Novita Diamonds  Avis 

Unfortunately, I had a really bad experience with this Novita Diamonds which included being lied to multiple times.

I wanted to compare two sizes of studs in person so I called to ask if they would have them. The woman on the phone told me she couldn't check right then but to note it in the booking form when I make an appointment.
When made the appointment I specified the sizes but when I turned up, they told me they didn't have one of them in stock.

I decided on the ones they had in stock and purchased them. On the way home I received a call to tell me she sold me the wrong size and requesting I return them.

When I got home I checked the size and my receipt and they were correct. I told her this and she responded that the label is correct but the stock was not. At that point I noticed the label said 18ct instead of 9ct white gold which was what I purchased.

I called her to understand better why she said it was the wrong size. She then told me that actually they had sold me display stock and they were not under warranty. At this point it was clear she didn't want to tell me the truth. I asked her if they accidentally sold me the 18ct gold and let her know if that is the case I would be happy to bring them back.

After a long pause she told me that isn't what happened. She said she would check with her team and call me back.

When she called me back she doubled down on the lies and said they didn't know what they sold me and it could even be silver. Upon checking their website I could see they don't seem to sell silver at all.

In the end her manager called me and told me the truth, which was exactly as I suspected, they accidentally gave me the 18ct gold. They offered to send a courier to pick them up but at this point I didn't trust them to send me the correct studs in return so went out of our way again to return to the store and fix their mistake.

Can’t believe how lovely my ring is I’m over whelmed
My husband ordered the ring for me a present
The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adelaide, I popped in the Novita shop to have it resize. This was amazing service too the lady was so helpful
I received the ring back within 10days and this was great service too as we live in the NT outback
Will definitely buy for you again

Great service and quick turnaround on my ring resizing. Special thanks to Mavis for helping with the process!

Mavis helped us and she was so friendly
Amazing service and diamonds

Went for resizing and was attended by Mavis. Hands down one of the most smoothest and wonderful experience Mavis was patiently answering all our queries and ensured we are catered to very well👍 highly recommend them as the quality they provide is amazing

Mavis was helpful and informative. I love my pendqny!

Vera was exceptional throughout the process of designing my upgraded engagement ring. I had my heart set on a particular Old Mine diamond, and although it took time to source, Vera’s dedication and attention to detail never wavered. She ultimately found the most beautiful, classic diamond that exceeded my expectations. I was looking for a timeless ring with an heirloom feel, and Vera and Notivita Diamonds brought my vision to life perfectly. The craftsmanship, service, and care throughout the entire journey were outstanding. I am absolutely thrilled with my ring and couldn’t recommend them more highly.

Desde el primer momento, el trato ha sido estupendo. Atienden siempre sin demoras además de que la joya era preciosa ha llegado todo a tiempo.
Enhorabuena por el trabajo

Great service by Mavis!
I would like to thank everyone in the team as well!

Haben im April bei Novita D. einen Ring bestellt und sind begeistert, der Ring ist wunderschön (die Frau ist aus dem Häuschen), von Bestellung bis Lieferung hat alles sehr gut geklappt, würden dort jederzeit wieder kaufen.

Mavis was friendly and accommodating. Had a great experience!

I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we wanted.

Not only was the service outstanding, but Yen’s warm and friendly personality made the whole experience even more special and enjoyable. We genuinely could not have asked for better service.

Thank you so much, Yen, for making such an important moment unforgettable.

Vera has always made things so incredibly easy for me during both the engagement and proposal process, as well as securing a wedding band.
The pieces themselves are so finely made, absolutely remarkable craftsmanship full of met expectations.
She is always present with a genuine warmth that makes you feel heard, understood and appreciated throughout.
I would recommend to anybody looking for beautiful jewellery.

mavis was very kind and helpful during my collection of the necklace i ordered. was able to collect earlier than the appointed time

April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options — without any sales pressure at all. She also went out of her way to find the perfect ring for my proposal. Highly recommend Novita Diamonds and especially April if you're looking for an engagement ring.

Honey-Mai was extremely helpful from the start to the finish of my journey in designing an engagement ring. Always offering suggestions and making sure I was supported throughout the whole process. Highly recommend and will be happy to use their services again in the future.

Kind regards,
Adam m

At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all of them. After that it was a no brainer to stay with Novita to make the wedding ring design truly ours and also purchase my husbands wedding band. Kellyann's attention to detail, customer service and care made our experience. I highly recommend Novita Perth. I love the quality and bespoke design of my wedding rings.

Mavis provide an excellent service for the ear ring purchase and the backing replacement.

Disappointing experience. Decided to order from another company.

I don't know where all positive reviews come from. Maybe I wasn't lucky. I wanted to order a ring with 5 carat coloured diamond. First of all, it took me days of writing, calling and messaging just to get an answer from them. They don't explain the process of delivery and terms of payment. Secondly, they were not customer-friendly. The manager told me to place an order first, and only after I pay several thousand euros I will (maybe) get a real video of the stone I ordered. Are you kidding? Each normal company is happy to provide several videos for cheaper options. An they want me to buy a coloured stone (which are Very tricky to choose even live) without a real live video, just because "they have too many requests". Thirdly, their pricing policy is not transparent. I got tired messaging them. Well, good luck, guys.