We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Voir plus
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... Voir plus
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Coordonnées de contact
Royaume-Uni
- novauk.com
4,0
Bien
371 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Speedy delivery and good quality goods
27 juin 2022
Excellent product at really competitive…
Excellent product at really competitive price. Top class service.
14 juin 2022
Réponse de Nova UK
Thank you for such a lovely review!
Réponse de Nova UK
Thank you for your review :)
Rude and aggressive staff
Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!
Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.
12 juin 2022
Avis spontané
Réponse de Nova UK
I am really sorry to hear about a negative experience you had at the Royal Cornwall Showground. We wholesale our stock out to different customers who then go on to sale our products at events around the country - this isn't actually anything to do with our company. That being said, we have sold to this person for many years and it's difficult to imagine him being rude to anyone.
With this in mind, we would like the rectify this for you as we don't like to leave anyone with a negative experience. If you could email us at: info@novauk.com then we'd be happy to help :)
useless junk .Wasted my money.
1 juin 2022
Réponse de Nova UK
I am sorry you are unhappy with your product, we are surprised as we normally get great feedback! We pride ourselves on selling high-quality, durable and useful products so we are sad to hear you don't like it. We are a small, family-run business and are always happy to help. If you just send us an email - as opposed to jumping straight to negative reviews - then we can assist you with this issue. Our email address is: info@novauk.com. Thank you!
Réponse de Nova UK
Thank you for your lovely review!
Replacement
Replacement
I bought this to replace my original slice and dice as i used so much the blades broke.
24 mai 2022
Very handy when camping with no ehu.
22 mai 2022
Excellent product and customer service.
18 mai 2022
Very quick delivery but poor Customer Services
Very quick delivery which is excellent. However improvements on poor Customer Services is needed. Any communication sent never receives a reply which is poor service. Hence one star has been left off.
16 mai 2022
Good efficient service
14 mai 2022
Excellent
Excellent, so so easy and quick to use! I am delighted with it ! It's so safe too ...highly recommended x
11 mai 2022
Good quality products and fast…
Good quality products and fast delivery. Overall , very happy with my purchases.
10 mai 2022
All good
Efficient and fast delivery. Smooth ordering process. I like the product. All good.
24 avril 2022
Very pleased
Good ordering process. Great offers. Quick delivery. Great product. Very pleased.
21 avril 2022
Excellent service
16 avril 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.