We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Voir plus
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Lisez les avis des autres
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Voir plus
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... Voir plus
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Coordonnées de contact
Royaume-Uni
- novauk.com
4,0
Bien
371 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Nova Slice and Dice
Nova supplied what I wanted when I wanted it for a price I was willing to pay. My food preparation time has reduced dramatically.
26 juin 2024
This gets used every day.
I bought the slicer from a show, one of the fitting broke, I emailed the company and they replaced immediately.
It's a great gadget and I will use it every day. Highly recommend
26 juin 2024
exhibition
I bought Nova slice & Dice from the Exhibition, when i tried using the product second time the blade boke few of the square ones came off. I spoke to customer care and was promised a replacement blade, its been 6 weeks and as yet i have had no replacement. I would not recommend anyone to buy the product, as there is no customer service either.
7 avril 2024
Avis spontané
Réponse de Nova UK
I am very sorry for the delay in receiving your blade! Are you able to message me personally with your address and size/colour of your broken part? My email address is: lauren@novauk.com. I am trying to locate your original email but unfortunately cannot seem to find it. I apologise again for this. Kind regards, Lauren.
Réponse de Nova UK
Thank you for your lovely review :)
I bought a nova multi quirl last year…
Update. Blame royal mail, they lost it. When I can contacted Nova again another one was sent out straight away. Good customer service.
4 mai 2024
Avis spontané
Réponse de Nova UK
Thank you for updating your review and letting us know it got to you safely this time! :)
Dicer - replacement part
I bought my dicer in June 2023 from The Royal Bath & West and I have used it A LOT! However I did have an issue with a split in the chopping part of this and so it made using difficult. I went to the Royal Bath & West this year and was prepared to purchase a whole new item. The representative told me to contact Nova via the website and they would replace said part. I am very pleased to say they did just that - sent me a replacement part, no quibble and at no cost. Very impressed with the item and this company. If you find chopping fruit and veg a pain - get one these. Thank you for fantastic customer service.
13 juin 2024
Avis spontané
Réponse de Nova UK
Thank you for such a lovely review and I'm glad you are enjoying your dicer! :)
Satisfaction. From ordering to delivery all steps…
From ordering to delivery all steps were handled very well. Product is ideal, thank you.
2 juin 2024
Réponse de Nova UK
Thank you for your lovely review!
Purchased last year at the Good food…
Purchased last year at the Good food show. The small blade has fallen apart. Tried to email company.. no reply. Probably best AVOID buying.
6 mai 2024
Avis spontané
Réponse de Nova UK
Hi Tim, I am very sorry about this. Can you email me directly so I can sort this for you? My email address is: Lauren@novauk.com
Thank you :)
Replacement for broken dicer
I got very good support from the support team when I reached out. In fact I got a replacement via post and an apology for the inconvenience. My previous review was premature as I got a reply later today. I am happy.
30 avril 2024
Avis spontané
Réponse de Nova UK
Hi, Thank you for updating your review and letting us know you are happy! Hope you enjoy your product :)
Quick delivery
Quick delivery. Excellent product . This is the second one I have purchased.
5 mai 2024
Needed a new blade for my veg chopper
Needed a new blade for my veg chopper - easy to order and came relatively quickly at a fair price.
28 avril 2024
Poor customer service…
Ordered 2 items which were delivered however there was a part missing from the box of the Nova Dicer. I emailed them several times with the order number and sent a message via their website asking about a replacement but never got a reply.
10 avril 2024
Avis spontané
Nova slice and dice
Great bit of kit does as demonstrated, found you have to cut onions a bit smaller or the blades bend , ordered new cutter , came on time all working as before, I recommend buying one of these they are very handy
9 avril 2024
Well Worth Buying From.
This company is excellent,great range of products,brilliant website,that is easy to use,i have purchased a few items now,quality is first rate,delivery was quick,and the products work as described,i am very impressed,and will definitely buy from them again in the future.
31 janvier 2024
Great space savers
27 janvier 2024
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