We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Voir plus
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Lisez les avis des autres
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Voir plus
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... Voir plus
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Coordonnées de contact
Royaume-Uni
- novauk.com
4,0
Bien
371 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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All good
Easy to order, good price and arrived quickly. No complaints. Loo brush is a nice colour (stone grey), bit different to the usual chrome / black / white
1 mars 2025
Nova chopper
I bought the nova chopper last year at the ideal homes show. It broke i contacted their customer service in October 2024 and was eventually told I would receive a refund link. It is now February 2025 and I have still not received my refund and have had no response to emails. Would not recommend this company.
10 octobre 2024
Avis spontané
Réponse de Nova UK
Hi Julie, I am very sorry about the delay in receiving your refund link, it was sent to you a few days ages so you should have received it by now. If for whatever reason you haven't received my email, please let me know and I can re-issue the link. Kind regards, Lauren
Positive experience
Excellent response to initial query. Prompt dispatch of replacement parts.
31 janvier 2025
Not even sharp enough to cut boiled…
Not even sharp enough to cut boiled eggs!
5 janvier 2025
Avis spontané
Nova has the most considerate and…
Nova has the most considerate and helpful administrative personnel ever who are very supportive being endowed with incredible insight of bestowing genuine goodwill and care. Lauren's kindness to senior pensioners who suffer from arthritis in the hands and find the Nova dicer as their unique essential hand whilst cooking is a boon and may she be blessed forever for when ours got broken, she replaced it and advised not to worry too besides sending us our new one which we had ordered and requested for.
26 décembre 2024
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with first class service and great products as well. 100% you should purchase there various goods. Forgot to say sullied replacement parts F.O.C with no quibble at all, cannot praise them enough. I can now go back to making my home made soup and sauces 👍
10 décembre 2024
Avis spontané
excellent customer service
Courteous presenter at Ideal home exhibition who recommended us to write to company for replacement parts. Fantastic customer service and our parts were replaced free of all costs!. Truly remarkable organisation who believes in their products.
27 novembre 2024
Avis spontané
I have not received my item yet
27 novembre 2024
Réponse de Nova UK
Hi Phil, I am very sorry about this. Royal Mail are very busy at this time of year and sometimes deliveries get caught in the backlog. We have sent another out to you, as discussed over email, and apologise again for the delay. Hopefully you'll receive both in due course! Thanks, Lauren
Sent wrong items
Sent wrong items, didn't respond to email about this, non-existent customer services
24 novembre 2024
Réponse de Nova UK
Hi Paul, we've discussed this over email but thought I'd reply here too! We sent your correct item in the post a few days ago, hopefully you have received it by now but I know sometimes Royal Mail can be a little slow. I apologies again for sending the wrong part, just a mistake our end! Thanks, Lauren
Arrived ahead of time.
Arrived ahead of time great product a proper nicer dicer very impressed
10 octobre 2024
Brilliant *****
Bought the box slicer at the ideal home show!
Made my life so much easier!
Love this product!
Scissors are the sharpest I’ve ever had!
Plus do so much more than cutting
Really excellent customer service!
Highly recommend *****
Dee
26 septembre 2024
The Slice & Dice is a pointless kitchen…
The Slice & Dice is a pointless kitchen item, you can do better with a knife. The seller Clinton is a con artist and doesn't give out receipts or honour the 1 year guarantee, bought mine 2 weeks ago at the Frome show and its going in the bin.
14 septembre 2024
Avis spontané
Great Company and Staff who look to help
Great Company and Lauren has been very helpful. We purchased one of the most popular products which cuts veg etc into small and larger pieces. The blade on the original purchase broke ( I think I was too aggressive chopping ) so we purchased a new set. The same blade failed ( not me this time) so I contacted the Company. Lauren has been able to send replacements for which we are very grateful. Definitely will use Nova again.
10 septembre 2024
Avis spontané
Really fast shipping and a really great…
Really fast shipping and a really great product.
2 septembre 2024
Excellent Quality.
It was easy to order. The packet arrived on time and as I used these before, they are excellent.
29 août 2024
Rotating hand whisk
I bought a hand whisk that rotates as you push it down in Feb, by Aug the spring mechanism stopped working. The shop only has a UK mobile for contact and only recieves calls via Whatsapp, which it never answers. Then they ignored any email I sent them too.
24 août 2024
Avis spontané
Réponse de Nova UK
I am very sorry about this! I am happy to send you a replacement if you can email me: Lauren@novauk.com with your address and a photograph of the broken whisk. We will happily send you a replacement. Many thanks, Lauren
Réponse de Nova UK
Thank you for your lovely review! :)
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