We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Voir plus
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Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Voir plus
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... Voir plus
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Coordonnées de contact
Royaume-Uni
- novauk.com
4,0
Bien
371 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Absolutely ingenious dicer from this…
Absolutely ingenious dicer from this company changed our kitchen. Yes you can buy similar around but they won't be anything near quality wise. One of the blades broke so after contacting them I bought one and I was given 2 spare ones. It would be 5 stars but way of contacting them is not easy. They never answer the phone, automated service states I should contact them by WhatsApp which they don't have. Seriously?
If this will be changed - I'll gladly change my rating to 5 stars.
5 septembre 2026
Avis spontané
I think this company is brilliant
I think this company is brilliant. I had a problem with my dicer blades breaking and they were so good they actually sent me 2 new ones and so quickly. Unfortunately they were for the new machine not my old ones but they went all out and sent me a new machine. I cannot thank them enough as I use my dicer daily. I would recommend Nova.uk to anyone one and everyone. THANK YOU NOVA.UK
2 juin 2026
Avis spontané
Product not arrived and emails being ignored
Ordered my whisk since 13th March. Still not received and no one is answering the emails. My order is a whizzy whisk and I’ve emailed you twice! If you don’t want a battle with PayPal when I open a case I suggest you move and do something about it. Perhaps read and respond to emails would be a good start to good customer service. Thank you
25 mars 2026
Avis spontané
Good product, poor customer service.
I recently ordered a Slice and Dice. Delivered quite quickly but missing two essential parts. When I succeeded in contacting them (they never answer phones, and rarely answer messages or emails) they apologised and said that they would send the missing parts immediately. Since then I have received no parts, and no reply to my messages. It is now nearly a month. The product is good, though not very robust, but I feel that when it comes to the service side this family run business is perhaps out of its depth.
14 octobre 2025
Avis spontané
I did experience an issue and couldn’t…
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able to pick up the phone and talk to someone and the number of the website needs to be current.
11 juillet 2025
Replacement dicer blade for…
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that.
Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’t wrapped in any bubble wrap or cardboard but simply placed in an ordinary white envelope like you get with a greetings card. You could see the impression of the dicer blade through the envelope.
There was no consideration to post office handlers or to myself that this extremely sharp cutting blade could have inflicted serious damage.
Nova needs to look at their risk assessments and consider packaging items like this dicer blade with much greater care for their customers, postal workers and even their own staff.
6 juillet 2025
Great Chopper!
We love this chopper but you have to be careful how you use it because the blade can easily be damaged. Cuts the vegetables perfectly.
26 juin 2025
Great service and the carbon cloths are…
Great service and the carbon cloths are good quality
26 juin 2025
Réponse de Nova UK
Thank you for your lovely review! Enjoy :)
Nova Miracle Whisk
I purchased a Nova Miracle Whisk from the Ideal Home Exhibition in April 2025 but on using it, the pressure point at the end of the whisk wore through the jug I was using and split it. I contacted Nova UK Customer Services who acknowledged my email and requested photos of the damage. However since sending photos, I have had no further reply and have been ignored despite emailing again.
I would not recommend this company.
28 mai 2025
Avis spontané
Réponse de Nova UK
We're very sorry for the delay and for any frustration caused. As mentioned in our previous email, we were waiting for additional information from a colleague regarding the whisk. However, we’re more than happy to offer a full refund if you're unhappy with the product. If you’d like to reply to our message, we can arrange that for you today. Thank you for your patience.
Amazing
Although these are not cheap they are so worth it. I do not use any cleaning products with these and everything turns out sparkling. They clean absolutely anything. My shower glass has never looked so clean. My windows have no smears. Used on car and again amazing result. So pleased and saving on use of cleaning products and better for the environment. Win win!
29 mai 2025
Réponse de Nova UK
Thank you for your lovely review, and so glad to hear you like the cloths - they are a game changer!
Good quality product and the delivery…
Good quality product and the delivery was on the day stated
18 mai 2025
Love it does the job
29 avril 2025
Efficient service reasonable postage
I could have bought a new vegetable dicer but what a waste. I found out i could just get my blunt blades replaced at a very reasonable price. Delivery was quick, I am very pleased
4 avril 2025
Simple ordering online process
Simple ordering online process, clear concise information, essential when ordering compatible products!
9 avril 2025
Very pleased
Received the spare part quickly and even got a free scraper to aid cleaning the nova cutter. Thank you
28 mars 2025
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