Novia Furniture  Avis 

I purchased a dining Chair from this store, and my experience has been extremely disappointing. Firstly, the product is supposed to be delivered in 8 to 10 weeks and it was supposed to be an urgent delivery.I placed an order on 04/04/2025, paid the full amount upfront and despite raising the concern, no one from the support team has contacted me. The store is closed and it’s been over two months since I reported the issue. No one is responding to my messages or calls. I am not happy with the service at all. If I could, I would have given less than 1 star, but unfortunately, 1 is the minimum. :(((( very disappointed!! Everyone please be aware.

Order still not received after over 14 weeks.
Was told it would take 10 to 14 weeks.
No response to any of emails and the store is unhelpful.

Update 18-06-25

Got a call on the day I left this review from the manager that dealt with the original purchase. This was to inform me that product was ready to be dispatched and that they will chase a delivery date and get back to me. This didn't happen I had to call back and spoke with a different advisor who told me the same thing as always that they get someone to call me, which doesn't happen. Still no further communication on when my sofa will be delivered!. Been way over 14 weeks now. I will opening a dispute on my amex account to try and get my money back if don't hear anything in the next few days.

One of the worst after sales care I've ever experienced.

18th July

Received a call on Monday from their fiance department staring they will take money off for the complications and confirm delivery date. Asked for this to be sent in email which I stiill haven't received. This guy also asked me to submit 50 per cent of the cost! I ensured I messaged my credit card company to state only pay the amount once I have received my sofa and it has been assembled in my hone. Attempt made to communicate with store manager and informed her to call after 5pm which hasn't happened.

Still don't know where my sofa is or when I'll be getting it.
Save yourself and do no order from here, I don't what else to say with this totally poor service!

Terrible service.
I got damaged chairs 2 years ago. TIL date still waiting for replacement.
Very poor customer service and no reply back. Have taken the full money.
Don’t recommend this shop at all.

Terrible service At the start everything went well I was promised my sofa's before Christmas and I stated that I need them before Christmas and the team said 100% you'll have them so we went ahead it come to Christmas and nothing I'm old age and me and my wife have bad back issues we went months without a sofa i went away over the new years and come back expecting them to be arriving to then be told they'll be delivered at the end of February untop of that the cushions that should have come with the sofa's were well padded and very good quality and what arrived was loose and empty cushions nothing like what was shown to us and it wasn’t cheap cost me £3500+ and since then I've called them over 15 time just to be told we're sorting it we'll call you back just to not hear back from them at all no emails no calls nothing. I would not recommend novia at all they'll make all these promises and show you one thing and give you another.

Terrible service At the start everything went well I was promised my sofa's before Christmas and I stated that I need them before Christmas and the team said 100% you'll have them so we went ahead it come to Christmas and nothing i went away over the new years and come back expecting them to be arriving to then be told they'll be delivered at the end of February untop of that the cushions that should have come with the sofa's were well padded and very good quality and what arrived was loose and empty cushions nothing like what was shown to us and it wasn’t cheap cost me £3500+ and since then I've called them over 15 time just to be told we're sorting it we'll call you back just to not hear back from them at all no emails no calls nothing. I would not recommend novia at all they'll make all these promises and show you one thing and give you another.

Novia furniture is the best luxury furniture store with high quality products also the comfort level of the sofa is unmatched. I have been using my sofa for past few years that I bought from novia furniture and it still looks new. I can recommend anyone who are looking to buy furniture from novia company without hesitation.

I purchased a dining table and chairs, and everything was flawless from start to finish. The ordering process was smooth and fast, and the delivery was hassle-free. The quality of the products exceeded my expectations. I highly recommend this company!

Novia has been disgusting, as there Manchester store got closed they delivered sofa for different colour as which was in display and now no one either from customer services and after sales team are picking up the phone or replying to the emails.

I purchased a dining table from this store, and my experience has been extremely disappointing. Firstly, the product was delivered one month late. Then, it was incorrectly delivered, and despite raising the concern, no one from the support team has contacted me. The store is closed and it’s been over two months since I reported the issue. No one is responding to my messages or calls. I am not happy with the service at all. If I could, I would have given less than 1 star, but unfortunately, 1 is the minimum.

I am now officially suing Novia Furniture in the UK Small Claims Court (Case Ref: 1748-1944-6914-5474) after enduring over nine months of appalling treatment following a defective £4,200 sofa delivery. Despite raising the issue in August 2024, I was subjected to repeated broken promises, missed service appointments, and outright silence from their support team.

They offered no real compensation—only a meaningless “pouf” with no price, no link, and no measurable value. No financial goodwill gesture. No accountability. Not a single apology that led to actual resolution.

I’ve now had to submit legal documentation, evidence logs, emails, and photographic proof because this company refuses to do the bare minimum. Their aftercare is non-existent, their conduct negligent, and their handling of this situation has been unprofessional, misleading, and deeply frustrating.

I strongly warn any potential customer: do not trust Novia Furniture. Once they’ve taken your money, you’re on your own. If you value your sanity and your consumer rights—shop elsewhere.

Order at your peril, worried I’ve lost £1000. Waited for months with no correspondence from the Manchester store which has now closed down. Their customer service team never connects and is a voice mail. Have to speak to Brent Cross instead. No calls back after repeatedly trying to resolve my order.
Still not received an outcome 5 months later. Worries I’m not going to receive the chairs or money. When you can get hold of someone they don’t seem to care that they have had your money already or try to put you at ease. The worst service I have ever experienced from any retailer!!!

We bought a sofa from Brent Cross back in November. Started to see a bump in the structure and since having raised the issue to them had just one courtesy call and no action not even replies to my repeated request to fix the issue. I am going through the legal route now. Bad bad experience!

SCAM! DO NOT BUY FROM NOVIA IF YOU VALUE YOUR MONEY!

Simply put, this company is a scam. They’re liars, greedy and most of the staff are as useful as a one legged man in an arse kicking competition.

Our experience started great, with a top notch sales pitch from Zaytuna (who btw is great at sales). We bought our sofas and paid in part with agreement to pay the remainder when the sofas were ready for delivery.

In February, we got a call from Novia saying our sofas are ready for delivery and to make the payment. Payment was made, a delivery date confirmed for the week after. We proceeded to sell our old sofas to make way for the new ones. Soon after, we received an email saying there’s delays due to transport issues and they’ll call us to explain. Fair enough. No call. We call them, they say it’s stuck in customs. Three weeks later, we hear nothing. Bear in mind, we’re sat on the floor in our house for the last 4 weeks at this point. We call them, they say call customer support, which to date have never picked up. I’m convinced they don’t exist.

A few more weeks later, after many calls to Brent Cross, where fake promises were constantly made, we begin to threaten them with legal action.

Behold, 2 days later, they tell us the sofas are on a container on the way here. What does that mean? They were never at customs and therefore never ready for delivery. They LIED to get the remainder of the payment.

We were quite lucky to have our sofas delivered, even though they were late, and luckily undamaged, but the experience was not worth it. I know a few people who have been SCAMMED by these scammers.

Novia need to understand, we understand if there is delay in delivery, but don’t lie to your customers to get payment. It’s just disgusting behaviour.

PS: the 5* reviews are fake, esp the recent one from Gadgets N who has just posted photos from the showroom. The remainder just look like their Turkish friends who they’ve convinced to give 5* reviews

Most beautiful shop service first class so helpful ordered beautiful table and chairs

Excellent customer service

Nice experience communicating with CYRIL. An excellent shopkeeper giving honest suggestions and helping novia keeping their reputation.

A friendly welcome and a thorough explanation of everything.

Friendly staff very well informed about the products
Attentive but not overbearing
Good range and alternative styles

Everything in the store is amazing unique and also your staff was so helpful,and lovely person she did try her best to make us feel good to get what we wanted thank you