Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... Voir plus
L'entreprise a répondu
My experience was very good. I felt that everyone who was handling my case took it seriously and tried to get my deal completed as quick as possible. A big thanks to Thilaj and Thasneem for all their... Voir plus
L'entreprise a répondu
We used novalegal to sell a property. There were complications along the way as one of the owners died and we had to wait for Probate. The team were always respectful of our circumstances and worked w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Coordonnées de contact
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, Royaume-Uni
- 020 3861 0504
- novalegal.co.uk
4,8
Excellent
462 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Solicitors
We were recommended Nova through Boon Brokers and Nova especially Shovana and Anuki were very helpful and willing to talk and help us through the process as first time buyers we were guided through everything which took a lot of stress away! We are very pleased we went with Nova!
21 mai 2026
Avis spontané
Réponse de Nova
Dear Jack,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Nova was such a positive one, especially as first-time buyers. It’s great to know that Shovana and Anuki were able to support you every step of the way, making the process clearer and less stressful.
We truly appreciate you choosing Nova through Boon Brokers, and we’re so pleased we could help make your journey to homeownership a smooth and reassuring one.
Wishing you all the very best in your new home!
Kind regards,
Kavindi
Team NOVA
Fantastic Service from start to finish
I would like to say a big thankyou to the team at Novalegal for all their help and patience through a very long and difficult sale of my dads house. Through an almost 9 month process that included losing 2 buyers both Shayon & Adele were professional, calm and patient, taking the time to explain the issues and next steps to keep the chain going throughout the toughest of times. Mt dad is 86 years old and english is not his 1st language which made the process more complicated, but they help us navigate through the process to finally achieve dads dream of moving to a quite rural location close to me to make his and my life a lot easier from now on. Thankyou so much Adele & Shayon, i would recommend your services to anyone about to undertake a move.
15 mai 2026
Avis spontané
Réponse de Nova
Dear Layla,
Thank you so much for taking the time to share your experience and for your heartfelt words!
It’s wonderful to hear that Shayon and Adele were able to support you and your dad with professionalism, calmness, and clear guidance, especially during such difficult moments. We understand how important this move was for your family, and we’re so pleased that, despite the hurdles along the way, your dad was able to achieve his goal of relocating to a peaceful rural setting closer to you.
Your kind recommendation means a great deal to us, and your feedback will certainly be shared with both Shayon and Adele—they will be delighted to know the positive impact they’ve had.
We wish you and your dad all the very best in this new chapter, and thank you again for placing your trust in Novalegal.
Kind regards,
Kavindi
Team NOVA
Impressive 8-Week Timeline, But Communication Gaps Require You to Project Manage Your Own Sale
I am giving Nova Legal a 3-star review because from initial instruction to completion and getting the keys in hand took just around 8 weeks in total, which is an incredibly impressive turnaround. I want to thank my account manager, Thimeesha, and my conveyancer, Aaqib, for their work in driving the legal side of the transaction through to the finish line in such a short timeframe. Based on speed alone, I would still recommend their services.
However, communication and attention to detail are major areas where this firm desperately needs to focus. Right from the beginning, a charge for Stamp Duty was included in my initial quote. I explicitly raised that I was exempt and did not need to pay it. Even after receiving confirmation that this was noted, the incorrect charge still managed to make its way right up until the exchange of contracts, appearing yet again on my draft completion statement before I had to get it corrected.
Furthermore, the inbound communication setup is highly frustrating. When Nova needs to contact the client or the other side's solicitors, they are great. But when the tables turn and you need to contact them—or when the vendors need to reach out—communication completely halts. Emails frequently go unanswered, and phone calls leave you stuck in a never-ending queue of dreadful holding music, with no option to leave a voicemail or request an immediate callback.
This lack of responsiveness created an incredibly stressful environment toward the end. It ultimately resulted in a massive, chaotic email chain involving the resolutions team, my mortgage broker, the estate agent, the vendor's solicitors, and Nova—all frantically chasing them for updates on the morning of completion.
If you choose to use Nova Legal, you will get a fast result, but you must understand that you will need to act as your own project manager. You have to stay completely on the ball, check every document thoroughly, and be prepared to heavily chase and escalate to get results delivered. If I hadn't been so proactive in pushing through the silence, I truly believe this transaction might not have made it past the finish line.
Update 20/05/2026 -
I have lowered my initial review to 2 stars following a highly disappointing and unprofessional discovery on my final case file.
Upon logging into my portal/case file, I noted an internal file note left by staff stating that I am a "very pushy" client.
As mentioned previously if clear communication was at my disposal from the beginning, there would have been no need for concern from any parties involved in this transaction.
My review is purely constructive feedback, that will hopefully allow you to take some focus on communication moving forward.
15 mai 2026
Avis spontané
Réponse de Nova
Dear Lewis,
Thank you for taking the time to share such detailed feedback regarding your experience.
We are pleased to hear that your transaction was completed within an impressive timeframe, and we appreciate your recognition of Thimeesha and Aaqib for their efforts in progressing your matter to completion.
However, we are very sorry to hear about the issues you encountered regarding communication and the inaccuracies on your documentation. We fully understand how frustrating this must have been, particularly in relation to the repeated error on your completion statement and the challenges you faced when trying to contact the team. This is not the standard of service we aim to provide, and your feedback has been taken seriously.
We are also concerned to hear about the internal file note you referenced. We understand how this would have caused concern, and we sincerely apologise for any offence this may have caused.
Please be assured that your concerns have been logged and will be reviewed in detail by your dedicated Resolutions Agent, who will assess the issues raised and follow up accordingly.
We appreciate your constructive feedback and your acknowledgment of the areas where the service met expectations, as well as where improvements are needed.
Thank you again for bringing this to our attention.
Best regards,
Shalini
Team NOVA
Hassle free from start to finish.
Hassle free from start to finish.
Our account manager, Shayon Gunaratne, was extremely friendly, professional and kept us up to date every step of the way. Any questions we had were answered in a timely fashion and he was always available either by phone or email. Our conveyancer, Owin Kan, kept us informed with completion dates etc and the legal side of things appeared to us to go quite smoothly and quickly. I would definitely use Nova again and would recommend them.
13 mai 2026
Réponse de Nova
Dear Vaughan,
Thank you very much for your wonderful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that your transaction was hassle-free from start to finish. It’s especially pleasing to know that Shayon provided friendly, professional support while keeping you well informed throughout, and that Owin ensured the legal aspects progressed smoothly and efficiently.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Shayon and Owin.
Thank you once again.
Best regards,
Shalini
Team NOVA
First time buyer
Hannah and the Naramada were helpful throughout the process and always tried to assist when needed. Communication was generally good and they were supportive in guiding me through my first property purchase.
20 mars 2026
Avis spontané
Réponse de Nova
Dear Arianna,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Hannah and Naramada were helpful throughout your first property purchase and provided the support and guidance you needed. It’s especially pleasing to know that their communication and assistance made the process smoother for you.
Your kind words will certainly be shared with them and the team.
Thank you once again.
Best regards,
Shalini
Team NOVA
I used Muve and Nova operated under Connect2Law Limited for the sale of my father’s flat and would not use them again.
After taking instruction and payment in September 2025, a conveyancer was not assigned to the file until late December. Communication was poor throughout and I repeatedly had to chase for updates and act as intermediary with other parties to keep the sale moving. The completion statement also included a £500 item that was only removed after I challenged it, and there was then confusion over remittance of the sale proceeds and the bank details to be used after completion.
They referred matters into a complaint process, but in my experience this led to more administration rather than meaningful resolution after a transaction that had already required far too much chasing and correction from me.
The sale did complete, but I would not use them again.
Update: Shalina’s response does not reflect the full position.
My concern is not limited to matters raised during the earlier complaint. There were also post-completion issues, including the handling of the goodwill payment itself, which was sent to the wrong recipient despite my request that it be paid directly to me.
So this is not simply a repetition of points already addressed. It includes new concerns arising after completion and after the earlier complaint response.
I have since seen similar concerns raised elsewhere, but my review is based on my own experience.
I have raised those points directly with the firm and asked for a clear final position.
18 mai 2026
Avis spontané
Réponse de Nova
Dear Deborah,
Thank you for taking the time to share your feedback.
We are sorry to read that you remain dissatisfied with your experience, particularly as we previously completed a full and detailed review of your concerns following your formal complaint in March 2026. At that time, we provided a comprehensive explanation addressing the case progression, timelines, and the steps taken throughout your transaction.
We also confirmed that should you require any further clarification or support, our dedicated team would be available to assist you directly. However, we have not received any further correspondence from you since that response until this review.
We note that some of the points raised here appear to reiterate matters already addressed during the complaint process. That said, we take all feedback seriously. Where you have raised any new concerns, including those relating to the completion statement and post-completion processes, we will review these internally and respond to you directly with any further clarification where appropriate.
While we appreciate that the transaction ultimately completed successfully, we regret that your experience did not meet expectations. We are committed to continually improving our service and value all client feedback as part of that process.
Best regards,
Shalini
Team NOVA
Nova has the technology and the team for success!
Nova was sensational with handling and completing our purchase, despite its uncommon circumstances. My family and I are atypical buyers as Americans who have now bought a UK home from abroad and who originally were represented by XYZ Law for months before the firm’s shocking shut down. Nova took on our case and throughout the process exceeded our expectations of any company, showcasing their professionalism, responsiveness, attention to detail, and warmth.
Nova has the technology and the team for success. Their online portal is comprehensive and intuitive and the team members handling our case were smart, attentive, organized, thorough, and always helpful. Arqib’s and Udantha’s diligence was indispensable and the members I spoke and corresponded with the most, Zaid and then Suzie, were especially excellent communicators who ensured we were well informed and drove the process forward. Any company would be fortunate to have them.
We’ve become proud UK homeowners and are grateful to Nova! Thank you!
14 mai 2026
Avis spontané
Réponse de Nova
Dear Client,
Thank you so much for your incredibly thoughtful and generous review. We’re absolutely delighted to hear that your experience with Nova exceeded expectations, particularly given the unique and challenging circumstances surrounding your purchase.
It’s fantastic to know that our team was able to step in and support you effectively, and that our systems and approach helped make the process smooth, even from overseas. We’re especially grateful for your kind words about Arqib, Udantha, Zaid, and Suzie, their dedication, communication, and attention to detail truly make a difference, and your feedback will mean a great deal to them.
We’re so pleased that you are now proud UK homeowners, and we’re honoured to have been part of that journey. Thank you again for your trust and support.
Kind regards,
Anjalee
Team NOVA
Umar was fantastic throughout the…
Umar was fantastic throughout the process of selling my house. Professional and thorough.
15 mai 2026
Avis spontané
Réponse de Nova
Dear Josh,
Thank you very much for your kind review. We’re delighted to hear that Umar provided such fantastic support throughout the sale of your property.
It’s wonderful to know that his professionalism and thorough approach helped make your experience a positive one. Your feedback is greatly appreciated.
Thank you again for choosing Nova Legal, it was our pleasure to assist you.
Kind regards,
Anjalee
Team NOVA
We had Damian & Mahiru on our case who…
We had Damian & Mahiru on our case who where very professional and got things sorted I would use again and recommend to other
1 mai 2026
Avis spontané
Réponse de Nova
Dear Jayne,
Thank you very much for your kind review. We’re delighted to hear that Damian and Mahiru provided a professional service and were able to support you in getting everything sorted efficiently.
Your feedback is greatly appreciated, and we’re pleased you would choose to use Muve again. Thank you also for your recommendation, it means a lot to us.
Kind regards,
Anjalee
Team NOVA
5 Stars to Sumaiya and Aaqib
I had Sumaiya and Aaqib on my case and they both were excellent. They kept me really updated, and in the loop with everything. They contacted me via email when I was working. If I had any questions, I just sent them a quick email and I always got a prompt response.
12 mai 2026
Avis spontané
Réponse de Nova
Dear Serena,
Thank you very much for your wonderful review. We’re delighted to hear that you had such a positive experience with Nova.
It’s great to know that Sumaiya and Aaqib kept you well informed throughout and tailored their communication in a way that suited your schedule. We’re especially pleased that you found them responsive and supportive whenever you had questions.
Your kind feedback is greatly appreciated, and we’re glad we could assist you throughout your journey.
Kind regards,
Anjalee
Team NOVA
Nova were very efficient at getting my…
Nova were very efficient at getting my remortgage done, with good weekly updates provided by Sumaiya Shabdeen and conveyancer Aaqib. The fees are a good price and I would recommend Nova
15 mai 2026
Avis spontané
Réponse de Nova
Dear Nial,
Thank you very much for your kind review. We’re delighted to hear that you had an efficient experience with Nova during your remortgage.
It’s great to know that Sumaiya and Aaqib provided clear weekly updates and supported you throughout the process. We’re also pleased that you found our fees competitive and good value.
Your recommendation is greatly appreciated, and we’re glad we could assist you.
Kind regards,
Anjalee
Team NOVA
House purchase
Straightforward and easy to work with. Kept me regularly updated. Many thanks to:
Kavindya Perera (Conveyancer)
Hanaan Rizwaan (Account Manager)
14 mai 2026
Avis spontané
Réponse de Nova
Dear Client,
Thank you very much for your kind review. We’re delighted to hear that you found the process straightforward and easy to work through, and that you felt well supported with regular updates along the way.
It’s wonderful to know that Kavindya and Hanaan provided the level of service and communication we strive for. Your recognition of their efforts is greatly appreciated.
Thank you again for choosing Nova, it was our pleasure to assist you with your purchase.
Kind regards,
Anjalee
Team NOVA
I recently engaged Nova to manage my…
I recently engaged Nova to manage my property purchase, and I am delighted to share my positive experience.
From the outset, Zaid provided exceptional support and demonstrated a genuine commitment to ensuring a smooth transaction. The team, led by solicitor Adele, consistently delivered professional advice tailored to my specific needs and circumstances.
What impressed me most was their responsiveness. Every query was addressed promptly, and I never experienced unnecessary delays. Adele's expertise was evident throughout the process, and she took the time to explain complex legal matters in a clear and accessible manner.
Beyond their technical proficiency, the entire team demonstrated a caring approach that made what could have been a stressful process feel manageable and well-supported. Zaid's attentiveness to detail and willingness to go the extra mile truly set them apart.
I would unreservedly recommend Nova to anyone requiring property purchase services. Their combination of professional excellence, prompt communication, and genuine care for their clients' wellbeing makes them an outstanding choice.
23 février 2026
Avis spontané
Réponse de Nova
Dear Gabor,
Thank you very much for your wonderful and detailed review. We’re delighted to hear that you had such a positive experience with Nova during your property purchase.
It’s fantastic to know that Zaid provided exceptional support from the outset and that Adele’s expertise and clear guidance helped make the process more manageable and stress‑free. We’re especially pleased that the team’s responsiveness and attention to detail made such a strong impression throughout your journey.
Your kind words about our professional approach and genuine care mean a great deal to us, and we truly appreciate your recommendation.
It was our pleasure to assist you, and we wish you all the very best in your new home.
Kind regards,
Anjalee
Team NOVA
I had a smooth property transaction with Sumaiya
I had a smooth property transaction with Nova while buying my new home, mainly dealing with Sumaiya Shabdeen and Kavindya Ratnadasa. Both Sumaiya and Kavindya were very professional and responsive. Sumaiya who I mainly dealt with was excellent at answering my queries promptly and kept me up to date with weekly updates. We managed to exchange contracts in nearly half the usual time.
Highly recommend both. Thank you!
13 mai 2026
Avis spontané
Réponse de Nova
Dear Dan,
Thank you very much for your wonderful review. We’re delighted to hear that you had a smooth experience with Nova during your home purchase.
It’s fantastic to know that Sumaiya and Kavindya provided professional and responsive support throughout, and that Sumaiya’s prompt communication and regular updates helped keep everything on track. We’re especially pleased that your transaction progressed efficiently and reached exchange in such a short timeframe.
Thank you for your recommendation and your kind feedback, it was our pleasure to assist you.
Kind regards,
Anjalee
Team NOVA
Good communication throughout the…
Good communication throughout the process of purchasing our house. We had weekly progress updates from Sumaiya and the whole process from beginning to completion was as short as it could've been. Thanks to Sumaiya Shabdeen and Hema Valand for your work on our case, really appreciate it.
13 mai 2026
Avis spontané
Réponse de Nova
Dear Peran,
Thank you very much for your kind review. We’re delighted to hear that you were happy with the communication throughout your house purchase and that the process progressed as smoothly and efficiently as possible.
It’s wonderful to know that Sumaiya’s regular updates kept you well informed, and we truly appreciate your recognition of both Sumaiya Shabdeen and Hema Valand for their work on your case.
Thank you again for your feedback, it was our pleasure to assist you.
Kind regards,
Anjalee
Team NOVA
Damian was always helpful and…
Damian was always helpful and supportive and guided me through the process of sale & purchase, a big thanks to him.
8 mai 2026
Avis spontané
Réponse de Nova
Dear Richard,
Thank you very much for your kind review. We’re delighted to hear that Damian was helpful and supportive, guiding you through both your sale and purchase.
Your feedback is greatly appreciated, and we’re pleased he was able to make the process smoother for you.
Thank you again for choosing Nova, it was our pleasure to assist you.
Kind regards,
Anjalee
Team NOVA
They were always helpful and quick to…
They were always helpful and quick to get back to me.
Everything went smoothly.
12 mai 2026
Avis spontané
Réponse de Nova
Dear Nelson,
Thank you very much for your kind review. We’re pleased to hear that you found our team helpful and responsive throughout.
It’s great to know that everything progressed smoothly for you. Your feedback is truly appreciated.
Thank you again for choosing Nova, it was our pleasure to support you.
Kind regards,
Anjalee
Team NOVA
Awful customer service
Awful customer service and lack of communication. Impossible to speak to the 2 conveyancers as always in meetings. Emails received that did not make sense and with simple spelling mistakes. Please be aware and use your local conveyancer
13 mai 2026
Réponse de Nova
Dear Mrs. Paulin,
Thank you for taking the time to share your feedback. We are sorry to hear about the experience you have described, particularly in relation to communication and accessibility of the team.
Please be assured that your concerns have now been formally recorded in line with our Complaints and Escalations Procedure. A member of our team will be in contact with you shortly to review and address the matters you have raised, if they have not already done so.
We appreciate you bringing this to our attention and will ensure it is looked into appropriately.
Kind regards,
Anjalee
Team NOVA
Outstanding service from start to finish
Buying a property is naturally a stressful process, especially as a first-time buyer, but the service I received from Damian and Shaahid was impeccable from start to finish. They really went above and beyond throughout the whole conveyancing process. They worked quickly and efficiently, kept me regularly updated, and explained everything clearly at every stage. The whole process was well laid out from the outset, and their communication was always professional. Any questions I had were answered promptly and thoroughly, both over the phone and by email.
Having such responsive and supportive conveyancers made a huge difference and really helped ease the stress and anxiety that comes with buying a home. I always felt reassured that everything was being handled properly and professionally.
I would highly recommend NOVA LEGAL to anyone, especially first-time buyers looking for reliable, proactive, and supportive conveyancing services.
12 mai 2026
Avis spontané
Réponse de Nova
Dear Yuliia,
Thank you very much for your kind and detailed review. We’re delighted to hear that you had such a positive experience as a first-time buyer.
It’s especially pleasing to know that Damian and Shaahid provided clear communication, regular updates, and responsive support throughout the process, helping to ease what can often be a stressful experience. Your feedback will be shared with them.
Thank you again for your recommendation, it was our pleasure to support you.
Kind regards,
Anjalee
Team NOVA
We had an excellent experience with…
We had an excellent experience with Nova Legal during the exchange and completion of our home purchase. Imaadh and Nathasha were fantastic throughout the entire transaction — professional, responsive, and incredibly supportive from start to finish.
They kept us updated at every stage, answered all of our questions promptly, and helped make what can often be a stressful process feel smooth and well managed. Their attention to detail and dedication to getting everything completed efficiently was greatly appreciated.
We would highly recommend Nova Legal, especially Imaadh and Nathasha, to anyone looking for reliable and professional conveyancing solicitors.
8 mai 2026
Avis spontané
Réponse de Nova
Dear Joshua,
Thank you very much for your wonderful review. We’re delighted to hear that you had such an excellent experience with Nova Legal during your home purchase.
It’s fantastic to know that Imaadh and Nathasha provided professional, responsive, and supportive guidance throughout the transaction. We’re especially pleased that their regular updates, attention to detail, and dedication helped make the process feel smooth and well‑managed.
Your kind recommendation means a great deal to us, and we’re truly grateful for your feedback. It was our pleasure to support you with your purchase.
Kind regards,
Anjalee
Team NOVA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.