debit card in same machine and received the £150.00. Later I found from the Co-Op that they had debited my account by £150.00, called the Co-Op they raised a case with Note but surprise, surprise they stated that Note could find no problem.

It’s now with the Ombudsman and if not sorted I will be closing my Co-Op account after nearly 30 years as they cannot be bothered with this issue.

I was charged 70GBP for using their machine! When I called the customer service/ Complaints team and spoke to an advisor Owen- he was unhelpful and kept repeating a script. No help to recover the money I lost for using their machine. I will now need to take this up to the regulator so the issue can be resolved.

Saddens me to see a 99p charge on our local NoteMachine ATM... some people can't afford even 99p out of the available cash they have... they don't have an option but to withdraw from your machines...

On 23 Jul 19 used a Notemachine ATM in Spar, Carnoustie -
withdrawing £150 and only received £130. Raised complaint with
Customer Services who transferred me to my bank (RBS) and raised
claim. Notemachine claimed no cash discrepancy found and refused
payment - this is in dispute as the ATM in question definitely short-
changed me!! This is currently being reviewed by RBS - and from my experience I will never knowingly use Notemachine ATM's ever again
and would advise others to do likewise.